I really like this location. They have a separate kiosk that's easy to send back Amazon items when you don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing. read more

Hello, I walked into The UPS Store at 732 Eden Way N and I was frantic and needed service. I was met with so much kindness, and eagerness to help me! I had so much going on at the moment and these ladies were so helpful, I loved the way they were working together to solve my issue. Carson, Chloe and Samantha , I won't forget how you ladies stepped in and calmed me down and handled my situation. They are knowledgeable , patient and caring. They answered my questions with no hesitation expeditiously . In today's world, Customer Service was key, they truly made my day so much easier! Thank you so much, for your services today, life just got better! Thank you !!! read more

I had an Amazon item to return and Eden Way was one location listed to take the package to. I also needed some copies of a flyer made so I hoped to handle both. As soon as I went inside Kenny approached me and asked if I needed help. I told him I had an Amazon return. He took me straight over to a register and and asked for the scan code. I pulled it up and within a minute or two he had it taken care of. I asked him what the price was for black & white copies. He told me $.14. That was good news and the cheapest I have found. So I told him I needed 40 or 50 copies. I gave him the flyer and he took care of the copies. He then asked Rose to come over and ring me out. Rose was very helpful and pleasant just like Kenny. This was the best customer service I have seen in a long time. I highly recommend using this location for your Amazon returns and copying needs. read more

Despite the reputation of other UPS Stores in the area, I wasn't expecting much. However, this location exceeded my expectations with its genuinely friendly and helpful staff. It was a refreshing experience, especially considering the anxiety I usually feel when visiting the one on VB Blvd...those people are just mean read more

I love this UPS Store location on Eden Way! They are always so helpful and friendly. Special thanks to Donna and Nate, I was shipping some heavy international boxes and my muscle aka hubby had other things to do. Nate at this location is definitely an asset to this location, he had no problem coming to my vehicle to help me carry the heavy boxes inside. That's the type of customer service that keeps you coming back! read more

The UPS Store - The front of the UPS Store on Eden Way in Chesapeake, VA. - Shipping Centers Near Me - Chesapeake, Virginia

It's been nearly five years since my original review of this UPS Store location. After all that time, it remains a solid five-star experience for me. It's just a pleasure walking into this store. The premises are always neat and clean, the staff is always very professional while being polite, friendly and helpful.  The employees all seem to genuinely enjoy their jobs. The usual thing I do here is make the occasional return to Amazon, it's super quick and easy. Just walk in with your package and hand it to them. Show them the QR code sent from Amazon, they do a quick scan with a wand and take care of it from there. That's all there is to it. I'm usually in and out in less than a minute. I've shipped other packages from here as well and every transaction has been fast and easy. Packages have never been lost and everything just works as it should.  I will continue to patronize this UPS Store for all my shipping needs. read more

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I stop into this UPS Store location maybe once every couple of months to complete an Amazon return. It's always a smooth process and I've always received prompt service. They are probably the only establishment I've seen that has strict capacity requirements AND is enforcing them - 3 customers at a time allowed in the store. My past 2 visits, patrons are honoring this and will wait in a line outside. No complaints and I'll keep using them for my returns and, perhaps in the future, shipping needs. read more

I have recently started an online womens clothing boutique so I desired a more professional mailbox not a PO Box which this UPS has. The prices are more expensive than a PO BOX but I like how you get a real street address and the fact that any size or types of packages from any type of mail carrier can deliver your packages here. Also when your packages arrive they are supposed to call you but I get emails which suffice for me so it eliminates me constantly tracking my packages. You can also drop off Amazon returns here. The store is clean and the employees are friendly. There is one older man with glasses who can get a bit snappy but he doesn't bother me none. They have other services that I have not used yet but looking forward to trying them out. read more

This is not my usual UPS store. I was pleasantly surprised when I found out that THIS location was opened on a Sunday until 3pm. All other UPS stores in the area were closed. I needed something mailed ASAP. So glad this one was open! They were pretty busy but I didn't have to wait but a minute or so. I have the lady my package, she scanned my Amazon code for the return, and done. This will be my new UPS store. read more

They're fast and nice to boot. I don't come in much, but every time I have they've displayed knowledge, patience, efficiency and speed. I dropped off a package and expected it to be busy, since I came in on 1/2/19. As I expected, there was a line to the door, but there were 2 employees working and they we're rockin' it out. I was in and out within 5 minutes with no issues. With it being near my office it's easy for me to choose this location for my shipping needs. JV read more

Awful, if you like having your PII announced to whomever may be in the store go ahead and come here. Store clerk had no wherewithal to just ask for a driver's license or make an attempt to be discreet. She just announced my information out to the public. And yes it was just 1 person, a stranger, and yes I did become annoyed at the audacity and ignorance of this woman. It doesn't matter who it is. Keep your mouth shut, you have no idea who I am or who the person in the line behind me is. Does UPS not train it's employees better than this? Obviously not, because upon packaging my items she went to the back to complain to her supervisor that I "got mad" and attempted to minimize the situation by stating it was just one person, and by the way myself and the 4 other people could hear every word this unprofessional clerk said. Have a great day! read more

The UPS Store - Storefront - Shipping Centers Near Me - Chesapeake, Virginia

I will pass other UPS stores to come here! I had a bad experience at other location where my package didn't get shipped out the same day or for that matter, the same week. Another location lost my package and couldn't find it for a month! But This store has never failed me. The staff is always friendly and professional. They will also print labels for you if you email it to their store. They have mailing packages for your convenience as well. read more

Don't do business here!!!!!!!!!!! They break your stuff and fail to honor insurance!! The review below is 100% correct: "Stay away from this store! We spent $400+ in shipping and insurance for multiple boxes of china from Chesapeake to find many broken items upon arrival. During the past 1.5 months and at the behest of the store's staff, we have compiled/filed a written litany of gross incompetence in the handling/ignoring of a simple claim for the damaged goods. Nevertheless, this franchise and UPS have continued to pass the buck - so as to avoid payment. Their attitude demonstrates a complete lack of customer service and a disdain for the customer." read more

After reading terrible horrible no good very bad reviews of this particular location on frm google I really didn't WANT the alleged 'unprofessional' 'rude responding/comments' that more than one or two reviewers complained of experiencing... BUT this location is only about 4-5min frm my home. Idk wat employees they had dealt w or wat the main issue was 2 cause so many negative reviews but wat I do no is EVERY SINGLE TIME IVE VISITED THIS ESTABLISHMENT I HAD NO ISSUE WITH STAFF, SERVICE, TIME MANAGEMENT ANYTHING. Some disgruntled ex employee had to hav ben the author or something. I highly recommend doing business here. It's totally worth your time and money you won't leave upset or confused and you will definitely be a return customer read more

Stay away from this store! We spent $400+ in shipping and insurance for multiple boxes of china from Chesapeake to find many broken items upon arrival. During the past 1.5 months and at the behest of the store's staff, we have compiled/filed a written litany of gross incompetence in the handling/ignoring of a simple claim for the damaged goods. Nevertheless, this franchise and UPS have continued to pass the buck - so as to avoid payment. Their attitude demonstrates a complete lack of customer service and a disdain for the customer. read more

I needed to mail out a few things overnight and remembered the UPS store by work. I left a few minutes early for lunch and actually did not need to. I had everything done before the lunch crowds rolled in. "The Good" - Maybe its because I am from up North but I found the no nonsense, little bit smartass but sincere interaction pretty cool. Patty and her husband are great, very kind and friendly. - I was in and out and had everything sorted in under ten minutes. - They have everything you need in case you forget various sized envelopes or boxes. - Copy machines are easy to use. - Mailboxes... they will sign for deliveries and forward mail as well. "The Meh" - The items they have on site are a little bit pricey, although convenient you will pay for the fact you are not prepared ;) "The Bad" - Nothing really bad to comment on. read more

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Came into this UPS Store to send off ATT/Directv equipment. I recently switched service providers and needed return my old equipment...the UPS store offers a convenient partnership to return your equipment for free. I walked in and was promptly greeted. I informed them that I need to send off this equipment and the employee knew exactly what to do. She asked for my account numbers (I had 2 sep account #s since I had service prior to the merger) and processed a return. This was quick and convenient. While one employee was tending to me, I was able to observe the other employee with other customers. That employee performed just as well. Overall, it was a great, quick experience. read more

The UPS Store at Eden Way N is excellent. I have visited twice and on both occasions I have been helped by two Excellent staff; Andrea previously on first visit on 11/21 and Jon, today 12/10/2020. Today I needed Notary Services and mailing services. Both services available and done very professionally and timely by Jon. Same happened last time with Andrea who helped me with 2 mailing transactions. I am an very grateful because I am a Senior and don't usually have a need for these services. They were patient and explained and walked me through the process. Thanks to both! Highly recommend this store. read more

I'm in here at least 3 times a week mailing SOMETHING. Please note that you CAN drop off your prepaid USPS packages here and they will give you a tracking number for them in addition to purchasing USPS postage. Not all UPS stores do this! Everyone in here is so nice, even the owner will come out when it's busy to assist. read more

George Cordeiro (store manager and possibly the owner of this franchise), has no clue what real customer service is. He is rude. He's a liar. He could care less about your items & is careless with your items. I have experience with this particular store and I would bet any good reviews are bought & paid for! Do yourself a favor and find a different way to ship anything you care about. If I could give negative stars, I would give minus10. Elise read more

Horrible customer service. I read online how to get a package delivered to the store because we are out of town. The first person that helped me was friendly and was great at helping me but an older man came out of the back and yelled at me because he called my mom who mailed the package to me and she didn't answer so he was getting ready to send my package back and acted like I couldn't have a package delivered there. It had only been delivered an hour before I picked it up. Thankful I never have to deal with that place again. read more

Courteous and super friendly staff! Makes the process super easy and efficient! Brandon Jackson Priority Chevrolet read more

Came here today and I was very pleased. I went to the Fordham location first and the rep said their manager didn't allow them to ship usps prepaid labels any longer because of previous issues and not being able to print out a receipt. Well I drove over to the Eden way location which was the next closest during rush hour on a Friday evening which took about an extra 15 mins than it would have on a normal day but they were able to ship and print out a receipt for me in about 2 mins. I normally go to this location but today I went to Fordham out of convenience and ended up being inconvenienced so from now on I will just visit the Eden way ups store. read more

I've come to this UPS location for years; it was my go-to for returning my college textbooks! UPS always made it so easy to return my books and it literally takes 2 seconds. Walk in, drop off books, get receipt, done. You don't even have to pack your books up and they will do it for free, just bring a box! (I found this out my last year so I was a bit late lol). I've also sent other packages besides returns and the process is just as easy. Shipping prices are not outrageous and my packages have always been delivered on time. Staff is friendly, and they offer other services such as printing, shredding, and notarizing! read more

I have used this UPS store for years and they have always been extremely helpful and efficient. At times it can be busy but today (Dec 20) at lunchtime they were well-staffed and able to handle the increased crowd made up of many like me who procrastinate and need last minute shipments. I highly recommend them. read more

So I am a complete newbie when it comes to using this store. I had to return some items I got with Amazon so I came here to drop it off. I came with my items and the labels that Amazon gave me. I thought I would have to send off each item separately, but the lady said it's all going to the same place so it can go in the same bag thus saving me money. I really appreciated the help and quick service, plus the help in saving money than spending it on extra stuff. read more

The worst customer service ever!!!!!! Elderly female sales representative was so rude and bias that I left, knowing as a person of color that, I would never step foot back in that store again. No words just shocked and realize that some still live in the past read more

I am a true fan. This store is across town from me and I will gladly become a faithful customer after my visit to the store today. Thank you Rose Paul, this lady has patience (seriously). The owner was such a joy. Some work verification I was trying to get done at the store was proving to be a challenge and then got busy, the owner came out to actually help with the counter and made the customers laugh. I appreciate the kindness and professionalism at this shop during this day and time. The whole time the line kept moving and everyone was smiling and Rose Paul was working double duty with me and the other customers, this was sooo appreciated. read more

Avoid this store! I have a package that I dropped off with a prepaid label attached that is lost (Sent 1/9/2018 at 14:30). When I called the UPS company on 1/23/18 and inquired about what my actions should be, they said I would have to file a claim thru the store in the morning. UPS stated that the Package did not arrive at Richmond on the pallet received according to the tracking number. I would later find out that the UPS 1-800 number was incorrect about filing thru local store/and how the package was handled thanks to Mr. Hammond at the Baxter/Princess Anne location; who was very Knowledgable, Helpful and Understanding. I went in to the Eden Way location at 08:40 (doors still locked at Eden Way that was supposed to be open at 08:30) a Young Asian American quickly came to the door and apologized for not having unlocked. I asked to see the store manager and was told that he was off. I asked if he could help and explained that I had been on the phone for an hour talking to a UPS representative about a Lost package that Verizon had not received. I explained that UPS representative stated I would have to go to the store I dropped the package off to file a claim. He (Young Asian American) looked up the tracking number and proceeded to tell me it was in transit to Richmond and that he did not file Claims that I would have I would have to call UPS . I explained to him that UPS is claiming they never received it on they Pallet of boxes received in Richmond. So someone is incorrect. I ask if he could call someone and ask what to do. The Young man was NOT knowledgable at all on Processing/shipping of packages and who is responsible. He called another store manager who told him that UPS would have to process the claim and for me to call them back. I asked if he could call UPS to get this straight because they were saying the Store was responsible. He said that was up to me! Great customer Service, NOT! I then ask him if UPS says they did not get the package and that the store has the Package who is responsible for the package. He then Stated "We are only a Drop off location"! I responded, so your telling me if I dropped the package off at your stored and have a receipt showing you that you took it or if an employee at your store took it that you are not responsible for it? He stated that no on has ever stole anything at his store. I am asking who is responsible for the package after you receive it. His answer was UPS. So I asked him again, your not responsible for the packages I drop off to you once you receive them. He said No that they are just a drop-off station! BEWARE of a UPS Drop off station that will not be responsible for packages dropped off! This really upset me and I responded with harsh criticism. His attitude was abrasive and could care less about what I was having to deal with. In others words he left with me with the impression that it was my problem and not theirs. AVOID this store, evidently being responsible for your packages is NOT their concern! I would HIGHLY Recommend the Princess & Baxter UPS Store, they care about their customer (Thanks again Mr. Hammond!)! read more

Horrible Experience. Don't send anything expensive material from here. I have send one iphone 4s and one free tmobile phone. Only the free phone reach to my destination and Iphone is lost. And also there is abt 300 dollars insurance thing with the shipping but they are giving me trouble in getting that money. They asked me for the bill of the phone, when i provided them the bill then they are asking me the pacakge received.They are just lingering so that they do not have to pay me the money. Myan they are crazy don't send anything expensive from here. read more

I needed to have a relocation document notarized, scanned and emailed. Rose, the Notary there, was so helpful and patient with me. She had to notarize ten copies of the document. She was very organized and efficient. She also scanned 37 pages of the document and emailed it to the destination. I will definitely use this UPS store again. They were all very helpful! read more