Every time I go into this location, the girl that works behind the counter is always so friendly always greet you when you walk in the door super helpful and very knowledgeable. She gets people in and out very quickly. Her service is top notch. She's got great customer service skills. I've gone in there a few times and have had issues trying to get my barcode up on my app for them to scan and she's always so helpful and never has an attitude. I absolutely love this location. Thank you so much for always doing top-notch service. read more

This UPS never answers the phone. I called Multiple times throughout many days, I need my package to be sent to a different address and This UPS told me that I needed to call a different number, the different entity tells me that I have to call them, but they never answer their phone. read more

Most of the time they are understaffed but I tend to believe it's not their fault, with the volumes of free Amazon returns, etc. there's always a line. But the good part is that the line doesn't last long, the staff here is efficient. They are polite and helpful. I had a laptop delivered from my client. It was supposed to be delivered by a UPS truck yesterday between 7:30 and 8:30pm, or so the tracking info via email indicated. Not sure if I should be glad that the driver came earlier but it was outside the estimated time so I wasn't home to sign for the package. The good thing was that the driver left a note indicating the package will be left at the UPS store. Here's where the good rating comes in. I called the store and explained that I need to know when the package will be redelivered. They were able to confirm the 2pm to 2:30pm timeframe that the package will be left by the driver and even confirmed via updated tracking email that I can come pick up the package. And it was that easy. No playing phone tag, no I don't know when, no let me call you back. There are heroes at UPS , if you know what I mean compared to the other delivery services read more

I was hit on the head by a falling ceiling tile in this store. The staff seemed unconcerned that I might be hurt. The young girl shrugged and said, "it's just foam". The other guys behind the counter never stopped watching videos on their phones. I had to insist that the owner be called and he was very nonchalant as well. I have tried to contact corporate with no luck. Absolutely awful customer service!! Wish I didn't have to leave a star. read more

I had to send a purse back and they gave me a UPS return label. I went by the store closest to me, here at Kemps River. It was a breeze! Two staff members quickly shuffled carrying a few things to the back while the other helped the next customer. I waited maybe 1 minute to be seen, very well versed young lady. I was easily able to email the label to the store, print it out, and have it affixed to my box and taped up. What great service! I felt guilty not spending money in here. Not much else to say, I suspect this was an easy task. Store was tidy and staff wore masks. read more

The staff sits on the counter where the packages are weighted. You come in and wait for the associates to finish their conversation while they still sit on the counter while you hold your heavy packages. What a joke. These people don't even have your basic customer service skills. "Hi welcome" "how can I help?" "have a great day!" Clearly they get paid regardless , no need to act like they care and clearly there are no repercussions. They scan the packages, and say "need a receipt?". Sit back on the counter and continue to talk to the other associates as if you don't exist. read more

Visiting my mom in Va Beach I had to reprint paperwork that was emailed to me, make copies and fax out some important docs. This was my first time using the services of a UPS store and I was very pleasantly surprised. The staff was extremely professional and patient and went out of their way to help customers (showing one gentleman how to take a picture with his phone and then send it). Really happy with my experience and wouldn't hesitate to use them again. read more

I will never use UPS again. This location is the worst. Customer service is Horrible. Clerk and Manager are not to be trusted. I paid for 3 Day shipping for important docs to arrive on a specific Due Date! The Docs did not arrive on the Due Date. I was guaranteed by the store if I paid the allotted amount my docs would be delivered! They REFUSE TO REFUND MY MONEY! They lied , took my money, and did not provide the service I paid for. read more

This place is full of liars, lazy people and thieves. Dropped off three packages. None were shipped after a week. I was told to come back in a week. Two weeks later still not shipped. Called three different times and left a message. Not one return phone call. Finally spoke with someone and they told me they had a glitch going on for a while. They lied about that. Packages were stolen by an employee. Learned this by following up. read more

The worst UPS store for customer service I have ever been in. I wanted to send an expensive violin, listening to their boxing versus mine, plus insurance coverage, the manager proceeded to get rude when I misunderstood her, had to refund me and then when I asked for the new total to ship with higher insurance coverage, she was like I don't know what it is that you don't understand. I cancelled my order and had to wait for the owner to call because she wanted to credit me for miscellaneous instead of what I paid for so now 15 minutes later waiting for the owner to call and will have to find another UPS to ship from. So I'm waiting because the manager doesn't know how to ring up a service credit. Great training and customer service. Not. read more

My package wasn't there but i was hesitant to go there cuz of bad reviews lol. But not what i expected. There was only one worker (young lady) who helped the ppl ahead of me and was friendly to me and told me when my package would be dropped off. I appreciate her for being at work during these times! read more

Friendly, helpful staff. Clean and organized premises. Plenty of free parking in the private lot. All the shipping supplies and services you need in one place. What's not to like? If you've got your package ready when you walk in you can be in and out of the store in a minute. If you need some help with your parcel they will get you right and send your package on its way. The system just works the way it should. read more

The UPS Store - Shipping Centers Near Me - Virginia Beach, Virginia

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Guaranteed two-day shipping mailed full day BEFORE the storm arrived ONE WEEK AFTER the storm - no refund given. Despite four phone calls to three locations and speaking with a supervisor who was as uncaring as a stone, I am frustrated and out more than $80 for guaranteed two-day shipping that was sent BEFORE the storm. Yet, they all use the storm as an excuse. No refund offered, despite my request. No discount on future shipping. NOTHING. Extremely poor customer service. read more

Absolutely amazing service. The clerk helped me find the right box and offered an estimate for shipping. I could not be more pleased with my experience at this UPS Store. read more

Man working the register was an absolute angel. My friend and I were very confused about how to return a package to amazon and actually went the the USPS store first, bought a package, then realized our mistake and brought it to the correct store he greeted us with a smile and really made me feel less stupid lmao. THANKS! :) read more

I would like to give this company and their staff 5 stars for the work they did for my Aunt. They shipped 7 boxes of valuable family heirlooms, which included fine china as well as fragile crystal wine glasses. Every item arrived with out a chip or any breakage. They took their time packing these items and that shows in the arrival of all of our things in excellent shape. These items traveled from Virginia to California. read more

Fan of this place! It's in a convenient location and the employees have yet to be anything but great. Sometimes the line is longer and slower than necessary but customer service makes up for this. read more

I just walk into this UPS Store #1078 1385 Fordham Dr Kempsville Virginia Beach The lady was eating a bag of chip and as I walk to the counter she gave a look like why are you bothering me? I just came to drop off a package that it, she was mean, impolite as hell !! I'm sitting there like what the heck did I do? I said thank you to her and she didn't even responded! Wow way to go UPS!! Great employee! I don't understand why people in customer service have to be so darn rude! It's incredible! Avoid this store not good!! read more

This man was very kind at the front desk I am in confused because i've never shipped anything and he was very patient and nice and fast 10/10 great service read more

Pretty quick in and out. I'm not sure if there was a pet store in this spot before they took over but it did have some funk to it... or it was the lady in front of me on the day that I went in that also drove a creepy van. The service was quick and easy. What else can you ask for from a UPS Store :D read more

All I have to say about this location is that I will gladly go across town to the Eden Way. I am only one person and I did a lot of business at this store and when you ask an employee if they are seriously going to argue with you before hearing your concern and they respond," Yes", well that say it all. I am done. read more

Went to drop off an amazon return...walked right back in to ask a question about the shipping label and got yelled at by some classless ghetto high school girl for having the audacity to politely ask a follow up question read more