The UPS Store at Midtown Terrace on Kings Drive has become my go-to location. The team always greets me when I walk in, and everyone is friendly, professional, and efficient. Even when the store is busy, they keep the line moving and make the process easy. The store is clean and well organized, with convenient parking spaces directly out front. The shopping center can get hectic because it shares the area with popular restaurants and other businesses, but access is straightforward. Not every shipping store feels this dependable, so I appreciate having one nearby that consistently gets it right. For quick, courteous, and professional UPS service, this is the location I recommend. read more

When I tell you the quality is absolutely horrific, I'm not exaggerating! The owner Atul treated me so disrespectfully when I came in last week and I refuse to believe these good reviews are real. He was throwing subtly racist remarks to me and felt as if he was better than everyone else. He has lots of character issues and whenever he is occupied with something, he excuses his customers off and I highly recommend choosing another location. read more

Big thank you to the Staff here a few Saturdays ago helping me get through my "Trust," documents. They made sure all standards were in place while ensuring the document was safely sealed and ready to ship. Highly recommend this store. Paul read more

Returning an Amazon package here was quick and easy. Friendly folks who took care of it in an instant. The store is quite clean and organized making it super easy to bring in packages and get stuff shipped. The parking is a bit tight in this shopping plaza. There are not nearly enough spaces for the number of stores here. [Review 301 of 2024 - 3557 in North Carolina - 21335 overall.] read more

The UPS Store - The UPS Store, 601 S Kings Dr, Charlotte - Shipping Centers Near Me - Charlotte, North Carolina

This is one of the UPS stores that I really like. First of all, there's free parkings right outside the location that we can get packages in without hassles. The staff are nice and helpful. These are what we need. Others downtown are not reliable for nowhere to park or long walk with packages. read more

I've been a customer here for around two years. The service is above & beyond! I have had wonderful experiences with Atul, Miriam, Rockk, Sean and Dwight (previous employee). It is so nice to be greeted by name and when there has been an issue with my packages- they go above and beyond for me. They have my mailbox number memorized, and even welcome my silly Doberman puppy. I love this location! Thank you for exemplary service! The only downside to this location is the parking situation can be a bit strenuous depending on what day and time one is able to visit. read more

This is my go to UPS store for Amazon returns. My items have never been lost and I get my credit or refund from Amazon a few hours after I drop off. Champ is so nice! He tries to get everyone in and out quickly. This is a rare attribute at most places in Charlotte/the South. If you've ever had to wait in line for 20 minutes at the Publix deli while the employee chitchatted with the customer about what high school they attended, then you know what I'm talking about. But I digress... There are a few 15 minute parking spots right in front of the store for convenience. Trader Joe's, Marshalls, and Target are right down the street so I can knock out some errands in the same trip! read more

The UPS Store - Shipping Centers Near Me - Charlotte, North Carolina

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I highly suggest saving your time and avoiding this location altogether-- they make Amazon returns painful.

Jennifer and her fellow employees do an awesome job every time I am there! I love going to this location and I actually look forward to doing any Amazon returns. Thank you for always making my day! read more

You can't send you items from your phone to print here. The email posted on their computer, that's designated for emailing documents mysteriously can't be used. He tried to say, pay 3$ for internet access and then print from my email. Umm no, phones have free internet and I came to print only. I happily went to another location a couple of miles away and they had my documents printed by the time I got to the counter. I recommend going to another location. read more

Young man that works there is very helpful with Amazon returns! Really appreciated his help- twice!

The man I assume the owner has NEVER been pleasant. He is one of the rudest individuals I've ever seen, he is so condescending towards the clients as well as the employees. I cannot think of any redeeming qualities he has. read more

Great service, friendly, multiple functions- my go to for shipping/office needs in Midtown.

Quick and painless printing. Not the best signal so try to have your documents downloaded before you walk in. $3 and some change for printing about 17 B&W pages for reference. Didn't break the bank for me. read more

I have been a UPS Mailbox Holder and Printing Services client for over 10 years. The staff is always friendly, accommodating, knowledgeable, and most important reliable. Having a personalized mailbox, I truly appreciate the warm welcomes, peace-of-mind security in|out bound delivery of packages, convenience, and affordability. Love the no box needed amazon returns. The In-House Printing Services is absolutely wonderful-- extraordinary customer service that is professional, dependable, and result driven. Thank you for all the advice|recommendations, and meeting those deadlines. Congratulations on the beautiful new store. read more

This store cares about its customers and is very helpful. They are early to implement social distancing.

This store is the best! Atul was friendly, efficient, and helpful. I needed to send in my passport renewal application and after going to the post office and fed ex (where they told me they couldn't help me), I finally walked into this UPS and got it done so fast. They knew exactly what to do and helped me get the correct envelopes, addresses, and tracking numbers. I was relieved and they were awesome!! I should have just started there in the first place. Thank you! read more

I needed a Private Mailbox because my apartment complex was absolutely swamped with packages and my package along with other packages were getting stolen. I went to this UPS store for assistance and everyone was super kind and helpful. The mailbox system was explained to me in depth and I understand the security that goes into protecting my packages. Highly recommend! read more

Overcharged me for printing a document. Added on a "email fee". No UPS does this. Strange place, don't recommend.

When I asked why everytime I come in during the posted notary hours, no one is there, the woman told me that the world doesn't evolve around me. I asked a simple question, no need for the employees to be insulting customers. Also the line averages 20-30 minutes just to return a package. Use any location but this until the woman is replaced with someone who wants to be there. read more

This store is my favorite!! I will go out of my way to go to this UPS. I frequently have larger shipments for work and they handle all of it with care and speed. You can tell they want to do a good job for their Customers. This location also has a parking lot, so that is helpful in the downtown area. read more

It was a Saturday afternoon and I urgently needed to notarize several documents. I tried the store on Hawthorne but the notary wasn't there. I called this store and even though it was late, the young man on the phone, Wis, said he'll wait for me. Wis got me exactly the documents I needed and made the process seemless. He definitely went above his duties and I can't thank him enough! I'll come to this store first next time. read more

Customer service very unprofessional. Lady at the front talks to customers as though they have never been to a UPS store before. Didn't want my service unless I was sending ups priority or over night read more

This is my one stop shop for printing, mail drop off, faxing and best of all business cards. The staff is always willing to help in any way they can. The warm welcome makes it hard to go anywhere else! read more

i had the most wonderful experience here! i had many things to ship out, and they were happy to help print labels and eased all my stress about it. i went on a saturday afternoon and there was no line. very clean with everyone wearing masks. this will be my go-to mailing place from now on. thank you!! read more