I've used this store many times and never had a bad experience, but what brings me to Yelp is what…read moremade me a.loyal customer forever. I called to ask about notary services and they said the notary would be available for the next 20 minutes. I raced over to get there in time, expecting to be resented for being the one thing preventing them from ending their work day. Instead, she cheerfully asked if I was the person who just called (as I stood there fumbling with my paperwork). She helped me settle into the space where we would complete the task and asked what I needed to be notarized. When I told her it was legal paperwork related to a recent death in the family, she kindly offered condolences and gently walked me through the rest of the process. She was professional, efficient, and wonderfully human. Can't recommend this store highly enough, and if you need a notary, this is the place to go!

This location's always just stood out, with one lady especially who is just always really proactive…read moreand engaging. She greets people, keeps things moving, and early on volunteered me to learn how to use the self check-out station for Amazon returns, which I now utilize all the time. She really shows how taking pride in your job makes a difference

Today I received quotes on multiple services (UPS, USPS, FEDEX) all at once made my life simple!read more

I showed up at 9:57. Their hours here show they open at 9:00 AM. They had me wait outside until…read more10:00. Glad it wasn't cold, rainy, or hot. They DO NOT provide FedEx packaging as you would expect from a FedEx shop. They were rude and unhelpful.

They are always kind and helpful They are very…read moreknowledgeable I try to give them as much business as possible!

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always…read moresuper helpful when it came to checking our box or sending out a variety of packages.

Seeing that I rarely print stuff, I haven't owned a printer in a few years. It's nice knowing I can…read morestop by, just print a few pages (or email it to them in advance) and be out quickly. They also have physical mailboxes, mailing supplies, business card services, graphic design services and a bunch of other stuff I don't use... at least not yet.

Very helpful, personable, quick and cost-efficient for a low-revenue job! Highly recommend!read more

I dropped off a package and was helped by Nae. She was very helpful and friendly making my…read moreexperience very good.

I accidentally left my original review here rather than for the Hancock Center store I visited, but…read moreI'm keeping a review here because the owner's pathetic response needs to be called out. Original review: ----------------------- Staff is always friendly. But they don't always know what they're doing. I asked the cost to mail a simple letter to Japan and they said $240! I said I didn't need to send it the fastest way, they said that doesn't change the price. I said that can't possibly be right, they insisted it was. Notably, they didn't give different prices for different tiers of service, just a single price and they said that was it. I went home and looked it up, and of course staff had quoted only the highest tier service (Express), which is about twice the price of a lower tier (Expedited). (Also, FYI, if you buy on the website it's as cheap as $90, and buying the UPS label through Parcel Monkey it's only $43.) ---------------- UPDATE: Reducing to 1 star based on the idiotic reply by the owner. He wrote as though I was complaining about the pricing, COMPLETELY MISSING THE POINT, meaning he either couldn't be troubled to actually read my review rather than skimming it, or was just too stupid to understand it. To spell it out to the owner: (1) The complaint was not that prices are high. (2) The complaint is that staff gave WRONG pricing. They priced for the MOST EXPENSIVE option, AND they said that was the ONLY option. (That's how I was able to buy a UPS label elsewhere for much cheaper.) There are reasons this location has a pathetic 2.9-star rating. If management wasn't clueless they'd focus on fixing the problems rather than making excuses.

Cannot say enough nice things about this pak mail Susan,…read moreJerry and Jackson are so helpful and sweet! Very affordable, great hours and never a wait. I also love their greeting card selection, I always find something cute and different. You won't be disappointed!

RUDE. I used to enjoy stopping by on my lunch break to take care of shipping needs. Won't be back…read more Very unfriendly and rude Service.

Quick service, in and out BUT be aware, do NOT park at the restaurant next door, there is someone…read moresitting in their car ready to put a boot on your car and charge you $200 to get it taken off. It is ridiculous. I parked for a total of 4 minutes and got a boot. Was I furious? Yes. Did I learn my lesson? Yes. Park on the street!

This has been my mailbox for the past three years. Parking sucks, there are three spots on the…read morestreet but it's impossible to pull out afterwards. But the employees are always helpful and friendly, especially to the regulars.

Great service, helpful employees. Facility allows you to take care of all your shipping needs.read more

I had such a great experience here! My package arrived exactly when promised, the tracking was spot…read moreon, and the staff was genuinely kind and helpful!! I recently noticed they're under new ownership, and the owners themselves are super nice and attentive, you can feel the difference the moment you walk in! Everything runs smoother, the vibe is better, and the overall service has improved sooo much. l've been to other postal offices in the area, and this one has truly been the best. I really appreciate how much they've improved!!

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

This location on Guadalupe is quite compact but very efficient. I appreciate the Scan and Go…read morecounter that lets me get in and out in a minute when I'm just dropping off a package. I spent 15 minutes waiting in line at the UPS Store to ship an eBay item and only about 1 minute of that time was actually needed for the transaction. Counter staff is friendly too. Recommended.

Driver left my passport on street sidewalk causing it to get stolen. Blamed me for it as I didn't…read moreinput to return to FedEx. Didn't realize that the drivers and management lack all common sense to not deliver packages on the street. Complained to customer service and they resolved the complaint without getting back to me. Shitty drivers and shitty management. Don't go here and don't use fed ex. The entire department needs to go back to middle school for basic common sense and critical thinking