Today I received quotes on multiple services (UPS, USPS, FEDEX) all at once made my life simple!read more

I showed up at 9:57. Their hours here show they open at 9:00 AM. They had me wait outside until…read more10:00. Glad it wasn't cold, rainy, or hot. They DO NOT provide FedEx packaging as you would expect from a FedEx shop. They were rude and unhelpful.

They are always kind and helpful They are very…read moreknowledgeable I try to give them as much business as possible!

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always…read moresuper helpful when it came to checking our box or sending out a variety of packages.

Seeing that I rarely print stuff, I haven't owned a printer in a few years. It's nice knowing I can…read morestop by, just print a few pages (or email it to them in advance) and be out quickly. They also have physical mailboxes, mailing supplies, business card services, graphic design services and a bunch of other stuff I don't use... at least not yet.

Very helpful, personable, quick and cost-efficient for a low-revenue job! Highly recommend!read more

I stopped by to get a document notarized. The gentleman assisting me was very nice and made the…read moreprocess very quick and smooth. There are maybe only 4 parking spots. Luckily, it was not busy today when I came in but I'm sure during rush hour it may be difficult to find a parking spot so I would suggest adding additional time to your schedule for a stop here.

I accidentally left my original review here rather than for the Hancock Center store I visited, but…read moreI'm keeping a review here because the owner's pathetic response needs to be called out. Original review: ----------------------- Staff is always friendly. But they don't always know what they're doing. I asked the cost to mail a simple letter to Japan and they said $240! I said I didn't need to send it the fastest way, they said that doesn't change the price. I said that can't possibly be right, they insisted it was. Notably, they didn't give different prices for different tiers of service, just a single price and they said that was it. I went home and looked it up, and of course staff had quoted only the highest tier service (Express), which is about twice the price of a lower tier (Expedited). (Also, FYI, if you buy on the website it's as cheap as $90, and buying the UPS label through Parcel Monkey it's only $43.) ---------------- UPDATE: Reducing to 1 star based on the idiotic reply by the owner. He wrote as though I was complaining about the pricing, COMPLETELY MISSING THE POINT, meaning he either couldn't be troubled to actually read my review rather than skimming it, or was just too stupid to understand it. To spell it out to the owner: (1) The complaint was not that prices are high. (2) The complaint is that staff gave WRONG pricing. They priced for the MOST EXPENSIVE option, AND they said that was the ONLY option. (That's how I was able to buy a UPS label elsewhere for much cheaper.) There are reasons this location has a pathetic 2.9-star rating. If management wasn't clueless they'd focus on fixing the problems rather than making excuses.

Cannot say enough nice things about this pak mail Susan,…read moreJerry and Jackson are so helpful and sweet! Very affordable, great hours and never a wait. I also love their greeting card selection, I always find something cute and different. You won't be disappointed!

What a nightmare! Warning, don't do PostScan out of this location! I've been with this office doing…read morePostScan for about 10months and rarely would my mail get scanned into the system per this office yet I was billed ghost storage fees month over month, sometimes in access of 6 times my normal charges because workers would not clear the system. It's now been a few weeks since I last went to pick up my mail, I haven't had any notice of anything arriving, odd because there have been items that were shipped about 2 weeks ago that should have arrived. Well, I guess they are lost. SMH

Quick service, in and out BUT be aware, do NOT park at the restaurant next door, there is someone…read moresitting in their car ready to put a boot on your car and charge you $200 to get it taken off. It is ridiculous. I parked for a total of 4 minutes and got a boot. Was I furious? Yes. Did I learn my lesson? Yes. Park on the street!

This has been my mailbox for the past three years. Parking sucks, there are three spots on the…read morestreet but it's impossible to pull out afterwards. But the employees are always helpful and friendly, especially to the regulars.

The place is amazing and the ladies are so kind and helpful! Thank you for always being there for…read moreme! Such a great neighborhood postal annex!

This company is great! I do not live in Austin and won some items from a nearby auction, and this…read morecompany went to the auction site, picked up my items, professionally wrapped them and shipped them to me incredibly fast. Everything was so professional! Their communication was great. Chiraag Naik could not have been better to work with! Thank you again for a great experience - Todd White

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.