My last review was five stars, for a different ups store location. And this is the difficulty with franchises, individual owners make a big difference. Set up a return on Amazon for multiple items. It says clearly I don't need to repackage. But I get to the store and the person there tells me they can't take it unless it's all on one box. So I ask if I can buy a box. He says "sure. $40." For a cardboard box. Cardboard box. Not shipping. A box. Guess where I will never ever go again. Oh, and for the franchise owner, if you see this, my last UPS shipment that earned that store five stars was for $2500. Something I do from time to time but won't ever be at your location. read more

David and Jose were so thorough and helpful when I needed to ship a few items today. First, I couldn't find the shipping address on my phone, then I goofed up on the actual package being shipped. They were patient and kind, in addition to efficient. I was the most ill-prepared customer, but they treated me with compassion. They even helped me re-pack a fragile item. Thank you, both. read more

Very friendly, knowledgeable and efficient staff. I keep going back here to mail my packages and for notary service.

I came here for various Amazon returns and the staff there is very helpful and friendly

Friendly and great staff that promptly greeted me once I entered the door. I needed to ship a gift to my sister and needed to inquire about options, owner did give very reasonable price for shipping via store rate. Will go use their services again. read more

David is very welcoming. Every time I come in if he sees me, he greets me with a friendly welcome and his service is excellent. The staff overall gives great service too. I highly recommend this UPS store in Alhambra. read more

Friendly, professional, and great customer service. They helped me return packages that I needed some troubleshooting on. Very reasonable prices. I would definitely go back. read more

David and his team were incredibly helpful and informative. I appreciated his transparency about saving money on certain services they provide. Thank you! read more

Notary is not reliable and wasn't there. UPS should have franchises commit to a notary always being there. Place is good for a quick Amazon return but that's about it read more

These a**holes just hang up the phone on you before you can even finish asking your questions. Incredible lol. This store is also dirty every time I've been in there. Packages all over the place, dirty carpet. read more

The difference is night and day compared to the Garvey Monterey Park UPS store (with 1.5 stars). The service is great here and I would drive out of my way to come here again! I made an order to print online and went to the store to pick it up. I saw my receipt and didn't realize the pick up time wasn't until the evening. The service agent was very accommodating and I only waited a short time before my copy was printed. While I waited, the agent asked everyone in the store whether they needed help. This is very different from the other UPS store in the area. read more

I don't understand why this store has 3 stars. Every time I have come here I have always had a great experience. I will continue to come here and definitely recommend this store. Great service and everyone is friendly. read more

Princess , you are the best, doing above and beyond assisting your clients. I was there today,05/31/2022 , shipping my return Amazon shopping stuff. Her advice save me about $50 shipping charge. Thank you read more

Good air conditioning. This is key. Great service every time I come here. Easy to do quick drop offs. read more

The guy is rude. And printing charged extra$2 by using computer. Crazy and the stuff will not inform you this extra cost and even tell u how to print. read more

I didn't expect much walking in. All I wanted was to drop off my amazon return package with a printing slip. I was immediately politely greeted by a staff with a bright smile and a warm welcome. It was my first time at this location and know what to expect. The staff made it it very simple. I was out the door in less than a minute. Parking was easy since it was located right on main street. There is also a parking structure in the back. But I highly recommend parking in the front if you have a heavy package. Thank you UPS for making my first time experience pleasant. I plan to come back again for all of my UPS needs. read more

First time at this UPS store and I have to share that they absolutely have the best customer service! Dave was so professional and efficient. I needed 7 very important documents to be scanned and emailed separately. He did the job with no issues and fast! I am so happily impressed. Keep up the great work Dave! You are awesome! read more

They charge you to pick up a package. I rented a camera through a web-rental company and was surprised this store charged me an extra $5 ON TOP of the $25 shipping charge, just for them to grab my package off their shelf after it was there for 24 hours. This is against The UPS Store franchise bylaws as well as UPS policy which allows for in-store pickup for as long as 7 days. It's pretty scummy that this place thinks they can tag on charges as they see fit. I'll be avoiding this location from now on and I suggest you do the same. read more

The UPS Store - Unlike every other UPS Store or UPS location. These guys will charge you to pickup packages that have already been paid for. - Shipping Centers Near Me - Alhambra, California

The lady forced me to change box when she saw your shipping box was used . Her reason was the ups driver would refuse to deliver this box. When I stepped out , I asked the ups driver . He said nothing wrong my box. When I change a new box at home and back to ship again, the guy said they won't accept COD service. It is the first time I met such a ridiculous thing and I back home to create a shipping label and the ups driver.come to my office to pick up . read more

This is my absolute favorite UPS Store! The store is always clean, everyone is an an absolute professional and friendly too! I didn't even know I had a favorite store until I went to 2 different UPS Stores. My experience with the service and associates at the other stores, made me realize just how awesome the Alhambra store is. Once you've had excellent service it's difficult to go anywhere else. Thank you for all you do Alhambra UPS Store! read more

Every time I've come into this store, it was to drop off a package that already had a label generated for it. I've come into this store a good amount of times and each time, there was never too long of a line and I was helped really quickly. They just took my package, weighed and scanned it, and I was off on my merry way. The whole interaction would take less than 2 mins. I never used any of their other services. Just a note. Parking is in the attached structure behind the store. What left a bad taste in my mouth was the one time I was not able to print my label at home, I read that they charged $2 for the first 10 mins of "computer time." I looked through pictures on yelp and saw they have one of those large printers similar to what Kinko's has. My recollection of Kinko's is that you can plug in your USB and the printer will directly print from it. I thought this would help me avoid using the computer so I did exactly that. I loaded my label on a USB stick. Lo and behold, I get to UPS explaining to the employee I have my label on my USB stick only to have him redirect me to the computer to plug in my USB with...you guessed it...the $2 charge for "computer time" AND an additional cost for the print. I personally think this is a huge rip off considering I would be on the computer for less than a minute and a B&W print should cost no more than 40 cents. Skimming through other reviews of UPS, it seems to me that when it comes to any UPS services, they will nickel and dime you for everything. So unless you only have a pre-paid labeled package to drop off, I don't recommend using any of their services. read more

I always have a great experience here. Everyone is patient and is working hard. Not sure why all the neg reviews here, I always have a pleasant experience. Its a UPS store - they are working hard as essential workers in and out of the stores. The young African American gentleman is a very detailed and offers excellent customer service! Everyone else is good too! read more

The best place (they're super fast & friendly!). I normally come here to drop off my packages from Amazon for returns. Highly satisfied!! Thank you, UPS!! read more

The UPS Store - Shipping Centers Near Me - Alhambra, California

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This is the worst UPS store I have seen. After the lady scanned the shipping label multiply times and got the green light (accepted), she still wanted me go back, call the company to get a new label. She said I have to pay $11+ for another label if I don't. When I went to the other UPS Store, the gentleman scanned the same shipping label and print out another one for me right away with no charge. The time was 4/13/2021, around 3 pm. read more

Word place to go to i send a package one day they charge over 100 and she didn't get package and they never gave us money back or package they are liars read more

Some people may think my review is fairly generous for a UPS store, but I had a great experience here. I am absolutely not a fan of the UPS prices. (It costs over 50 bucks to buy a premade box and to ship an 8lb item with tracking.) These are preset prices from UPS headquarters so I guess there's not much to say about that. However, the guy at the front desk was extremely helpful. He gave me the rundown of all the prices and even suggested the cheaper option to me. For someone working on a Saturday afternoon, he was very enthusiastic about his job. Cheers to a good attitude! This might just be my go-to UPS store from now on. read more

Gougers. Seller redirected a package to this location and paid the redirect fee. When I picked it up, they charged me an additional $5 before releasing the package. Why should I, the buyer, have to pay for something I had no idea was going to be charged me and to which I never agreed? Would give zero stars if I could. read more

Thank you John at the UPS store on Main Street! I went in for a package drop-off and print job. He made the process fast and easy. I would recommend this UPS store to my family and friends. read more

Orlando is amazing! He went above and beyond to help make my experience easy and enjoyable. Thank you again Orlando!

Fast, competent service! I had to return a package and they made it painless. I'll be back for sure.

The ups sucks and is terrible. They over charge and the manager was rude. Lost my package and claims they don't have a record. Go somewhere else than this terrible place. read more

Brotha at the front desk helped me save tons with excellent customer service. You know who you be

Figured I'd start using ups in addition to USPS for my part time business. I tried out the printing for labels and delivery. Delivery has been fine so far but printing's a mess. Jobs were never done by pickup time, and this last one they never let people know that the printers and everything was down. Not sure if this is on corporate or the store itself but either way I'm just gonna switch to Saigon printing around the corner from now on read more

Stay away. You've been warned. I came in here a couple of weeks ago to return a prepackaged UPS box. The owner charged me a $1, not sure why and refused to give me a receipt for the amount I paid for sending a prepackaged-prepaid box. He did give me receipt with the UPS barcode as proof as I sent the package back to Amazon. Guess what? THEY NEVER SENT IT BACK TO AMAZON. Amazon is now charging me for the item because they never received it. In the 10+ years I've been an Amazon Prime member, I've never had an issue with a return until I walked into this place because all other places are closed due to COVID. read more

Ok I think I got the same angry Asian guy, I came in stood in a short line, he said come over, no, Hello! I asked for a flat rate box, he said we don't have them go to Post office, To myself I thought the reason I'm here is because it's closed. I asked again can you tell me the difference between flat rate. What is flat rate..what I was asking UPS PRICES COMPARED TO POST OFFICE, he just stared at me with an angry face. You lost a customer! I send alot of packages, if he would of been patient and helpful, no he was just angry, he needs a nap or vacation. I left the store waving my phone I said I was going to yelp his behavior and thanked him for great customer service. By the way I'm elderly woman with health issues, I was wearing a surgical mask due to said health conditions. Did that upset him? Does he have an issue with elderly people? read more

Great convenient spot. So lucky to have in my neighborhood. Superb customer service!!!

The bald short man at the store snapped at my two year old because my son touched a button. Horrible customer service and atmosphere. Who talks to a toddler like that ? Contacting manager read more

Made an appointment for online for a notary service at 3:30. The lady told me that she doesn't know why there are online appointment when they only take appointments over the phone. WHAT?! Thanks for nothing!! I was there at 3:05 and she said the notary left already. Therefore could not get my paperwork done. read more

Good for returns . However I came to fax items that was way too expensive for the quality of faxing. I've been waiting an HOUR and still not a successful fax was sent. read more

I can't say enough of How professional Steve is and how much of a help he's been even with the rush because of Christmas. Very professional