I go there about once a year. Employees are very rude and have horrible attitudes. Even though there was only one other customer at the store, I was made to wait. All I had as a pre-paid package drop! And if you do complain, they make your experience even worse. And $1 for a taping "convenience fee?" If you're going to do that, at least have change for a $5 bill. They didn't even have that and suggested I go to the liquor store next door to make change. Really? How about this, lady (who I assume is the owner or owner's relative): I will NEVER step foot in here again. Ever. read more

So I called in this morning to find out if I needed to make an appointment to get a passport picture taken and was told no you can come in at any time. So I come in on my lunch lady in a really long line only to be told that the guy or the person that takes the passport picture is the man won't be in till Monday. This place is crazy read more

12/8 I came in around 6 to drop off some packages. One of the workers with red hair was extremely rude! She was making smart remarks to us and complaining saying why the late costumers bring the heavy packages. We just brushed it off. First off it's your job! We had to tape one of our packages together. She went on to tell us we were "lucky" for letting us to that. This the last time I come to this ups I rather do the 15 min drive to the ups in Morgan hill. read more

So slowwwwww. Even there's only one customer in front of me, I still waiting for 20 mins for drop off amazon item. They talk slow, act slow. And I know there's second person in the back, but no one come out to help. read more

Every time I come in here, Delia is amazing! No matter how long the line is, she has a great attitude and treats every customer with patience and kindness. She is efficient and deserves to be recognized for being such a consistent and reliable employee! read more

There's several negative reviews that are talking about customer service. Not sure whom they are referring to, but every time I go there I'm greeted warmly and I get helped. Yeah sometimes there is a line, and maybe a little wait time, but this is run by a small team in a small town, what does one expect? The prices are UPS prices that you'll see at any UPS store, so I'm also not sure what people are complaining about. Anyways, I have UPS my choice and pick up my packages here regularly, I'm always treated courteously and with respect. read more

I normally don't do reviews but today was the exception, I waited in my car for 45 min along with 4 other people that were waiting for the business to open and nothing. They all had the same complaint no one ever opens on time on Saturdays. They all left except for me. I then see the associate waltzing in @ 9:50. I get that things happen but this happens consistently on Saturdays. I also have things to to along with everyone else. She was so rude had a melt down in the store in front of other customers and she said to go ahead and write a review. Unprofessional and unexpectable. Not wanting her to get fired but she needs to learn customer service and maybe the manager should put someone on the scheduled who can open up on time. Brenda you need to learn to be kind and instead of yelling at your customers acknowledge your in the wrong and make things better instead of worse. read more

We have reported issues so many times about UPS just leaving our packages at our gate and/or dropping them over it and breaking fragile items. They have the code to our gate so they can deliver our packages safely and securely. Unfortunately the complaints obviously fall on deaf ears because this continues to happen. We cannot control what shipping company the vendors we purchase our products from utilize but maybe one day UPS will consider Customer Service as a priority. read more

the person working literally measured each package with measuring tape. She printed the address made you check it then printed it again. Literally took over 20 min per customer. I get she was the only one here and it's the holidays but the business needs to staff better. Will never be back after this read more

Today was my second time coming in for a notary. There was a mistake from the first 1 that I got done. The gentlemen was nice enough to only charge me for fax fee. Every staff there are very nice, helpful and have great customer service.. thanks for the help again!! read more

The times I had to use this UPS store its has always been a pleasant experience. The individuals that help me were pleasantly nice. In the event I have to use UPS again, I will use this store. read more

This is now my Home UPS Store since moving to Gilroy, I drop many packages off weekly. Santana and all the staff go the extra mile for you. For my job I ship from UPS stores all over California and this one is hands down the best. Thanks for all your help and I definitely recommend this store!! read more

3.5 STARS: The .5 is because they finally got their USAA deposit machine working. I have nothing to say but thanks for the courtesy of being consistent with your effort to DETOUR customers to the post office or the Morgan Hill store when you're a little busy. It's actually a bit comical to me. Also, I cannot express my gratitude for the astronomical price for a small shipment to Virginia. I giggled a little when this tiny box was $50 to get there in 2-3 days. Uhmmmm, thanks! This eye opening experience slapped me back into reality - I support the United States Postal Service. Our mail carriers needs us and therefore, I return. Sent the little box via USPS Priority & it was there in 2 days and I spent less than a Hamilton...that's a $10 for the non-observant. Lastly, I am impressed that a phone call I recently made to find out business hours and whether the infamous (always broken) USAA deposit machine was operational. The call was answered, I politely inquired and the voice said, "Yes & the line is long, so if you don't want to wait in line when you get here...go to Morgan Hill..." I thought, wait, what?! Lady, I have 3hrs until you close and I am quite sure I don't want to drive 15mi + just so I don't have to stand in a line at your tiny store, on a TUESDAY afternoon! But, rather than state what my head was screaming, I just told her I would be there shortly and take my chances. No need to match the rude/overly informative/condescending tone with equal zeal. Not worth it. I love you UPS Store. Keep doing what you do best. This town is all the better for your honest 'Get What You Expect - Sometimes Awesome, Sometimes Not' level of service. If this, then that, or the other... that's really all I expect here...Life is too short to toss my hands up at a UPS Store owner/representative - We know you know we need you, so all I ask is that you be there when we do! UPS = UnderstandingPeople_Sometimes. read more

To start I give 100% to any business until they take it away from themselves. I went to this UPS store location to over-night a very important financial document with tracking and etc to a bank in Chicago. The address was written on the envelope that I provided and after the UPS store clerk prints the labels I noticed the zip code is INCORRECT!! She replied no that's correct because the computer provided it. Really, are you sure?, I asked, oh yes for sure I get a reply. Sure enough a day later I get a call from a residential apartment high rise doorman that he has my envelope!! I suspected the zip code was incorrect as I had mentioned. I was charged $55 for this service. Now I need my package sent to right place because it's time sensitive! I call The UPS store the manager was extremely rude and dismissive and took no accountability blaming it on her new clerk. We sent the envelope on mar 18th and it did not get returned to us until April 2nd. The manager could not tell me where the package was but kept assuring me in would arrive in 2 days - over the 2 week period!! She tried to intercept the package claiming it had to be returned to her store - and then threatened to destroy my envelope if I wanted a refund !! Now two weeks plus later we missed the deadline!! Start all over again to get my doc to Chicago!! Obviously with USPS office . I would never again use the this UPS store for this horrendous experience!!!! Be warned. read more

No lines. I walk right in and am out the door in under two minutes. The owner is straight business, the way it should be. Located close to the freeway. PRO TIP: pay ahead at home and bring your home printed slip with your package and then just drop off. Only a dollar to pack up and tape your boxes. Don't forget to get a tracking number! read more

If I could give them zero stars I would but it's not option. This store doesn't know the meaning of punctuality or opening on time. This always have a huge line, it's like the don't the meaning of moving with a sense of urgency. This place definitely needs new management. Worst US Store ever!! read more

Outstanding customer service!! I had to run some errands on my lunch break and was pressed for time. Walked in to immediate assistance with directions on using the printer. Printed what I needed and assisted right away for check out. Realized I was a few cents short and clerk told me not to worry about. I'm sure she could tell my urgency to get my errands done. Wished me a great day and had me on my way before I knew it. These are the types of experiences that keep a customer coming back. read more

Sadly incompetent employees. Low skilled workers, no idea what they are doing. Notary and shipping services are clueless. Poor communication skills. So bad. I read reviews and still came here and should have made a different choice. Need to hire people with better baseline intelligence. I feel bad to say such strong things but it's true. It's so bad. read more

Owner was super helpful -- I just to return an Amazon package, and I was in and out in a jiff. Usually you have to wait forever at places like this but here it only took 2 minutes flat read more

This location is horrible! Understaffed and every time I come here I wait 25 min! Use the Morgan hill location!

Constant long lines, slow service, and rude help. The woman you owns this store is especially rude to customers and extremely slow. Do yourself a favor, drive to Morgan Hill US Store. read more

F-UPS. That's what this joint should be called, I would've given zero stars if that was an option. I have a couple reasons to never ship F-UPS and this store particularly sealed the deal. I shipped an envelope on March 6th, an extremely time sensitive envelope and was guaranteed delivery by the 8th. On the 12th, they not only had no idea where the envelope was but accused me of shipping via someone else and they had no record of me being there. I spoke with the exact same lady who helped me photocopy and ship and she suddenly didn't recognize me even though i was holding the receipt in my hand. My 2 day, guaranteed delivery, that would've been there on the 8th finally found its destination on the 15th and F-UPS wasn't the carrier, the envelope somehow ended up in USPS hands. I asked for a refund and was refused. they didn't hold up their end of the deal and called me a liar as well. Here's another reason to ship via FedEx or USPS or anyone other than F-UPS. In Ontario, Ca they have their headquarters right across the runway from Ontario International Airport. The trade that i work has had me there twice in my career. At the Ontario F-UPS they actually have repair centers to fix damaged packages. it's a 1 million square foot facility and they have 3 repair centers. The employees are there repairing packages 24 hours a day and the damaged packages say everything from "fragile" to "this side up" but they're in pieces. Had they not called me a liar, maybe i wouldn't be here but all things considered, i think this review was necessary. Do yourself and look elsewhere before you consider shipping anything with F-UPS. read more

I would like to commend the UPS Store corporate office. I wrote to them, and they refunded my money, for which I was very grateful. I never did hear from the owner of the Gilroy store. While I may patronize other UPS stores in the future, I will never go to the one in Gilroy again, which is why I am sticking with one star. read more

I am from Morgan Hill and I usually go to the UPS store there in town, it's fine. But I happened to be in Gilroy late one day and had to get things shipped out. The store was busy (typical right at closing) but the line moved very fast. The employees were so friendly and helpful, offering additional helpful information without me even having to ask! I had to use their computer and printer and the cost of use was very reasonable, especially compared to other places. The owner was behind the counter helping customers as well. He was a delight! Very fun and lighthearted. The whole place had a positive atmosphere, I will definitely coordinate my errands to come to this location again! read more

Execellent customer service! Mr. Gandi was such a pleasure to work with and helped me so much. I am a return customer for sure! Thank you Mr. Gandi! read more

This is incredible but true. First, UPS drivers are great! Never a problem. A UPS driver refused to move packages 30 feet, from front step. When I said I would report him he threatened me. Only this one driver ever. I called the Gilroy store owner and asked to complain . He said he was just a franchise owner and did not accept complaints. I asked him for a UPS phone number for complaints. He refused to give it to me. I went to the street behind his store where 5 UPS trucks were parked. They all were very helpful, polite and only asked what time and where. They then called some supervisor without me asking. Thank you UPS. Not so much for the UPS store owner who refused to help me. Ask the UPS drivers that park behind his store every week day about 5 PM. read more

It sounds like everyone has the same problem with the older gentleman who berates his customers. I believe he is the owner or the manager. I will never do business in this store again. The man needs to go to anger and/or business management classes if he hopes to stay in business. read more

Horrible customer service. Focuses on what you don't know and giving information after they have done it so you don't have a choice but to pay extra for it. This Hispanic lady wouldn't shut up about I should've done the label at home, oh thanks for printing a paper that costs $2.50! Real hard labor I guess. I'll come back here when I'm in mood for sarcasm, long wait time and rude conversation. Dropped by box too like a pro! read more

This place has excellent and professional customer service. The line is never long since they work fast. I had to send a pair of headphones to a dish company in some other state. This woman was super helpful and was able to look up the address so i could tell if I wrote down the address correctly. It was a fast and easy process. Since then we send all our packages via UPS. It's located next to a really great El grullense. And a great nail salon. read more

I stood in line for 40 minutes just to pick up a passage. There is only 1 person working with a line out the door. Hire more people.

Terrible. Did not give me tracking numbers for my packages. When I requested them she said she couldn't do them right now because she had other customers. Really, I am not a customer? I asked her that I would to cancel my order then. Oh changed her mind of course. Good thing, b/c all the info requested on the shipping label was not present. I will never return to this ups store. Worst experience ever in a shipping store! read more

The new owner , who I just met today, is fantastic! He treated every customer in the store like they were his own family. He was able to answer all of my questions and make me laugh a lot in the process. I highly recomed this store! read more

This store has very good customer service, the woman who helped me "Santana" did it with the smile on her face she was very busy... appreciate appreciate good customer service thank you read more

Very fast for returning Amazon packages. Took about 10 seconds in and out with a friendly greeting and farewell.

I had a great experience here. I paid a little extra to have my package repacked since it was fragile. The lady was super nice. She wasn't overly speedy. Mostly because she was making friendly banter but I didn't mind. I suppose it could have been bad if I was in a hurry. read more

Slow service. Not the friendliest customer service. 3 stars because I get what I need but never look forward to stepping foot in here.

Horrible. Every time I have to use this location I remember why I vowed to never go back. Rude and useless staff. Find somewhere else to go

Phone just rings, slow to help customers, tried to have them perform notary services, not authorized to perform notary, they don't take this business seriously, take your parcel and packing needs elsewhere. read more

I am currently nervously waiting to see if my shipment went off correctly. I FOOLISHLY left it, even while the woman said "No receipt". She told me to write down the number of the shipping label I had for the return. I did. Now I've checked online and UPS says there's no record of that shipment. I can't recommend this place. I may be out over $600 because of them ... I just don't know yet! Stay tuned .... read more

Had a document notarized and shipped from here. Had a good experience. Staff was friendly.