This review is a direct reflection of the recent price increases that the UPS Store has implemented. Not only am I paying $400 per year for the service, but they recently added on a number of "fees". 1) They now charge you $2 / package for going over your package "limit". Seems punative for the customers that use them the most. 2) They now charge $2 / day for every day a package sits over 5 days, and that includes the Amazon "padded envelope" packages. Get a package halfway through your 10 day vacation? Yep, that's $10 extra when you go to pick it up. The entire point of this service (to me) is convenience and reducing the stress of having to be home when a package is delivered. Unfornately, these changes have only increase my stress. I'm cancelling my subscription and finding somewhere else - even if that means driving an extra 5-10 minutes. So long UPS Store - you were great at one point, but now you suck. BTW, the folks working there are nice and friendly. I'm just tired of all the nickel and diming. read more

Always love a good ups: ) Green was so helpful all while the store was super busy. Thank you!

I like coming to dance UPS store to return my items when I need to die employee that work here are very helpful and kind I'm awesome vision in pain and helps me out you can get SS to Wi-Fi if you need it to upload or team find your return on your phone or family new Workers and this storm keep up the good work read more

hello i have been to this store plenty of times and every time i go theres this nice young lady always helping me shes been so helpful to me and knows what shes doing. Her name is dayanara from what i remember. She is Amazing. read more

Every time I come here the line moves quickly. I never have any issues with my packages not being delivered unlike FedEx. I hate fed ex and I dont trust usps read more

The low ratings surprise me I imagine that's because the people who are having great experiences aren't coming here to mention them... so I thought I might go ahead and do that. This is by far the best UPS location in my opinion, the team is always wonderful, they often have long lines and yet you never wait that long. There is a parking lot... they're open on Saturdays. Come on. It's 10/10 I'm a big fan read more

I don't really understand all the negative hype for this location. I've been here three times for three different types of transactions and had a great experience all three times. The employees were really sweet and accommodating with all my issues, and demonstrated a real knack for team work and helping each other out whenever one was unsure about something. It's always fairly clean, and in the three times I've gone it's been efficiently run as well. Regarding price, one time I did have to take my business to FedEx because it was a bit pricy, but I can't fault the individual store for that considering central corporate determines most of the pricing. Overall really solid and pleasant experiences, especially compared to USPS. read more

Great customer service from Vidya, I'm always able to come in early to pick up my packages when needed without any hassle.

I stopped in for a few Amazon returns. I saw this location via Google maps was slightly slower than normal. The employees were great but there was a few customers who need a tutorial on how to send a package. This caused slight delays. Also note this is a very busy area and parking is limited read more

The staff is very helpful and will do things like "rescue" you from a long line if you're just dropping something off. I had to ship a large number of packages that was hard to manage and the associate really helped me keep things organized. It was a UPS store where I was surprised that people had a good attitude! read more

Ana is a queen. She was extremely helpful with my packing of a tough package and I appreciate it so much! :)

I had great customer service today! They were so helpful. First time here I will be back.

After renting a mail box for just over a year here, I can safely say that you should avoid this store at all costs. Seriously, look at all the other negative reviews and take your business ANYWHERE else. I figured how bad can you screw up receiving packages? Unfortunately, these folks have turned it into an art form. I've never had so many packages go missing, get marked delivered and disappear, or arrive at OTHER BUSINESSES in the same strip mall. In addition, the male members of the staff are especially rude, very 'bro'-y types of people that make resolving these issues a real pain in the rear. I'm not sure what the problem is here, but they clearly don't know what they're doing and you'll save yourself a lot of grief by avoiding this place entirely. read more

Tried called multiple times throughout the day to ask when the person in charge of notary will be available, but never received a response. Once I arrived they told me the notary guy left at 3pm, but is sometimes there until 5pm... would've helped if someone picked up the phone and told me that beforehand, there was 4 employees in there and not very busy when I came in. read more

I stay down the street and have gone to this location at least 15x in the last year. I haven't had any problems but then again I'm a pretty simple customer with simple transactions. read more

I had a wonderful experience with this store. Both employees on duty were courteous and very helpful with mailing my documents. Customers that leave nasty reviews should check themselves first read more

Great experience! Jay was amazing- shout out, Jay! Happy to be living by another great UPS.

EMPLOYEE CUT OPEN AND TAMPERED WITH FOOD contents within packaging during COVID19. Please do not go here - an employee opened and searched our shipment to the extent of cutting open a food product. Our food business shipped out $50 worth of product through this UPS. I just received this email from my customer "I received the four more packages the other day and we love your brownie mix. I was just concerned and wanted to let you know that one of the packages was cut open. The top was cut cleanly off and the portion cut off was not in the box. It appears that the package had been opened and inspected, even to the extent of cutting the product open. All content was there, but thought you should be aware of the condition it was in when received." We now have to ship out another $50 worth of product + $10 worth of shipping because an employee tampered with a food product. I am positive this occurred within the UPS store because read my previous review. read more

Quick and easy, and good parking. Stuart especially was incredibly helpful in getting my items packed and shipped

The staff at this UPS store are still great and they stopped charging me to seal the top of my boxes! Sometimes I drive further just to come to this location. It can get busy but if you go at strategic times it's not too bad. They move people through pretty quick too. read more

Edit after owner's response: Please go back and read my review, I think you did not read my review entirely, I did not, and do not, have problems with masks, I put it on immediately. It was the fact that your uneducated and ignorant employee told me to "take it off, go outside and put it back on" that I had a problem with. Please don't hire idiots. read more

Stopped in to mail a box. All went as it should, the clerk was very courteous and thorough. Would definitely use this location again in the future. read more

Can I give this place less than 1 star? Seriously, go to any other UPS Store. The person at the counter was rude af and called me "bro" three times. They refused to take my prepaid Amazon return because it was not in an Amazon box. I told him that's the way the items came to me and how the return instructions said no carton was necessary. Their co-worker interrupted with a loud "BYE." I took my five boxes to the UPS Store on S Congress & Oltorf and they accepted my shipment without any comment and were courteous. This place sucks. read more

Ups some how lost my package when it said it was delivered to this location the guy that helped me was clueless and thought it was a joke that I was annoyed that my 300$ package was missing read more

There's a young African American male with long curly hair who works here and he is the rudest person to customers. I've been coming here for over a year and his attitude was unacceptable before AND is after the pandemic hit. Check your attitude at the door and greet paying customers with delight, not disgust. read more

Awful customer service, not worth it to go in, go to the UPS off Oltorf, the employees there care at least twice as much as the ones here.

Online hours are posted as closing at 7:00. Rude customer service. UPS driver refused to take a pre-labeled package at 6:01. 5 employees standing there and refused to take the package because they were closed. Not winning any customers today! read more

The customer service here is outstanding. I leave here in a better mood and look forward to my UPS store trips which I know sounds absurd but all of the employees are so ridiculously friendly and make a mundane task a little more enjoyable. read more

Everyone that works at this store is pretty much helpful! I have nothing negative to say.

$4 to print a packing label I had already paid for online for $19.95.

The company I work for uses both UPS as Fedex for their deliveries. UPS just always finds a way to nickel and dime you. There is a $3 charge to tape up a box. Fedex has NEVER charged me a taping fee. Another annoyance is the inability to charge the tape fee to an account number. Now, I have to submit an expense report for a $3 tape charge. Fedex allows you to charge shipping fees to an account number. The nice man working said this tape fee is not a universal UPS charge, just something their owner (Toni) requires for his location. read more

Normally I'd give this place a 4 or 5, as I appreciate the customer service, but the woman who "helped" me tonight was rude and clearly just wanted to get out (it was 6:15), even after I explained I was mailing gift cards to relatives in CO who'd just lost their entire home in a fire. She wouldn't tape up the box i'd bought without charging me a full packing fee--not just the taping fee but the full fee. And they were out of the tape so I couldn't buy the tape and do it myself. Her colleague said he'd do it for me, and he did. I get that everyone is stressed with the pandemic, but some basic kindness would go a long ways. Why not just charge me the tape fee if I've already bought the box? read more

I was in town on a trip and had to ship something in an emergency. I don't know how this place has so few stats. Conner was super helpful and the other clerk was on the ground scrubbing the displays. Great and friendly service. Definitely go here if you need to ship. read more

I came right as they were closing and they were still so kind. I appreciate their help and efficiency to get my shipping needs taken care of. I will gladly return to this store location as they really made the shipping process easy and painless. read more

Lost my package the last time I sent one here. Literally lost it at the store so they have some level of incompetence. They weren't particularly apologetic about it either. I had to keep calling them to get them to actually process a refund for me. At one point after I hadn't heard anything from them I call them and they say "o yea we actually need more information from you". Thanks for letting me know... read more

This team is awesome. I go here all the time and they are fast and fun. They also routinely help me pick the right box and shipping speed to get it there for the best price. Thumbs way up. read more

VERY, VERY expensive. Plus, they want to make that everyone in the shore listens to what your shipping, along with it's value. Absolutely no confidentiality. read more

Wow, just got screamed at by the man working there. He got mad because I suggested he maybe use scissors to cut a label since he was struggling to rip it. I'm sure it must be stressful working here during this time of year, but wow, this guy was crazy and really out of line. I've never dealt with anybody like this before. Then they told me my package would probably be lost...like they were threatening me that they were gonna throw away my package or something. That's enough to just completely avoid this place. So unpleasant. read more

Dropped off a package a couple days ago and was helped by the older lady that works/owns the store. My package was 24x24x12 and was quoted 51.xx. I thought this was a little high but she gave no other solution to save money. I had previously been in the store to purchase the box from them so it was a UPS box. I just went to the website and entered my exact dimensions and weight and got a quote of 43.xx. I knew I had been ripped off but what can you do when there's not another store around my house. This employee has also charged a package fee when I had a package dropped shipped in the past. Luckily the online store credited me back the 9-10 dollars for this fee and said that she was not supposed to charge me. Maybe corporate can do something about this store since they obviously are shady charging customers extra money. Do yourself a huge favor and drive over to the Congress store. I wish I had. Also this store misplaced a att box of ours for months. We got a bill from att saying we owed them 240 dollars. Luckily we tracked down the box at this store but if we never called they would have never reached out to us. read more

Would not provide plastic wrap at the store-- They (Alfredo, 9/15/16 at 2:58pm) wanted to charge me $4 to wrap a shoebox. I drove home to get my cling wrap, and I wrapped the box myself, in the store, in front of customers. I even let Alfredo know that if he wasn't willing to spare some plastic wrap, I would leave a review on Yelp and Google Maps. (I keep my word) So, be prepared to wrap your own packages with your own plastic wrap, or have them charge you at least $4 for a small piece of plastic. Not impressed, UPS. Alfredo informed me that this is company policy. I hope he is wrong, or if he's right-- I suggest you change this policy. read more

The UPS Store - UPS pretending to be what they aren't - Shipping Centers Near Me - Austin, Texas

See all