I shipped a package overnight, paid the extra money to have delivered the next day. It was not and…read morethey refused to file a claim and put a stipulation that I could not file a claim with UPS direct. They gave me the run around about the manager (Beverly) not being available or at the other location (Haygood). But she is never there either. They stopped answering the phone and the inside workers are very unhelpful or willing to help. Absolute worst decision to mail anything through them. If its an important item to you or the person you're shipping to...you better think twice and then go to FEDEX or USPS.

I have contacted the UPS customer service about this problem of the missing package that was in…read moreyour possession. And they (UPS Customer Services) have no response to the theft that is going on at your location. I can't file an insurance claim, because the postal service said they never picked up the package from your store. But I do have a receipt and a picture of me dropping it off at your store. Trust me, J will never use and warn other customers to stay away from your store because of the theft that is going on there.

Really nice staff! Made my return and also my package sending super easy. They do Amazon returns…read morehere too. The shipping is standard price and upgrades if you need it. I had to mail something out and the staff member was so nice about which box I should use to make sure it got to the person safe. Parking is ample. This is located in Greenbrier area across the street from Jason's Deli/Taste restaurant.

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

This location is conveniently located. Parking can be a bit…read moreof a challenge when Rustic Spoon is packed but otherwise there's ample spots. Customer service here is a little hit or miss.

I was in and out in 3 minutes. There was no line. The drop off was simple and I was on my way!!…read moreCheck them out!!

James and Alana provided excellent customer service skills in helping me with a return package. I…read morenormally don't bother with returns, but in this case I couldn't simply make it work. I have no idea how to make returns using QR codes and no packaging, but they were very helpful, allowing me to get in and out in literally moments. Well done!

Ms. Megan does a fantastic job of staffing a very busy UPS store with friendly and efficient…read morepersonnel. I have had a private mail box for years and have always had superb service! Five stars all the way.

It has been a while since my last review of the UPS Store at Gainsborough Square in Chesapeake, so…read moreit's time for an update. While some of the faces behind the counter have changed, the commitment to excellent customer service has not. Even during busy periods, the team keeps things moving efficiently, getting customers in, and (more importantly), out without sacrificing courtesy or professionalism. It's the kind of place where a quick errand stays quick--and you often leave in a better mood than when you arrived. Its convenient location close to my home is simply an added bonus to an already reliable experience.

This UPS store now holds the record for fastest Amazon return! I came 30 minutes before they closed…read moreand was in and out in less than 30 seconds. I received my refund from Amazon the next day. Though quick and efficient the service was friendly. I was very impressed.

I had a very frustrating experience with this UPS location. I shipped two packages from here to San…read moreDiego, California. One arrived correctly, but the second was marked as "delivered" even though my recipient never received it. There was also no delivery photo provided, which made the situation even more concerning. My husband went into the store to at least request a refund for the shipping cost since the package never actually made it. The employee working at the time said he couldn't start the claim, took my husband's information, and told him he would call or email us soon, which never happened. We never received any follow-up at all. For how expensive UPS shipping is, the customer service here is extremely disappointing. On a previous visit, the woman working was unwelcoming and very short. Overall, this location lacks accountability and basic customer care. Because of this experience, I will never use UPS to ship again ..at least not from this location.

I always have great experiences at this store. Today I had an Amazon return that was difficult to…read moreprocess. I am not super tech savvy, being older and never could have figured it out on my own. They went above and beyond to help me and I left feeling well cared for. Thank you!

I had a very disappointing experience at the UPS Store on Independence Blvd in the Haygood Shopping…read moreCenter in Virginia Beach. The employee working the counter attempted to charge me significantly more for shipping by increasing the dimensions of my box by over 2 inches on every side. Since UPS pricing is based heavily on size and weight, this made a noticeable difference in cost. When I questioned the measurements, I was given a confusing explanation about "inner dimensions" that honestly made no sense. It wasn't until I told him I would take my package somewhere else that he suddenly agreed to remeasure the box correctly. Once he did, the shipping price dropped by almost $5. Customers should be aware and pay attention to the measurements being entered when shipping here. I understand mistakes happen, but this did not feel honest or transparent.

Rude and unprofessional service. I stopped by the UPS Store…read moreon Independence Blvd and had one of the worst customer service experiences I've ever had. The man who appeared to be the owner (a short, foreign Danny DeVito-looking guy with no name tag) handed me a tape gun and told me to tape my own package, then threw me the plastic label slip like I should already know what to do with it. When I asked for him to do his job, he got defensive and said, "Don't tell me what to do in my store." He also made me feel stupid for not understanding their self-label setup -- even though I just wanted him to handle my return like every other UPS store does. The place wasn't even busy; there was only one other person there. I didn't realize I was supposed to do everything myself at a UPS store. His attitude and tone were completely unnecessary. I'll never go back to this location and wouldn't recommend it to anyone.

Every time I go into this location, the girl that works behind the counter is always so friendly…read morealways greet you when you walk in the door super helpful and very knowledgeable. She gets people in and out very quickly. Her service is top notch. She's got great customer service skills. I've gone in there a few times and have had issues trying to get my barcode up on my app for them to scan and she's always so helpful and never has an attitude. I absolutely love this location. Thank you so much for always doing top-notch service.

This UPS never answers the phone. I called Multiple times throughout many days, I need my package…read moreto be sent to a different address and This UPS told me that I needed to call a different number, the different entity tells me that I have to call them, but they never answer their phone.