I've used this location for years for both business and personal shipping, but the new policy is disappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere. read more

Pac N Mail is STILL the absolute best in the area. They are a private company that gives you several options for shipping and even with the challenging economy continues to be my GOTO for shipping. I've used them since 2012 and they have always been great. read more

I go here all the time and everyone is so helpful and gives great customer service. Usually I have no problems with my packages reaching their destination but Fed Ex recently lost my package Karen was great and submitted a claim for me and was able to recover most of cost for my items. I was surprised to also receive my shipping costs back so thank you Karen for working this out for me. Lesson that was learned though is to not choose Fed Ex as a shipping option. They are so messy. read more

I frequent PAC n Mail on upper Front Street in Binghamton, NY. Very often. I want to say that the staff person named Avery is not only consistently professional, knowledgeable and polite but his "Know how" is greatly appreciated ! He recommends better use of the products offered there and always responds respectfully when Questions are asked never responding with Impatience or subordinately To customers. Thanking him especially for his valuable service there!! I give 5 ***** happily!! read more

So, I received the wrong package from Amazon in the mail and needed to return to sender. After contacting Amazon Customer Service they asked that I return it (for which they'll provide me with the shipping label) to my nearest mailing office. Now, because Google is my Uncle, finding a packaging service near me was as easy as 1,2,3. Pac-N-Mail Plus is a resource space for packing, shipping, printing and business service needs of the residents and businesses in the Hampton Roads Area. Pac N Mail Plus is simply a one stop shop. Walking in, I was immediately embraced with RockStar Customer Service. After being greeted and having an awesome conversation about some of the great business products here, I was immediately assisted with my return. Any entrepreneur would appreciate the outstanding services here that will allow one to do exactly what's needed quickly to go about the rest of the day. Such a dedicated team too! As the young lady was assisting with printing my label to return; the gentlemen showed interest in the portrait frames that I was eyeing, which opened up yet another great conversation. The staff team here were professional and truly understand RockStar Customer Service! Wasting no time or money by ensuring the correct products and services at the right price. PAC N Mail Plus can pack and ship it all. In addition to being such an amazing pack and shipping service, PAC N Mail Plus is also Hampton's premier copy, print and document services center! Convenient store hours, large or small packing/shipping, black and white or color printing, Pac N Mail Plus does it all. Thank you! Happy Holidays! read more

Pac N Mail Plus - Shipping Centers Near Me - Hampton, Virginia

This place is a front for fraud. I spoke to the manager about a mail box customer, Nature Morsels, about a fraudulent charge. He laughed when I said Inwas in Atlanta. I wanted him to contact them and give them my number to call. He got rude and hung up. I believe he is in on the fraud too. read more

My mom and I mailed some Christmas gifts at Pac N Mail today. The cashier Zeneya was so helpful and sweet. Excellent customer service. She even helped us figure out the least expensive option to mail our gifts. read more

Pac N Mail Plus - Shipping Centers Near Me - Hampton, Virginia

Can't say enough good things about this business! A few weeks ago we had to ship a package to our daughter, and when it arrived an item was missing. When we called to inquire about this they checked the store and called us back to let us know that they were unable to find the item, but they immediately offered to pay to replace it. As the item was only $15 I told them I appreciated their honestly and customer service, but it wasn't necessary as this was not a high-value item. Lo and behold, this week we found in the mail a $15 check from Pac N Mail. Just tremendous service, attentiveness and quality...recommend these folks without any reservation. They exemplify what a quality business is and should be! read more

It was a pleasure doing business with your company. Mr. Al was very pleasant and nice when speaking to me about my shipment and offered advice for future shipments. The contents were wrapped and packed very carefully and arrived in a timely manner. Thank you for your professionalism. -Lillie read more

My go to for all my shipping needs. Owners and staff here are awesome. Super friendly and will help you with whatever you need in a timely manner. Thanks y'all! read more

Good customer service! The staff here is friendly, knowledgeable and helpful. I've had them print and cut wedding invitations, baby shower invitations and thank you cards, just to name a few. They did an awesome job! And the turnaround time was quick. I also go to them whenever I have to ship out a large package. They will go the extra step to take measurements and get your stuff put in the right size box and sent out at the best possible price. I highly recommend this store. read more

This is the best place EVER to MAIL a package! UPS, USPS, FEDEX, DHL...Customer Service is beyond reproach. I love my experience every time. I even volunteer to mail my friends packages when they don't feel like the line at the post office. You won't be disappointed. It's Pac and Mail, so please don't be mad because they do not do notaries and money orders. However, they do make copies and have a print shop. Call them if you're unsure of their additional services. read more

Pac N Mail Plus - BETTER THAN UPS!!! - Shipping Centers Near Me - Hampton, Virginia

Fast and friendly staff... Go up and beyond for your needs, but since no one else will say it the prices to ship anywhere even economy is a RIP OFF... I even had the small box, taped, and less than 5lbs... Toddler shoes ....$30.00!!!!! For what? USPS??? Didn't want to know what FEDEX price was I left! Yes, save your money and time... Seems to me prices fluctuates with time of day and season I guess... No flat rate prices here. Love the staff though. -scruff read more

I needed to quickly ship a laptop. The staff was friendly, professional and gave me a military discount. The next time I have to ship something I will come back here. I highly recommend them. read more

Wasn't greeted. No one looked up from phone to even see what I needed. I made two trips to Car and back before I asked if I could do a drop. Then after I had already brought in three pre marked boxes and made the second Trip did they say they normally only take two or three at a time. Why? It's paid for by account. They get paid to do it. Won't get my business again. Rude and left feeling like i interrupted them looking at Instagram. read more

These guys are great . I have always only had a good experience here. They help with choosing the best most affordable ship rate and don't rush you when there's a long line. read more

This place was the absolute worst! I missed my UPS guy so I had to pick up a package from here, I'm not exactly sure why they took it here instead of my apt. office but I will make sure it never happens again. I figured I would run over and it may take 5-10 mins to pick up a box, but no! There was a girl working and one guy in the store, after about 5 mins she told him she would call him because she was unable to ring him out, she was having computer issues. Well after he left, she got a call from her manager, she was sitting at the counter maybe a foot away from me and didn't even acknowledge me. She was on the phone about 5 more mins till I finally asked if I should leave then it clicked that she should probably finally help me. She told her manager there was a customer and let her go a couple mins later. She attempted to look for my package but couldn't find it, meanwhile the tech support calls, she starts a convo with them while standing behind the counter and forgets what she's doing. Finally, minutes later she asks if they can hold because she has a customer. Well she never finds my package, luckily employee # 2 walks in and says he will call me when it arrives or when they locate it. This ends up taking over 20 minutes and I never get my package! I realize the employee was having computer issues but she completely ignored me. I hope I never have to return here. read more

Whenever I go, the staff is very friendly, courteous, and respectful. My packages always reach their intended destination on time or early. I've never had a problem.l, even with the packages I send to friends on ships and overseas. Definitely my favorite place for all my shipping needs. read more

After days and weeks of snowstorms, maybe have some extra employees available on weekends so the line isn't the door. Service was fine, but the lack of planning was laughable. read more

I would ship my packages here any day over the post office. It's super convenient and there are never long lines (except during the Holidays) but they are still super fast and super friendly! read more

I have rented a mailbox here for 12 years, and must say that the current staff is friendly, courteous, and competent. Yes, sometimes they are busy and there is a short wait, but the convenience (compared to the USPS) is well worth it! read more

I shipped an items from this location, I purchased insurance and signature required for a value of $950. The store took my payment then proceeded to ship my package via United States Postal Service (USPS). When I received proof from USPS that the package was lost I took it to PacNMail. They informed me that USPS only covers up to $50 and that they shipped using the wrong carrier. They said that their 3rd party insurance might not accept the claim and if they did not the store would cover it out of pocket. Well, its has been two months, their insurance is digging through pre-shipping minutia trying to find a loop hole not to pay. Finally I receive notice that they are not paying. PacNMail sends me an email that they are refunding my $50 I paid for insurance, case closed. I'm pretty sure a judge will only need to see proof of insurance and proof the package was lost. Seems like a no brainer to me. read more

I always get great service here. My husband thought he received great service, but he was promised a Friday delivery and paid $100 shipping for something that didn't get delivered until Monday. read more

Great customer service, friendly and fast staff! I didn't know they were UPS certified so that was an added bonus not to have to go to a UPS location to mail something. Fair prices and they even offered cookies! read more

This place is so awesome. I came in 5 minutes before they were closing to print 480 pages and they stayed late just to accommodate me. They could have easily turned me away and said come back but they took great care of me. Definitely will come back here. read more

I went a couple days ago to drop of an international FexEx shipping as fast as possible package that inside the box included a commercial invoice, and I get a call 2 days later saying they couldn't ship the package because it did not have a commercial invoice. They completely failed to mention needing a copy of the invoice. Furthermore, they also thought that the country of Chile is inside Mexico. Never ship anything here, they might smile at you when you walk in but they either think that no country exists that could possibly need a shipment outside the US or that any Spanish sounding name must be Mexico. read more

This place is my go to for all things mail and packages now. It's got a few great things going for it: 1. They sell shipping labels for UPS, FedEx and USPS all in one place and you can pick the rate that is lowest based on the weight of your package and whether you need tracking etc. It's the same rates you'd pay by going directly to those places. They don't have the USPS flat rate boxes, but you can get those delivered and then drop off here. 2. They sell everything you need to pack up your stuff and its the same price you'd pay to buy supplies from Target or whereever. They'll even pack it up for you for not a lot. 3. The wait is usually WAY less than the post office. Even during the holidays. They're fast and care about the customer. 4. They have a rewards punch card so you can actually save money if you send a lot of packages. 5. They are just generally helpful. They've taped up boxes for me, printed tracking numbers for me, looked up tracking numbers for me over the phone after I lost them, and let me print from my email from their laptop to send with a return. Oh and I've bought stamps here and I drop off all my prepaid returns here, because I know I can get in and out faster than any place else, and my stuff will get to the right place. It's one-stop shopping. I don't even have to think about it anymore, I just go here whenever I have a mail or shipping need. read more

I can't say enough good things about Pac N Mail plus. I emphasize the "plus" with this business. They have notary service, private mail boxes for reasonable rates which unlike the us postal service, can handle large parcels. They employ an amazing graphic artist who can create post cards and various other advertising mediums for small businesses. This store also provides a variety of photo related services such as enlarging photos onto large sturdy canvases without a reduction in the quality of the photo. I highly recommend the Coliseum Crossing Pac N Mail for all of these needs and many more. By the way they can ship almost anything one could aspire to ship too! read more

I sent a package via UPS from VA to NYC, through Pac N Mail. When I arrived at Pac N Mail, I explained that I wanted to have the package picked up from the nearest UPS location instead of having the package delivered to the front door of a high rise apartment. The gentleman at Pac N Mail was kind and informative. He looked up the nearest UPS location for the destination in which the package was to be delivered. He measured, weighed the package and charged a little over $20, with a delivery date of Wednesday. The package arrived Thursday and when the recipient arrived at the UPS NYC location, she was told that it would cost $11 to pick the package up. WAIT! WHAT? I was never told that there would be a charge on the recipients end, or I would have opted to send it another way. The recipient was told by the UPS facility that they can charge what they want because they are a franchise. The recipient advised the NY location that she would return the following day after speaking with UPS to confirm the exorbitant charge. At that time, she was told that she would be charged an additional $5 for each additional day that the package was held. Naturally, she paid $11 and left. Naturally, I immediately contacted Pac N Mail and they are now telling me that there is usually a minimal charge for recipients who pick up packages. My concern is that most consumers have no idea that this happens. I realize that it wasn't Pac N Mail who charged the ridiculous $11, but it would have been nice had I been told (at the time of shipping), that sometimes there is a charge on the recipients end. Next Stop... UPS read more

Wow! So friendly and helpful. I walked in looking for help packing two foam-board pictures for airline travel back home. The folks at Pack n Mail found some scrap cardboard, paper, tape, and helped me package them. And, because it was scrap, there was no charge. You don't find help like that very often. Thanks again! read more