I had a doozy of a request - my parents forgot their electronics as we rushed to the airport and I needed to get it overnighted to my parents. Joey and James were in the office this day and both immediately jumped to my rescue. Joey made sure to ask permission before touching their items, and talked me through how they would need to safely package things for transport. He quoted out two different scenarios in order to help try and cut costs. James did a fantastic job ensuring things were accurate in the system and then packaging things up. 24 hours later, my parents had all their items completely across the country and were very complimentary of the prompt support the UPS in Cedar Knolls gave. Big shout out to James and Joey from that flip-flop-in-November-Raiders-Fan! read more

Super friendly guy who runs this place. He has me in and out in a jiffy even when it's busy. Always a smile on his face too! I will go out of my way to go here just for the friendly service. read more

this team is all that a bag of chips! were able to handle my pileeee of papers to be notorized as a walk-in customer.

Solid, quick and simple service, no hassle, no line. Gotta love efficiency and eazy parking. Dropped off two Amazon (they pack) items and it was super simple. Nothing to worry about old labels and they gave me a bunch of label stickers to make future shipments easier! read more

The UPS Store - Shipping Centers Near Me - Cedar Knolls, New Jersey

I find myself at this UPS location fairly often, as it's the closest place to return packages from Amazon! The location is small but they have clear floor markers for a socially distanced line. They also only let in a few customers at once, so if it gets too crowded the line extends outside. Usually the line moves pretty quickly, and the staff is always friendly and helpful. If you have a package that is sealed and ready to go you can drop it off at a box in the front without having to wait. Overall, it's always a quick and easy experience here. The staff is friendly, and there are proper Covid restrictions put in place. read more

Excellent Customer Service. I went here today to ship 2 separate packages to my son and daughter. The service was A+++. Customer service is almost non-existent these days. I am always delighted when I am met with someone genuinely professional, thorough, and efficient. I was in and out and they handled everything perfectly. Thank you! read more

Great location for a quick stop for your shipping needs. The staff is usually quick and gets things done right the first time.

Conveniently located adjacent to Starbucks, the staff here is always friendly and highly motivated to get me in and out of the store quickly and on to other projects, while never failing to remind me that the UPS Store can handle all of my mailbox, shipping, and printing services. Parking in front of the store can be a bit of a hassle due to the limited number of spots but there's plenty of parking on the side and behind the store. read more

This Was my first was my first time at this location. I usually go to the Morristown one and after today I will stick with that. The lady helping me out was not friendly and was just telling me things that I needed to return my package like I knew what she was talking about. I wish she would've been a little more helpful. I left not getting done what I needed to. I'm going to go to the other store where they are kinder and more helpful. Never coming back here again. read more

I've been to a lot of UPS Stores being a commercial customer of 20 years. This is a new store near the Shop Rite in Cedar Knolls. It's the best run UPS I've ever been to. Pleasant people that go out of their way to get you out quickly. Good parking right out front. I'm in and out in a few minutes. They should send some of the other UPS store employees to learn from these guys. read more

I went to this ups store with a pre paid label and shipping tape. I needed a small long box to ship back a small vacuum and planned to package it up and place the bagel on it. They wanted to charge $30 for the box! Just the box. I thought they misunderstood me and I reiterated that I already have a prepaid label and would wrap it up myself. They again told me the box would be $30. UPS is out of their minds for charging a customer this amount. $5 for a box would have been too much. Needless to say I turned around and left. The person behind the counter could not even tell me why ups would charge that amount. Besides that they were a bit rude as well. It is a shame the consumer is always getting the short end of the stick. read more

I used their service for shipping several times and found it convenient and people working there are nice. However, I was surprised today when they charged me for $3.20 to print a shipping label from my USB memory stick. It was free when printing from a QR code in my cell phone. I also use a FedEx store in RT. 10 and printing is less than a dollar. If I knew it would cost that much, I would have printed at the FedEx store and just drop off the shipment. read more

I went to this ups to mail 2 very small swatches to a customer in NYC. The woman brought out a very large envelope and I said don't you have something smaller. She had no reply and then tried to charge me $40+ to mail it. I said no way and was about to walk out. she then said there was a smaller envelope and it would $20 and $4 for the envelope. I reluctantly paid but I will never use this place again. Not sure why people think it's ok to pull one over on a customer especially in today's environment. read more

Have been in this place a few times. Every time has been a great experience. For example today just was a nice encounter. I had UPS and USPS the guy was able to take my USPS packages as well which saved me time. Also the post office down the road I've had a couple bad experiences there. Thank you UPS for making my time there quick and efficient. read more

Best UPS store I have been in. The customer service is great. Staff have always been very accommodating and helpful.

Joey is the best. He continuously works on improving customer service and was on vacation during this time. For that I need to update my review. Give this guy a promotion he's a rockstar! read more

I needed big head cut outs for my younger brothers graduation. A little short notice, tbh. I don't know how long it typically takes but within a few days my order of 3 was ready! I sent the request for the prints via email and it was handled entirely online. Prints came out great and we're so excited to wave them around and keep them FOREVER! So pleased with the service I received, it was seamless! read more

Felt very safe with the process in place to help prevent the covid spread. Floors are marked with green tape for social distancing... the employee was very pleasant and helpful! read more

The man working at the desk must have called me Kiddo in three different occasions and was highly unprofessional. Won't ever be going to this location again. read more

Unfriendly. Impatient. Crass. Though I was told this location was independently owned, the employees should still follow the standard of kindness I am accustomed to exchanging w/United Parcel Service. Most recently, I visited this location to ship a pre-paid package back to G.A. I was given a difficult time because I was comfortable using MY time to wait for a receipt for the package I needed to ship. The 1st employee told me just leave the package on a counter and he would get to it. I informed him that I would like a receipt. He told me my wait would be long because the gentlemen ahead of me had a lot of items. So I should just leave the package. Again, I told him I would like a receipt and I did not mind the wait. A few minutes passed. A 2nd employee walks out from the back of the store. The 1st employee said to me if I need a receipt that bad, I could step up to that employee's window. An unwarranted, attitude-filled comment especially since I was patient and understanding w/the potential wait time. I left this location feeling unwelcome once again. I know pandemics can bring out the worst and the best in people, but the treatment I received today was no different than past experiences. Unfortunately, it's not one or two employees with poor attitudes. 178 e Hanover, is four minutes from my house. The convenience is not worth the treatment. read more

The friendliest staff around!! Manager is super kind and helpful. Knowledgeable and helpful all around.

Needed a shipping box for a rush delivery and didn't have the time to shop at Walmart due to the heavy Xmas traffic. Was charged $5.00 for a 12 x 10 box which was $1.52 at other places. read more

Always a pleasure to work with the team here on projects large and small. They do a wonderful job with my large format printing and shipping in particular, and the level of service around that work is exemplary. Recommend this UPS Store for anything and everything. read more

This store has exceptional customer service. I have been to several UPS stores and I was happy to find this one. They are the only UPS store that I will use now. They are very courteous and patient with their customers and I highly recommend their store. read more

Good Morning, I just wanted to send a message about Nimisha Shah. I sent 2 packages to my daughter in Chicago. There was some craziness with her receiving the packages due to the need of a signature. I wanted to thank Nimisha for staying in contact with me by phone and email. She was quick to answer my questions, reach out to help me and solve the problem. She is always super helpful! What a great store and representative for UPS! Regards, Wendy P read more

I dropped off my amazon return today, and they just weighed it and then took it quickly!

I brought a package there and was charged $3 to tape it up and was told they are charging everyone who is unprepared. So I got charged and insulted read more

Was on my way to Starbucks when I noticed that the The UPS Store was right here and I had a package that I needed to send, It was easy and convenient that I was able to stop in with the help of Michell be out in a jiffy!! Needless to say while we were doing the shipping process she kept my kids entertained as I was providing my information. She is an asset to your business! read more

Finding good friendly service is hard now a days this is why I love going to the this UPS Store. The staff is always soo friendly and they always make sure all my needs are met. Michell is always ready to help me when I walk through the door with a smile,and very respectful.She always makes sure i leave the store satisfied and wanting to come to come back to this location . I highly recommend going to this UPS location. read more