Cancel

Open app

Search

The UPS Store

3.9 (57 reviews)
Special Hours 8:30 am - 5:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Faxing

Mailbox centers

3 More Services

Printing

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Sweet Potato Pound Cake
William D.

I had to ship a cake out of state recently and this location made sure my item was received on time. The owner Stephanie was also really hands on.

Alyssa G.

I've used this location several times for shipping out packages and returns to Amazon. I've always experienced great customer service and pretty efficient service and wait times. The lines can get a little long around the lunch hour on a weekday so plan accordingly. There isn't much parking in the shopping center either and parking on the curb is prohibited.

UPS Store in Herndon

See all

Photo of Guy N.
0
18
15

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

bad staff , maybe nex time i should go back to #7256 , some people alway think they have super power when they just work in front desk

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Stephanie J.

Stephanie J.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Josh B.
2461
236
369

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 6
Thanks 0
Love this 5
Oh no 0

8 years ago

Great support from Dexter and his team, I have done many shippings, business cards, and packing in this store. Always willing to help

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Business owner information

Photo of Stephanie J.

Stephanie J.

Helpful 2
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Mike B.
157
5
0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of H P.
244
7
0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

I paid $37 for "professional packing" that totaled 2 pieces of bubble wrap that were 6x8 in size. Do Not USE !

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - The UPS Store

Review Highlights - The UPS Store

Great support from Dexter and his team, I have done many shippings, business cards, and packing in this store.

Mentioned in 5 reviews

Read more highlights

The UPS Store

The UPS Store

(58 reviews)

Customer Review - UPS Store, Chantilly, VA…read more I am writing this review to document a deeply disappointing and unsettling experience at this location. I visited the store to return six Amazon items. At the counter, I was handed three receipts covering only four items. When I calmly pointed out that two items were missing from the receipts, the associate became visibly frustrated rather than helpful. After taking time to match the items one by one, it became clear that one of the receipts I was initially given did not belong to me, and my correct receipt had been left on his side of the counter. Instead of acknowledging the mistake professionally, the associate tore up the incorrect receipt, handed me the one that should have been provided earlier, and then abruptly told me "not to come back to the store ever again." I was shocked--not only by the error, but by the tone, body language, and hostility shown during the interaction. I responded that there would indeed be no reason for me to return. What made this encounter especially troubling was the way I was treated throughout the exchange. Based on my appearance and accent, I could not help but feel that I was met with impatience, disrespect, and verbal aggression that I strongly believe would not have been directed at a customer perceived as white, Black, or more "American-looking." The experience felt racially charged and dismissive, and it left me shaken. Mistakes happen. What matters is how they are handled. In this case, the mistake was compounded by unprofessional conduct, a lack of accountability, and behavior that made a customer feel unwelcome and disrespected. I hope management takes this feedback seriously. No customer should leave a retail establishment feeling humiliated or targeted simply for asking for accurate receipts for a legitimate transaction. I am confident that this store has interior security cameras. If there is any question about the accuracy of what I have described above, the events of today can be verified clearly through the video footage. The interaction, tone, body language, and sequence of events should all be evident on camera. Given this experience, I have lost trust in this location and in the brand as a whole. I will no longer be using UPS services moving forward. Pictures of all the receipts including the one that did not belong to me. https://photos.app.goo.gl/eiCJsY7Z4H3Y85XKA Now posted on Google Reviews. Best, Concerned Customer

This is an incredibly unhelpful UPS store. I've been returning items to Amazon at UPS stores for…read morethe better part of a decade, with no issues whatsoever. But at this store they are hellbent on making Amazon returns needlessly difficult. I'd avoid this location.

The UPS Store - shipping_centers - Updated May 2026

Loading...
Loading...
Loading...