I came to this location to open a mailbox June 4th 1pm ​​and unfortunately had one of the most…read morefrustrating customer service experiences I've ever had. The process began with confusion regarding mailbox pricing, fees, and identification requirements. The employee assisting me, Carlos, appeared unsure about the mailbox agreement, the forms of ID that were acceptable, and the fees that applied. The agreement I was given appeared to contain terms and pricing that did not match what I was being told at the counter. When I requested a copy of the agreement I was signing, I was told I would be charged 40 cents per page for a copy of my own signed agreement. When a copy was eventually made, only the first page was copied. After I requested a complete copy of the agreement, the interaction became increasingly unprofessional. During the discussion, Carlos became argumentative and called me a "rude ass." I felt verbally abused and harassed by the way I was spoken to. No customer should be insulted or spoken to that way for asking questions about a contract they are being asked to sign. After that interaction, I requested a refund because I no longer felt comfortable doing business with the store. I was told I would have to wait for management approval. During that time, another employee, Moesis, informed me that only a manager could approve the refund. The process continued to drag on, and what should have been a simple mailbox setup turned into an ordeal lasting approximately an hour, including time spent speaking with corporate customer service. While attempting to understand why the fees and agreement did not match, I was informed that the mailbox agreement had not been updated. I was told that the store manager, Carol Lee, had not updated the agreement being provided to customers, which may have contributed to the confusion regarding pricing, fees, and terms. I also had to specifically request the return of paperwork containing my personal information. I ultimately left without opening a mailbox and with serious concerns about the professionalism, training, management, and customer service at this location. Between the confusion over fees, the outdated agreement, the lengthy delay, and being called a "rude ass" by an employee, this experience fell far below what I would expect from a business handling customers' personal information and mailbox services. I hope UPS Store management reviews the conduct of the employees involved, the accuracy of the agreements being provided to customers, and the overall customer service practices at this location so that future customers do not have a similar experience.

Had a great experience today with Moises at the UPS store. I had a very complicated shipping…read morerequest out of state and he was very knowledgeable, patient and accommodating. Will definitely come here for future shipping requests. Great customer service!

This is a neighborhood post office, just like a regular post office, but without the line…read more It's clean and bright with a glass front window, next to the Tea shop (which is undergoing a renovation). And adjacent to a great nail salon and an independent bookstore. This is the ideal spot to drop off your packages for Christmas. They wrap the presents for a reasonable price. They carry forever stamps and some.

My 80-year-old mom found this item at Costco and wanted to ship it to my son for Christmas. Without…read morethe tin the stats are 13x13x6" and 1.3lbs so let's say this is a whopping 3lbs. She went to this store and bought a box and shipped it, apparently 3 day shipping on 10/3/25. It is expected to arrive to me tomorrow. She paid $161 for a box and shipping for this $50 item. I saw it at my Costco a few days later and knew she got it so I let her ship it. Had I known they were going to charge that much, I would have had her return it. They said she was there with another lady (she usually drives with someone else). Tell your elderly loved ones to watch out. They said there is nothing they can do now. Glad they made some money off of her. Feels like bad business. Thanks for your reply. You wrapped it up then Saif, "that will be $161.34." She didn't know what to say and she is a very nice lady so she paid. She said she was stunned and will go to her regular place by Vons. It was sent UPS and it hasn't even arrived yet. Was shipped 10/3 in the morning and today is 10/7 in the evening. Apparently you sold her a box. Can't wait to see how huge is it, but I see it is not itemized on the receipt. Again...seems you targeted an elderly woman who didn't know how to say no. At least you got that much from her! Sad.

Huy and Dayana are exceptional. Their customer service is consistently warm, attentive, and…read moregenuinely kind. The store is spotless, well‑organized, and welcoming. They offer a wide range of services, including mailboxes, shipping, water refills, Live Scan, U‑Haul rentals, and more. If you value trust and reliability, this is the place to bring your business. I came in for a Live Scan and received fast, friendly, and professional service. I truly appreciate the dedication of these small family owned businesses like this one. Thank you, Huy and Dayana.

The service and customer service is amazing!! Diane was very…read morehelpful and sweet with the live scan process Will definitely recommend! Thank you!!

I am happy with the service provided from this location. If i lived closer I'd go more often for my…read morebusiness needs. Bryan help out for my printing, and speedy service. Check them out.

They're polite, but some charges are silly and need to be disclosed first before processing. I…read moreemailed a 3 page black and white document to print, then said I have to also pay a "computer fee" along with the high cost to print each page. When I asked about it, there was zero explanation because really everyone knows that's nonsense and how can anyone explain silliness. At the very least, they need to disclose the extra made-up charges and fees that aren't assumed by the customer. That's a real good way to break trust. I will never do business there again. I don't like charges that take advantage of people no matter how big or small. It's too bad.

Dhanushka, the manager is so nice and helpful. He looks out for his customers and calls them by…read moretheir name. He's very friendly.

My husband and I came to get our permission slips notarized so that our children can travel…read moreoverseas with their grandparents. We didn't have to wait at all and the employee was incredibly kind and helpful. We came in with basic forms and he went above and beyond in providing the actual notary jargon that we could attach to our general form just in case our kids/grandparents ran into any issues while traveling. You can tell that he was experienced and knowledgeable about the forms we were asking to have notarized. We would definitely come back again for any future mailing/notary we need completed!

Excellent service. Quick and efficient. Nice clean organized shop. I had to do the live Scan and…read morethey were very fast and knowledgeable. They charge $30 rolling fees and it was 25 for the government $55 total. a lot less than I expected thank you very much

Best live scanning in OC! The staff were professional and efficient with their time. My shallow…read moreprints are challenging to get and she didn't stop trying until she got them. The rolling fee is $25 plus the DOJ and/or FBI fees. I was in and out in 5 minutes. They are training another person to live scan so I can assume the nonexistent wait time will remain nonexistent.

Great experience getting a Livescan. Highly recommend this location. Service was top notch! Super…read moreeasy, no wait when I went midday, took less than 10 min and that included paying. Low service cost. Plus, I was able to pay with a credit card.

We shipped a computer and display. They looked up the best price and gave us a great deal. Thank…read moreyou! You made our kid's Christmas.

The service was great and the photo quality was also amazing. I would come here again to take…read moreanother passport photo.

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)