I honestly don't get why the rating here is so low. A lot of the negative reviews seem pretty old,…read moreso maybe they're from prior management. My experiences have been nothing but positive. I've done simple drop-offs (fast, seamless, receipt right away) and also had items boxed and shipped. The staff was friendly, helpful, and the overall vibe was great.

Needed to drop off a few returns at the UPS store and this is the closest one to me…read more The location is a super small storefront in Montclair but they get the job done. Fayez was the associate behind the counter who processed my returns and did so in an efficient manner. I had a few questions which he answered and I was on my way. I will definitely be back should I have any future UPS returns or shipping to do.

Robert made it a very wonderful experience. I was in and out with my returns in minutes. He was so…read morecourteous, professional, and extremely helpful. It was a breath of fresh air to be helped by someone who genuinely takes their job and customers to heart. I hope he is there every time I come back.

Came for the 1st time today (a Sunday) for 2 transactions. Melanie was very courteous,…read moreprofessional, & very prompt & efficient. The price was cheaper than I anticipated which is awesome. I saw the other UPS guy taking care of customers fast & efficiently as well. The place is clean & the environment calm for being busy. Keep up the great work. I'll definitely come back for more of my mailing & small biz needs.

Vistied a few times in the past but the most recent visit was on October 12, 2024. Clean facility…read morewith staff that seems to know what they are doing. Feel confident to send out packages from here. Note the shorter weekend hours.

Hey everyone beware of the West Orange UPS store!!!! I am senior adult, a College Educated business…read moreowner and a 26 year resident of West Orange. As a Real Estate Agent, Contractor and the owner of a Plumbing company I often need Notary Services for my bids and goverment contracts. For years Jessica haa always provided professional friendly service. Now you have Dylan and his side kick the slim kid with the short dark haircut who is suppose to be the manager. These guys are the worst!!!! They pick and choose who they want to give a hard time! They are smug, rude and bad for the business. They will use whatever little limited powers they have to incovience you if they can!!! This used to be my primay UPS Store for years. Now I'm willing to pay a little more and drive a little further until the owner dose something about these guys. Share your experince. Maybe management will start to listen when it starts to affect the bottom line! P.S. I also used to be a NOTARY myself so why they continue to allow this conduct is mind boggling!

Everytime I go in here there's always a smiling face at the counter with a warm welcome. A lot of…read morepeople use this location especially to return Amazon stuff, which I was there to do the same. Always clean & free of debris. They do ALOT of services that was not aware of besides shipping.

Poor customer service! Charges $2 for a small piece of tape (the length of my nail). Nickels and…read moredimes for everything. The owner is always looking grumpy and uptight. Communication and delivery is so poor. Avoid at all cost, this privately owned location does not deserve any business.

I was having a tough day and it's been a while since I had to ship something of importance.. lily…read morenoticed that, and helped me during a stressful time to get my envelope sent. Place was clean, she was helpful just a great experience. Having a small business is tough. So I try to give great feedback and recognition when necessary! Highly recommend!

Lovely staff, very accommodating, and the service was impressively fast. I was shipping a document…read moreinternationally, and the pricing was very reasonable. Their hours are also super convenient, making the whole experience hassle-free. Highly recommend!

I've had a mailbox here for several years for deliveries of more valuable items and it's the best…read moremoney spent. Brandon sends me an email each time I have a package arrive and he's always more than accommodating with helping me transport heavy items. They also make it super easy to print labels (or print anything). Great customer service and just friendly people.

Best spot in the village for all your shipping needs. They also do copies and faxes passport photos…read moreand more

Stay away!! The owner is nasty. I went to return from Amazon and the box was not taped closed, she…read morewanted to charge me for a 2 foot piece of tape to seal the box. I refused...I took it to the UPS store in caldwell and they taped it and sent it back with no issues at all. I will never walk in there again. Stay away!!!!!

From the owner: The UPS Store #7747 in Roseland offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Roseland Commons.

these guys are good guys very helpful, very respectful, very professional I recommend this location…read morefor everyone

This is a fantastic UPS locations…read more Interior: Very spacious. Lighting is great and the machinery and assets and layout is clear. Service: The staff was very friendly and accommodating. I only needed to pay for a binder, and I had a gut feeling they were trying to get my transaction as fast as possible since it was just a binder. Even if that's not the case, I got the vibe from the great staff and appreciate it - whether true or not Machines & Assets: Most importantly really appreciate them raging machines E.G printers that don't work. Many UPS locations don't do this!

I never write reviews as it feels like they're all paid for but I had to today. This place was…read morephenomenal. We had a tough print job that places like staples and canva even couldnt help us with. We worked with Rafael (i believe) and he helped us for over an hour and over two days emailing, chatting and just keeping the good vibes going as we delt with this annoying task. He was helpful, kind and patient. This wasn't even an expensive print job but we had the best quality. I am planning on doing all of my wedding stationary with this location and am super greatful that they could help us with a last minute print job distaster.

This place, and Chris, were a GODSEND during our recent cross country move. They were able to ship…read moreour items at very reasonable costs and assist us with packing which we greatly appreciated. Unfortunately we cannot come back but hope to find a place half as good in our new location.

08:35 on a Friday they were closed. Waited 10 minutes; they are still closed! The hours are…read moreincorrect.

Miss Sheri was the only one in the front this morning and she was truly giving the best customer…read moreservice! She made my passport renewal process go so smooth- and even asked me if my picture was okay or not. I appreciated that so much. Definitely set the tone for my whole day. Thank you miss Sheri! It was an in and out experience, I was very happy. I do recommend booking your appt. in advance!