I'm really not big on doing reviews, but felt I needed to put this one out there, so the next customer will never have to go through it.
I sent a small print job of just a single color copy to this UPS store. I had gotten tied up with COVID life and didn't make it in to pick it up for just 7 days. "Didn't really expect a problem, thought if they didn't have it, they would just print it again etc, it was just a single page!" When I got there the clerk pulled my order up and proceeded to say, yeah it was here. She looked around for it asking the other clerk had he seen it. He proceeded to say, yah it had been around for quite some time. They both kept saying that so many times, I checked to see how long it had been and it was just a week. Seriously, they kept harping on how long it had been there. A new clerk came in and they asked him had he seen it. He repeated it had been sitting around for a long time. The female clerk who had been waiting on me was acting as though she was having difficulty with putting it on a stick and printing it. Apparently she passed it onto the other clerk, but didn't say anything to me. Just stopped waiting on me and told the other customer next. I was so off guard I asked, why was she not waiting on me and taking the next customer. They responded "she didn't know how to do it. The other guy was doing it in the back." I waited so long, I sat down. (My husband, who was waiting outside said I had been in there 30 minutes). While sitting I even sent the job to them a second time to help speed up the process. They kept saying he is doing it. They acted like they had an attitude or something. He (Joe) finally emerged and began to print it. He AGAIN began talking about how long the job had been there. I reminded him that it was a single page and that I'm sure jobs get left all the time. With how he talked, he solidified that they had an attitude on this little job. He proceeded to the checkout. When he charged me he added in all these extra fees for 2 pieces of color copy, that I questioned. Then he reduced the fee, saying oh--you only had two. (Yah, you just did the order). I have done many print jobs with UPS and have never experienced anything like this before. Like employees who were mad cause you didn't come and pick up something. I don't know what that was all about, but as a customer they shouldn't have taken 30 minutes of my time or treated me in that manner. If you are looking for customer service, you might want to keep going! read more