I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

Hello, I walked into The UPS Store at 732 Eden Way N and I was frantic and needed service. I was…read moremet with so much kindness, and eagerness to help me! I had so much going on at the moment and these ladies were so helpful, I loved the way they were working together to solve my issue. Carson, Chloe and Samantha , I won't forget how you ladies stepped in and calmed me down and handled my situation. They are knowledgeable , patient and caring. They answered my questions with no hesitation expeditiously . In today's world, Customer Service was key, they truly made my day so much easier! Thank you so much, for your services today, life just got better! Thank you !!!

The ladies here are very helpful and pleasant and so nice. Faxing is the cheapest in city $1.60…read morefirst sheet, .60cents additional sheets. Notary was easy process $5 per stamp. Will always use them for copies, fax, notary and mailing items. Such a pleasant experience.

From the owner: The staff at EC Mailbox Center invite you to come by for a visit. We'll greet you with a smile and…read moremaybe even a piece of chocolate! Consider us your new administrative assistants. Pack, Ship, Copy, Scan, Fax, Notorize...we'll make what you do look great!

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

My wife and I rely solely on this business for our copying needs, bc they're reliable, friendly,…read moreresponsive, & professional among other things. We have not had a bad transaction yet. Been doing business with them for a number of years.

I feel like I cannot recommend this business enough. I often feel packages and it's so awesome to…read morebe able to drop everything off and one spot and not worry about them. UPS, FedEx, and USPS. I recently went here to get something printed which I didn't even realize they do. I emailed and called as well. They were so nice and let me know they did get my email. With the holiday rush I didn't expect an answer via email so that was very surprising, in a great way. I got an estimate to print something out and I picked it up within an hour. It turned out awesome and they were very good at being able to give me different options and pricing to print the poster that I wanted. Come to find out they actually gave me the wrong price and they still honor the price that they gave me over the phone instead of saying oh sorry it's actually gonna cost more. They did let me know in the future it might be a few dollars more but I just truly appreciated the customer service. So definitely give this place a try awesome and super friendly.

Really want to thank manager Kera Tavares for her excellent service. On a Friday afternoon, I…read moreabsolutely had to ship some legal documents via FedEx such that they arrived half way across the country Monday morning. Kera said I'd need to pay extra for Saturday pickup from her store (due to FedEx pricing). She was nice enough to recommend I go to to the regional FedEx shipping center on Friday afternoon vs. doing business with her store, as it would save me some serious cash. She even emailed me a link to the regional store so that I wouldn't choose the wrong location on google maps (since I'm not familiar with the area). Thank you for your service, and I'll be back for my other shipping needs.

James and Alana provided excellent customer service skills in helping me with a return package. I…read morenormally don't bother with returns, but in this case I couldn't simply make it work. I have no idea how to make returns using QR codes and no packaging, but they were very helpful, allowing me to get in and out in literally moments. Well done!

Ms. Megan does a fantastic job of staffing a very busy UPS store with friendly and efficient…read morepersonnel. I have had a private mail box for years and have always had superb service! Five stars all the way.

Amazing staff and great customer service. Shipping via USPS, UPS, FedEx, DHL and large freight…read morecarriers

This is my go-to shipping spot. They offer shipping for USPS, UPS, and FEDEX. They also have a wide…read morevariety of envelopes and boxes. I can never remember to buy packing tape for my house, but they are always happy to tape up my packages for me when I drop them off even when I'm using a prepaid shipping label. The shopping center is so convenient. I can always knock out at least one other errand (usually grocery shopping at Fresh Market) when I have to take my packages. Or I can just use this errand as an excuse to visit Starbucks, Gelati Celesti, or CFA across the street. Their COVID practices are great. I've been in about 3x since the pandemic started. Social distancing is enforced and masks are worn by customers and staff.

I went there because the bots on the internet said the most likely place to purchase a post card…read morewas a UPS store and the bots were wrong ! UPS employee told me try Walgreens, which was also wrong! I went to Walmart and bought a greeting card for $5 and mailed it in Norfolk Beach VA to my 30 year old daughter as proof I left Maryland during Xmas and could not open presents until later in the week!

** !! DO NOT USE THIS STORE !! **…read more If I could give ZERO stars, I would!!! . I have a mailbox at the 7870 Tidewater Drive location in Norfolk, VA. I received an email indicating packages were delivered. One was delivered on 9/24/2025, so I went to this store on 9/29/2025 to pick up my packages. I was handed two (2) small items. There was still one (1) missing, that I was not aware of at the time. I returned to this store on 10/02/2025 because additional packages were delivered. I also checked my mailbox. Packages: Again, on 10/02/25, I was handed two small packages. I informed the associate that a package was delivered on 9/24/2025 that I did not receive 3-days prior with my last package pickup. I was told there were no other packages for me. Using my cell phone, I retrieved my email containing the FedEx tracking number and showed this to the associate at the counter. The associate left the counter and returned with my LARGE box. I asked, "Why wasn't this box given to me 3 days ago?" The associate referred me to the "manager" - a morbidly obese white man named "Chris." I repeated my inquiry to him. His response, "You have a lot of packages coming here and you said you have friends that deliver to your mailbox. They are not supposed to do this." Question: What does this have to do with my package sitting in your store since 9/24/2025 and it is now 10/02/2025!! Furthermore, I have since corrected my friends who were ordering items to be delivered to me---OVER A YEAR AGO!!! Chris continued to talk about packages being sent to my mailbox. I ask you, HOW DOES YOUR MANAGER KNOW WHETHER I or a FRIEND HAVE ORDERED ITEMS FOR DELIVERY to my mailbox???? And, is this the current issue in question?? Chris went on to say, "On 9/29/25 you signed for 3 items." I responded, "I was handed only 2 items." Chris then stated, "You signed for this box on 9/29/25." I asked, "Why wasn't this box given to me on 9/29/25 then?" Chris had no response. I then asked for a print out of the packages being picked up today. Chris indicated there is no way for him to do this. I then stated, "So your staff can indicate in your computer that they have given me 3 packages when in reality I was only given 2 and I have no proof of this because NOTHING appears on the computer screen when I sign for my packages? This opens the door for dishonesty, on the store's part, for holding a package and not giving it to me." The manager had no significant response to provide me with. Mail: Incoming mail sits all along the counter top in rubber bands or in piles. It is not distributed to the mailboxes that people are paying monthly for. I informed the manager, Chris, about this also because in the past I have waited DAYS to retrieve expected mail only to find that it has been "sitting on the counter" each time I enter this store. ************ The manager's response to my package and mail concerns I presented, "If you dont like it, you dont have to renew your mailbox when it's due." With that said, I am now in the process of determining who I will have a new PO box with once my current UPS mailbox lease ends. The manager's response was unprofessional and, in my opinion, is not reflective of who/what UPS stands for. The UPS parent store needs to place a closer watch on the individually owned and operated locations. They are not doing a very good job at all. You have lost a once valued customer. Based upon your reviews, Also, I am not the only person voicing my concerns about this Tidewater Drive location store manager. I intend to go to every streaming outlet there is to allow others to see the problems I have indicated above as well as the response received from the store "manager."

Every time I go into this location, the girl that works behind the counter is always so friendly…read morealways greet you when you walk in the door super helpful and very knowledgeable. She gets people in and out very quickly. Her service is top notch. She's got great customer service skills. I've gone in there a few times and have had issues trying to get my barcode up on my app for them to scan and she's always so helpful and never has an attitude. I absolutely love this location. Thank you so much for always doing top-notch service.

This UPS never answers the phone. I called Multiple times throughout many days, I need my package…read moreto be sent to a different address and This UPS told me that I needed to call a different number, the different entity tells me that I have to call them, but they never answer their phone.

Great people and very professional services - we have a postal box here and it works great since we…read moreare a nomadic family on the move a lot of the year

I had a package that I wanted to send air express and the Franchise Store on Monticello avenue was…read moreclosed - we drove out to the Parcel Stop on a Sunday and the young lady processsed our package - I was a little skeptical since the Parcel Stop still used the multi-copy paper bill of lading and don't have the electronic receipts and scanners like the franchise store does, however, I was very impressed that the next day my recipient called and said he had received his package at 10:00am that morning - highly recommended

I've come to this Location two times now and they have been very helpful both times. The first to…read moremail a package and the second to spiral bind some papers together. Highly recommend this spot and was very impressed with the customer service that I received even though they were pretty busy. Additionally, they were able to bind my papers very quickly in between customers so that was really nice that they were able to do it without any wait.

This is one of my favorite Fed-Ex centers! They always help you super quick and get all details…read moreaccurately. The customer service is also A-1. The store is clean and the value is definitely there for speedy shipment costs! I had something shipped over nighted and it was there on time! I really appreciate this store!