I've come to this Location two times now and they have been very helpful both times. The first to…read moremail a package and the second to spiral bind some papers together. Highly recommend this spot and was very impressed with the customer service that I received even though they were pretty busy. Additionally, they were able to bind my papers very quickly in between customers so that was really nice that they were able to do it without any wait.

This is one of my favorite Fed-Ex centers! They always help you super quick and get all details…read moreaccurately. The customer service is also A-1. The store is clean and the value is definitely there for speedy shipment costs! I had something shipped over nighted and it was there on time! I really appreciate this store!

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

Hello, I walked into The UPS Store at 732 Eden Way N and I was frantic and needed service. I was…read moremet with so much kindness, and eagerness to help me! I had so much going on at the moment and these ladies were so helpful, I loved the way they were working together to solve my issue. Carson, Chloe and Samantha , I won't forget how you ladies stepped in and calmed me down and handled my situation. They are knowledgeable , patient and caring. They answered my questions with no hesitation expeditiously . In today's world, Customer Service was key, they truly made my day so much easier! Thank you so much, for your services today, life just got better! Thank you !!!

*Simply a review about shipping- I haven't used the other services they offer, and you can check…read moretheir website for a lot of information. Skip going straight to FedEx, UPS, or USPS. You can check their website to see when said shipping companies swing by to pick up whatever you dropped off, and they even have the times for next day air stuff! The service was swift and efficient. I had a pretty awkward/extra request of shipping a hand-painted cooler as a birthday present to my boyfriend, and I needed it there as soon as possible. They packed it up for me, and the screen displayed which shipping option would be the cheapest price as well as travel times. The staff is knowledgeable and accommodating. If I went anywhere else, no one would probably take the time to walk me through the process or properly pack what I needed to be secure to make sure nothing damaged it (like good Lord, I put way too much time and effort into decorating a cooler- I'd be out for blood for whichever shipping company chipped my paint that was sealed multiple times and with freaking resin). Ship anything, anywhere from here. When it comes to shipping something important or something in a timely manner, these people are patient and so helpful. They want you to save money as well, and they can pack ANYTHING without an outrageous packing fee.

I always love going to this store for shipping needs. With my daughter being in college, I'm…read morealways shipping care packages to her. They're very reasonable with the prices. Customer service is second to none. Always very clean inside. I'm loving the decorations in the store. I highly recommend!

Every time I go into this location, the girl that works behind the counter is always so friendly…read morealways greet you when you walk in the door super helpful and very knowledgeable. She gets people in and out very quickly. Her service is top notch. She's got great customer service skills. I've gone in there a few times and have had issues trying to get my barcode up on my app for them to scan and she's always so helpful and never has an attitude. I absolutely love this location. Thank you so much for always doing top-notch service.

This UPS never answers the phone. I called Multiple times throughout many days, I need my package…read moreto be sent to a different address and This UPS told me that I needed to call a different number, the different entity tells me that I have to call them, but they never answer their phone.

I helped my dad to schedule an online pick up!!! My 83 year old dad has been waiting since Sunday…read more(01/18/2026)which is yesterday for them to come pick up his Balikbayan box and now it's Monday(01/19/2026) and they don't answer their phones. These people don't care about the people!

I arrived at this LBC branch at 1pm today, and as soon as the counter lady saw me carrying bags of…read morestuff to ship, the first thing she told me was that they do not provide box, and I need to have a box of my own. I was like - what??? Since when did an LBC branch do not have box? Am I in another world or what?? Everywhere I have gone in the US, LBC has boxes - in new York in Texas, in florida, in California, in new jersey, etc. So I asked her why is that. The lady just said that it has always been that way since she worked at that place - not really a helpful answer. I was still in awe and could not believe what I was hearing. And then she went on to say that everyone knows it, that they do not have boxes. I told her that she cannot just make that assumption that "everyone already knows" they do not have boxes because people can come from different parts and not know it. I, for example, with a return address of New York, do not know that. I was just staying in a hotel 1 hour away from this LBC branch, and just needed to lighten my luggage as I travel so I need LBC's help to ship some of my items. Still, she remained unfriendly, almost raising her voice on me, and I was feeling like she think I am stupid and a nuisance to her day. She arrogantly told me to go to a nearby Home Depot 10 minutes away from the LBC place. I asked what size of box should I buy, because all these times that I have been sending stuff from the US, LBC has standard size of boxes. She said I can use any box and they will charge me by weight and dimension. I was really disappointed - after driving for 1 hour only to be told that I still need to find my own box! Then, as I was sighing from disappointment for a few minutes, a quiet older man sitting behind this unfriendly front desk woman stepped in. He started looking for used boxes at the back of their office and found a reasonably good size of boxes and offered them to me. One was big, and another one smaller. I tried my best to fit in there everything I needed to ship in the big box, and thankfully, they all fit except for a pair of shoe, which I am willing to bring back with me. The man really solved my problem and I expressed my gratitude to him so many times as he weighed my box and finalized my box labels. While the helpful man was weighing my box and creating my label, a younger lady came in to LBC carrying stuff that she said she wants to send her father in the Philippines. Once again, the unfriendly front lady told her that they do not provide boxes. So, the poor young lady was feeling bad just like I was. I was still holding on to the small box that the man gave me which I did not need anymore. So I gave that to the young lady that needed a box to put her stuff for her father. And she was very grateful. I asked the young lady if she is from around there. She said yes, and that it was her second time to come to LBC. I was controlling myself from telling this to the unhelpful front lady of LBC - "I thought everyone already knows that you don't have boxes? Duh." Clearly she was wrong with her assumption. Yes, ladies and gentlemen, this is what you can expect when you come to this place. You could end up being like me and the young lady that came after me. I think that this LBC MUST MAKE SURE that their website or the Google info about them will contain this clause : "THIS LBC BRANCH DOES NOT PROVIDE BOXES. PLS MAKE SURE THAT YOUR ITEMS ARE CONTAINED IN YOUR OWN BOX BEFORE COMING TO THIS BRANCH". Now, I hope and pray to God that this review will not cause any delay on the shipment of my box. I am actually worried of delays based on what I have read here in Yelp.

Never never never. This place charged me 1.15 for .78 stamps!! When I realized and went back in…read moreto inquire - she said they're 1.09 in the system ! So no tax is 109- a picture of my receipt is below. One and done. Hope you go out of business you cheaters

I came here for an appointment to get my fingerprints done for work. In my line of work, a Virginia…read morecriminal background check is needed every couple of years and there is a new fingerprinting system that takes its place. As part of the process, I needed to fill out some paperwork, and make an appointment. I came in 15 minutes early. The lady greeted me immediately and checked my 2 forms of identification. She then took my fingerprints on the computer, I signed. I was done. The whole process literally took 5 min. She was very friendly.

Very good and convenient small business. I go here all the time to avoid the lines at…read moreUSPS/FEDEX/UPS.

This is a mom & pop business conveniently located and easy to work with. The employees are…read moreprofessional and friendly.

It has been a while since my last review of the UPS Store at Gainsborough Square in Chesapeake, so…read moreit's time for an update. While some of the faces behind the counter have changed, the commitment to excellent customer service has not. Even during busy periods, the team keeps things moving efficiently, getting customers in, and (more importantly), out without sacrificing courtesy or professionalism. It's the kind of place where a quick errand stays quick--and you often leave in a better mood than when you arrived. Its convenient location close to my home is simply an added bonus to an already reliable experience.

This UPS store now holds the record for fastest Amazon return! I came 30 minutes before they closed…read moreand was in and out in less than 30 seconds. I received my refund from Amazon the next day. Though quick and efficient the service was friendly. I was very impressed.

Quick response and availability. Professional, knowledgeable and courteous. I highly recommend.read more

Needed documents notarized fast. But wait... my friend and I both needed to sign and we don't live…read morenext door. Not only did she come early but she was able to help with maybe 24h notice. THAT'S SOME SERIOUS SERVICE. Didn't charge an arm an a leg either. Give her a call. Not all of her availability is online! She masks, has a clipboard. Totally professional. PRO TIP... DON'T FORGET YOUR ID.