I helped my dad to schedule an online pick up!!! My 83 year old dad has been waiting since Sunday…read more(01/18/2026)which is yesterday for them to come pick up his Balikbayan box and now it's Monday(01/19/2026) and they don't answer their phones. These people don't care about the people!

I arrived at this LBC branch at 1pm today, and as soon as the counter lady saw me carrying bags of…read morestuff to ship, the first thing she told me was that they do not provide box, and I need to have a box of my own. I was like - what??? Since when did an LBC branch do not have box? Am I in another world or what?? Everywhere I have gone in the US, LBC has boxes - in new York in Texas, in florida, in California, in new jersey, etc. So I asked her why is that. The lady just said that it has always been that way since she worked at that place - not really a helpful answer. I was still in awe and could not believe what I was hearing. And then she went on to say that everyone knows it, that they do not have boxes. I told her that she cannot just make that assumption that "everyone already knows" they do not have boxes because people can come from different parts and not know it. I, for example, with a return address of New York, do not know that. I was just staying in a hotel 1 hour away from this LBC branch, and just needed to lighten my luggage as I travel so I need LBC's help to ship some of my items. Still, she remained unfriendly, almost raising her voice on me, and I was feeling like she think I am stupid and a nuisance to her day. She arrogantly told me to go to a nearby Home Depot 10 minutes away from the LBC place. I asked what size of box should I buy, because all these times that I have been sending stuff from the US, LBC has standard size of boxes. She said I can use any box and they will charge me by weight and dimension. I was really disappointed - after driving for 1 hour only to be told that I still need to find my own box! Then, as I was sighing from disappointment for a few minutes, a quiet older man sitting behind this unfriendly front desk woman stepped in. He started looking for used boxes at the back of their office and found a reasonably good size of boxes and offered them to me. One was big, and another one smaller. I tried my best to fit in there everything I needed to ship in the big box, and thankfully, they all fit except for a pair of shoe, which I am willing to bring back with me. The man really solved my problem and I expressed my gratitude to him so many times as he weighed my box and finalized my box labels. While the helpful man was weighing my box and creating my label, a younger lady came in to LBC carrying stuff that she said she wants to send her father in the Philippines. Once again, the unfriendly front lady told her that they do not provide boxes. So, the poor young lady was feeling bad just like I was. I was still holding on to the small box that the man gave me which I did not need anymore. So I gave that to the young lady that needed a box to put her stuff for her father. And she was very grateful. I asked the young lady if she is from around there. She said yes, and that it was her second time to come to LBC. I was controlling myself from telling this to the unhelpful front lady of LBC - "I thought everyone already knows that you don't have boxes? Duh." Clearly she was wrong with her assumption. Yes, ladies and gentlemen, this is what you can expect when you come to this place. You could end up being like me and the young lady that came after me. I think that this LBC MUST MAKE SURE that their website or the Google info about them will contain this clause : "THIS LBC BRANCH DOES NOT PROVIDE BOXES. PLS MAKE SURE THAT YOUR ITEMS ARE CONTAINED IN YOUR OWN BOX BEFORE COMING TO THIS BRANCH". Now, I hope and pray to God that this review will not cause any delay on the shipment of my box. I am actually worried of delays based on what I have read here in Yelp.

First time at this location and a longer drive to find a location open on Sunday. The signage is…read moregood from the road, but you cannot see the storefront from Virginia Beach Blvd. Lots of parking is available and only little debris. The shopping carts in the lot not cleared from another store was annoying. The store is a large full service offering shipping, packaging, copy, fax and more. The staff was friendly and processed my outgoing shipment quickly. A receipt was provided for tracking. The delivery was a day later than promised with the cold. I would return and recommend.

From the phone call to the door!!!…read more As I traveled I forgot to drop my package and i called the center. she advised she will close at 2200jrs exact. I was 5mins away...... She was at the door when I pulled up to recieve my package. All smiles and thankful since most places will close the doors 5mins early.

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

My wife and I rely solely on this business for our copying needs, bc they're reliable, friendly,…read moreresponsive, & professional among other things. We have not had a bad transaction yet. Been doing business with them for a number of years.

Submitted for service 4 days ago and they were able to get someone out to be easily. Pat was a true…read moreprofessional from the moment he arrived. Gave a quick diagnosis of what would need to be done and after a few signatures was off to the races. He was very efficient and completely my task in about 30 mins. He was very polite and helpful ensuring any and all of my questions were answered. Highly recommend this company.

I wish I could say I had a good experience with A1, but unfortunately, it was nothing short of a…read morenightmare. I called them for an urgent underground service pipeline water leak, and after a $90 "service fee," I was hit with an additional $225 inspection fee--something they failed to mention upfront. So much for transparency, right? The total ended up being $315 just for someone to look at my property. If I had known about these hidden costs, I would've gone elsewhere. The technician, Lee, was knowledgeable and found my leak, but that's where the positives end. The company's communication is a mess. I was told the job would cost $8.3K which he failed to show me official breakdown costs and I'd get my $315 refunded if I went ahead with the repair. Spoiler alert: I never got that refund. After the job was done, I found a competitor who could do the same work for around half the price, so you can imagine how I felt about spending that extra 3K. I probably would have got better costumer service too, anyone would be better than A1. I found myself scramming around billing errors, including a quote with my name misspelled and incorrect details. There was a complete lack of professionalism, and nobody bothered to confirm even the most basic information. The job itself was an even bigger disaster. Tim and Alec, the manager and technician, were clearly skilled but completely lacked basic customer service skills. They told me the project would take 3-4 days, but it dragged on for over two weeks due to lack of communication. And don't get me started on the shoddy work--my driveway was completely torn up for a week. They left their dirty handprints everywhere on my wall and the hacking and slashing of my walls and floors wasn't exactly the "clean" work I expected for the price I was paying. The holes they left were so poorly done that I could see outside from inside my house. Also If I hadn't insisted they at least patch my outside holes up FULLY, I'm pretty sure I'd still be looking at the great outdoors from my living room. The lack of attention to detail is astounding. And now it's my responsibility to fix it as they don't do drywall/flooring repair. Communication was nonexistent. After the leak was fixed, I was told cement would be poured to refill my driveway, but no one ever followed up on when. I waited three days with NO COMMUNICATION. Until I had to call Tim, who was uninformed that my inspection had already passed. Then, after the job was supposedly "complete," the backfill was poorly done, and they left paint-job& debris all over my driveway. They left my yard a mess and then told me it was my job to move the bricks around the new valve box they installed. I'm paying you to handle everything--why is this my responsibility? Unprofessional. To sum it up: the job was overpriced, the costumer service and satisfaction was awful, and the communication was non-existent. Sure, the leak is fixed, but I'm left with a bigger house mess and a bill I regret. Do yourself a favor and get multiple quotes before considering this company. I won't be calling A1 again, that's for sure.

Professional, personal and proficient! Packaging, important documents, assistance, balloons, and…read moremore! Definately beats the Post Office any day of the week. Family owned and they'll get to know you the frequently you stop by for business.

I love supporting this family business. They're customer service is amazing. You walk in and feel…read morelike family. As long as Im in the area I will always support.

Another disappointment. I hold back and don't write these as often as I should. I had 2…read moredeliveries on the truck yesterday, 5 boxes total, and I watched the truck drive by me while I was standing outsided. I don't give a crap if it's 6 p.m. and you want to just be done with your route. If the site shows you are headed my way with the packages and shows the driver name, I know my stuff is on the truck when you drive by our business. I know your face. You deliver here regularly. I have customers waiting for this product. This is total lack of pride in your work and this is not the first time this has happened. This is just the first time I'm posting about it.

Unable to deliver packages on time and when they do deliver them they just throw them on the…read moredriveway and damage them. I do not understand how they are still in business. 75% of my packages end up delayed or damaged and no one at FedEx can ever tell me why. Every business I buy from I beg them not to use FedEx due to the incompetence of the company.

*Simply a review about shipping- I haven't used the other services they offer, and you can check…read moretheir website for a lot of information. Skip going straight to FedEx, UPS, or USPS. You can check their website to see when said shipping companies swing by to pick up whatever you dropped off, and they even have the times for next day air stuff! The service was swift and efficient. I had a pretty awkward/extra request of shipping a hand-painted cooler as a birthday present to my boyfriend, and I needed it there as soon as possible. They packed it up for me, and the screen displayed which shipping option would be the cheapest price as well as travel times. The staff is knowledgeable and accommodating. If I went anywhere else, no one would probably take the time to walk me through the process or properly pack what I needed to be secure to make sure nothing damaged it (like good Lord, I put way too much time and effort into decorating a cooler- I'd be out for blood for whichever shipping company chipped my paint that was sealed multiple times and with freaking resin). Ship anything, anywhere from here. When it comes to shipping something important or something in a timely manner, these people are patient and so helpful. They want you to save money as well, and they can pack ANYTHING without an outrageous packing fee.

I always love going to this store for shipping needs. With my daughter being in college, I'm…read morealways shipping care packages to her. They're very reasonable with the prices. Customer service is second to none. Always very clean inside. I'm loving the decorations in the store. I highly recommend!

This family business is the most creative, professional and efficient that I have dealt with in my…read morebusiness experience. I gave them a precious assignment that I have spent almost 30 years creating. They gave me a product that realized my vision and product. Great people who care for your project and expectations. Recommended with as many stars as allowed.

I was incredibly lucky to find Virginia Beach Printing for a last minute print job. They were…read moregracious enough to help me despite being busy with other projects. Their customer service and quality was top notch. Butch and Debbie were very friendly and made the entire experience seamless. You really can tell that there is a great deal of pride with their company. I would not hesitate to make this my go to printing stop.