I dropped off two UPS Amazon returns on a Saturday afternoon, and 6 days later it showed they hadn't been even picked up. I go to the store to ask about it, and the woman behind the counter says, "we just accept the package, you need to contact Amazon." When I tell her it doesn't show it wasn't even picked up, she said, you still need to contact them. It wouldn't be sitting around here that long." I'd avoid this place like the plague. Going to try other UPS Stores from now on. read more

Stopped by this location on a Saturday afternoon thought it would be crazy busy, but was is just one person ahead of me still, I didn't wait long. Another associate came to the counter and immediately helped me. I was doing several returns, and a few people started to line up behind me. However, here came another employee within a matter of seconds to help, all three employees I witnessed that day were all professionally dressed had a smile on their face smile and were extremely helpful to the customers. Everyone got in and out quickly what a great Saturday I love this place every time I come in here I am always treated wonderfully, and they have made my sending packages extremely easy and I'm always comforted knowing that they will be delivered with no problem thank you UPS store for all the great employees you hired. By the way, the three that helped me and that I was so impressed by their good teamwork before Eric, Nick and Bianca. read more

TERRIBLE CUSTOMER SERVICE! The lady who works the front counter is extremely rude and does not care about the needs of customers. I have never had a pleasant experience from this location. I recommend going to the location on Magnolia instead, it's decent. read more

The best and fastest services with Michelle with burgundy hair. The best and fastest services with Michelle with burgundy hair. I am very fortunate to live near this center which has the most amazing staff read more

The UPS Store - Printing Services Near Me - Corona, California

I have never used a UPS store. My item HAD to get sent back, qwik!! As I approached the store, 7 people snuck in before me. I am not the patient type!!!! With no other option, I waited. Rachel???? The only person serving 13 ppl, was on the ball! She had me out of there, with no BS in about 5 minutes. She knows how to get stuff handled. Give her a raise! Find more ppl like her!!!! ....Thanks read more

I cannot say enough good things about Rachel. I actually look forward to coming here just to see her. She is very friendly and helpful. I really appreciate her. Thank you Rachel read more

Super quick service! I didn't even know that this store was here. I was looking for a UPS store near my parents house and I just Yelped it to find the one closest. It was pretty easy to find - Google Maps took me right to the location. It is located in a shopping complex with lot of other shops and hence shares a private parking lot, therefore there is ample amount of parking space available. It is a pretty big store and everything is nicely organized around it. It is also kept very clean. I went there to return my textbook - I was walking to a find a box but the lady at the counter said that she can take care of it. I showed her the already paid receipt I had printed out, gave it to her and she said that she will box it for me and take care of the rest. In less than 5 minutes I was in and out of the place - no waiting in the line, straight to the point talk and fast service. read more

The UPS Store - OUTSIDE. - Printing Services Near Me - Corona, California

Rachelle is AMAZING!! Quality customer service that you just don't see anymore. She remembers names and faces and services for each client. Even my daughter loves coming here because of the attention and warm greeting she receives from Rachelle. I exclusively use this UPS only because of Rachelle. All establishments need someone like her!! read more

This UPS store has some of the worse employees. Very rude. I will stop coming here. Called about a mistake they made and instead of apologizing they were accusing my son of not informing them that two packages were UPS. Don't they verify themselves what they are receiving? I hope management does something about this type of customer service. read more

I went in to ship out a laptop. I sell on Mercari and with electronics I will usually go with paying for their package and ship option they offer through UPS. I have done this many times. I went in and explained to the associate that this was a corporate account. I don't know how the system works on his end but when he scanned the label he said it was $12 for the box. I told him I had already paid for it but he kept insisting that I had only paid for shipping. I tried to show him my phone so he could see what the code said but he didn't look at it. I was in a hurry so I told him I would pay for the box. Since I've done it at this store before I think it was just that employee (12087). I was disappointed though because I had already paid $30 through Mercari and I had to pay another $12. read more

Times listed on Yelp are not accurate so they will be closed if you go after 6. Been like this for a long time now, get it together guys.

I come to this location almost every other week to send things out. Rachel is awesome! Super friendly and always greets me by name. She's also very quick, and thorough. It could be very busy with a long line, but she processes everything so quickly and efficiently, and gets the line moving! All while we briefly ask each other how our families are doing too! Thank you Rachel for everything! read more

Caution. Per Yelp they close at 6:30. Drive down here and they close at 6! Before you go call!

I wish I could Put zero stars here. Today My boyfriend went to the UPS store to drop off some packages to be shipped out and returned. I was disturbed to hear The woman's tone when she informed my boyfriend of the new policy. He began questioning her about whether he would be required to pay the difference due to them opening his box. (we have never had this problem before) she then begins to cut him off mid sentence yelling telling him that he wont be charged. Her tone was not assuring nor was my boyfriend comfortable being talked to like a child. She happens to be the store manager and I just want others to know the type of business being ran. It is fortunate that I was not there to intervene. read more

Two thumbs UPS for Rachael at the 160 Foothill PkwyS, Ste. 105, Corona, Ca. location. I've recently have had to print and fax quite a bit of documents and I previously utilized the competitor carrier service up the street; however the customer service was lacking a great deal in comparison to this UPS Store. Often we as customers are not sure as to what would be the best option as it relates to efficiency,timelines and price in faxing, printing or scanning; however I appreciated Rachael being very patient with me in explaining the questions that I had. In addition this particular store was very clean and organized and presented a very calm office environment (It was around 10/11:00 a.m.). I will definitely be back to this location when I'm in need of utilizing their office equipment where I received Exceptional Customer Service today from Rachael. read more

If I could give zero stars I would. I went into this location to drop off a package and was informed that I would not be helped without a mask on. I informed the worker I had a medical exemption (which I do) and she stated "she didn't care and it's a private business so they can do what they want." Wouldn't say another word to me after. I respect that they have masks on, and they should respect my inability to wear one. read more

This store couldn't be better. Rachelle remembers her customer's names and greets them every time. This UPS Store is the best I've been to. Regarding some of the negative reviews: I frequent this store and have never seen the people they describe. Perhaps they've mistaken it for another location? I believe they're owned by franchisees. read more

I went there today with a return for two small packages with bar codes. Some super big young girl was clueless and so rude to me. She couldn't scan my package. So instead of just typing in the tracking number she said she couldn't take the packages. She tried to sell me a $28.00 box. Lunacy! I went to Norco on River Rd. and was done in 5min. I will never go back to the Foothill Parkway UPS Sore ever again. Clueless and rude young mouthy person. read more

Zeidy was very helpful. I had a challenge with an online order (my fault, not hers) and she called to make sure that I was treated well and happy. read more

Worst possible customer service. The manager knew I had 8 packages, took the first 4, I went to my truck literally 2 minutes, and she locked me out as 6:30pm passed. I didn't need a receipt, they were prepaid packages. She knew all of this. Absolutely abysmal. A sign on the door says owned by a member of the community, ha! They could care less about the community. Do not spend your money here. Plenty of other locations. read more

I have come to this location several times, and every time, I am ALWAYS unprepared. I walk into the store with a look of confusion, and every time I am met by Rachael. Rachael has ALWAYS been pleasant, and has always walked me through the process with patience and professionalism, and sent my packages out quickly. Excellent customer service read more

Mary is always extremely rude and unprofessional. She has absolutely no customer service skills. She hands me an extremely sticky pen and so I asked her if I could clean it with something or if she had a different pen (given the covid situation) and she gets upset and has the audacity to throw another pen at me. I did not say anything and went on to do the notary transaction and so after providing my thumbprint I politely asked her if I could clean my hands with the hand sanitizer that was on the counter however she looked at me and said here's a paper you can wipe your hands with this. When it came time to pay she was muttering something and rudely handed me my receipt. This is not the first time Mary has been extremely rude at this location. read more

Rochelle is seriously the best at her job. I've never been to a UPS store that hasn't been super busy and I'm waiting what seems like forever. Until the other day ; The line was long and with only one person behind the register I already had low expectations only to be completely wrong. Rochelle quickly helped out everyone with their shipping needs and then some. She seems to go above and beyond, even dealing with some of the crankiest people. She very knowledgeable and highly professional. Thank you for the FIRST good experience I actually walked out with a smile. read more

I got yelled at yesterday because my mask fell beneath my nose. I didn't have a second to fix it before the rude clerk said LOUDLY for everyone to hear for me to fix my mask. Obviously she needs to feel som power and control over people. read more

Poor customer service! Didn't even finish my returns. The lady was so rude! She made me feel like I was bothering her with my four Amazon returns,so I only did three. The customer service at the UPS store in the new shopping center off River Rd is much better. Will definitely be doing all my business at that one for now on. read more

Horrible customer service from Mary Their commercials says they will pack and ship well not this store it is the worst place. I brought a fragile item to ship and she handled the item so roughy I'm sure it broke. read more

Rachelle is the absolute BEST! She goes above and beyond for her customers. She knows everyone's names, no joke, she really does! I go in there once a month or so to do returns and I'm a HOT MESS. I have a bunch of Amazon packages with different instructions, scans, etc and she always helps me. She is always kind! It's a very busy store and no matter what, she greets you with a smile and is always willing to help. Thank you for being awesome! read more

Why there is no negative scroll for rating? The worst customer service ever. The two ladies over there are sooooo rude!! Ruined my day! Wish they will be treated in same way when they are going to other place! read more

The staff was dismissive and not helpful at all. Even other customers did not believe that the young man employee treat customers like he treated me. Thank you ladies for standing up for me and gave me suggestions. I went to Postal Express they were wonderful. I give this UPS store 0/5. read more

The best ever' my girl - Rochelle be hooking a brotha up. Love this place, quick and fast. I'm in this joint 5-10 times a month. Mailing, faxing, copies and on the PC. When I come in it's " What's up Darryl' - I'm dropping 50 large a month in this store. When I need stamps ' bam' Don't need to buy a book anymore. Customer Service is on point. My girl be wearing some lit Air max Nikes Aqua blue. I'm trying to get a stamp card. After 10 faxes I get 5 free, what up Rochelle. read more

I've been a boxholder at this UPS Store for the past 4 years. I use the address for my 2 businesses as well as for shipping & receiving. The staff: Rachelle, Mary, Diana & Daisy have always been very professional, knowledgeable, courteous, friendly & efficient. I've held boxes at other UPS locations & this one by far is the best! Very well done Team!! read more

I have always received excellent service and a friendly greeting. Rachelle is a sweetheart and is always friendly and helpful. read more

Nearly every time I go in to mail things, Rachelle is working. She is always so willing to help and so friendly, calling many customers by name as they walk in the door. Fantastic customer service! read more

I, like other people have given this USP store manager many opportunities to just be pleasant. No more. This place has the worst customer service I have ever seen. The owner is rude, short tempered and certainly not friendly. The only good experience comes when the young woman that helps her out is working. Be prepared to wait too long and treated rudely. I'm driving further but taking my business elsewhere. I appreciate friendly people. read more

Friendly staff and everyone is so helpful and always in good moods. Great customer service!

By far the best customer service I've ever had at any shopping store. Rachelle and her team go above and beyond to help their customers. Every time I walk in she greets majority of the customers by their first name and is very pleasant to be around. Thank you for all your hard work! read more

Store closed actually at 6 pm but never updated in internet and poor customer service.

Want to drop off a UPS package for shipping? Don't have printer ink at home? GO TO FEDEX! Honestly, these g-damn pirates charged me $3.24 to print a SINGLE SHEET of printer paper ($3 use of their computer, $0.24 for the copy). Absolutely highway robbery, and the cheap equipment was broken, so printing ONE SHEET of paper took the employees 20 minutes of my time. I should charge them. Anyway, avoid these pirates - take your business to FedEx. read more

The customer service in here is lacking along with the fact that the lady decided to add ridiculous extra fees to my shipment. It's too bad because I like to support places local to me. But, I will gladly make the further drive to ensure that I'm not getting ripped off. read more

Extremely rude workers and they will do their best to reject packages instead of helping, they also do a great job of ignoring you when you walk in there, the lady who works there ( I think her bame is Rachel) was rude to my child !! try to avoid going there, waste of time and you leave the store upset, possibly with your package still with you. read more