Sat here for over 20mins and watched the waiters take orders in the booths in front and behind us. Wife finally got up and asked for a waiter to take our order. Waitress was very nice, put the order for dinner and drinks in, 25 minutes later we had to ask for our drinks. We've been sitting at our table for almost an hour now and we still don't have our food. Very disappointed in the service today especially when they are not packed. Finally got our food over an hour later and we are beyond pissed. Overcooked to the point where the shrimp don't peel, the crab meat sticks, and the potato fell apart in our hands. We had to use the fork to scoop it up. The best part about this meal was the sausage. We will NEVER eat at this one again. I rather drive to Hampton. I would give it 0 stars but it wouldn't let me. F this place. read more

Great food! Grey Ambiance. Service was good in informing. Would definitely recommend! Had the steamed Shrimp. Cam out in a bag with a bucket to throw hulls in. Also came with a bib and gloves to keep you clean. read more

The Twisted Crab - Seafood Near Me - Chesapeake, Virginia

my server was Lachelle. She was pleasant, and came to my table as I was being seated. she answered my questions regarding menu items. I especially appreciated that she was well groomed and she spoke clearly and professionally. ( These things matter to me when I order food). read more

By far the worse service. Wen to this place Sunday night. It was empty. We were sat and the minute we sat down things started going down hill. Waitress knew nothing about the menu. Skip forward to 1 hour later, we still don't have our food. When we get our food, we ask for crackers for the crab legs and they tell us it is one per table?! Then she come back without them, we ask for them again and she says he manager is looking for them. There were 3 tables in the entire restaurant and you don't have crackers for crab legs?!? Just not worth it. There should be minimum wait when you have 2 other tables in the restaurant. And for a place that sells crabs, you'd think you'd have enough crackers not have to search for some when you have three tables in the entire restaurant. read more

I went there Thursday night, August 31--ordered my favorite Plum Wine (8.00) with my dine-in order and was brought the wine in a plastic cup A real no-no. I complained and they said because it was their Karaoke night, they did not have any more glasses?? Well, buy more glasses! Not going back here because instead of offering me the wine at a lower price (I didn't request it), they just gave me a lame excuse. Long wait for food as well read more

Worst seafood ever, everything tasted old and recooked, shrimp was soggy, service took forever, their too busy partying and dancing to serve food. PLEASE SAVE YOUR MONEY AND DON'T EAT AT THIS LOCATION!!!!!!! And the girls in there or fast as hell do not take your man here they will be all in his face like you're not even there. They are disrespectful and rude.... They didn't even offer to re-cook or food or offer to give us a refund..... read more

So last week we ordered some of the boil specials, clams, shrimp, lobster etc...In the past our food was prepared well and fresh, this time not at all. Most of our clams were and mussels remained closed after cooking indicating they were dead and not meant to eat. When you get a boil order you can expect one here and there but literally most of them were inedible. The sausage tasted funny a little off. After eating what we could we all became sick with a mild case of food poisoning . The bags were off, it felt like whoever the chef was they deliberately tried to get rid of old food by giving it to a take out customer. The sauce wasn't good either (garlic butter med). It seems like they may have a new chef that is not following proper procedure when it comes to food, they lost a consistent customer. read more

Totally unprofessional young people working here. The worker was sitting down looking at her phone. When I told her part of my order was missing, no apology was offered & I was told to take it up with Doordash. read more

Visited this restaurant yesterday 10/6/21 with friends. All I can say is HORRIBLE SERVICE. I know we are in a pandemic and the restaurant industry is suffering with staffing but that was not the case last night. Plenty of employees there last night but nobody was doing work. Lots of them were sitting down talking to each other. One girl behind the bar register on her phone. Other workers sitting around on their phone and our waitress was no where to be found after she took our drink orders. It was like she was hiding. Now the restaurant wasn't busy at all only 2 table ours and the booth beside us who said that the were waiting for their checks and it took OVER AN HOUR TO PAY! Because something was wrong on their checks. Completely UNACCEPTABLE! Finally placed order and seafood boils came out at a reasonable time. No complaints for the boils. The Fried Shrimp basket one of my friends ordered, took forever to come out. When she started eating, the shrimp were NOT PEELED! How can you eat fried shrimp with batter and the shell is still on the shrimp under the batter?!?! Again UNACCEPTABLE. Our waitress never checked on us not once. Like I said it felt like she was hiding. Ordered 2 more frozen Margaritas and never got them. Turns out the bartender made them and of course our waitress never picked them up so when we flagged somebody down they were melted so they had to make 2 more. When it was time to pay instead of splitting check we kept it all on one bill so we wouldn't have to wait a hour like the table beside us and went ahead and gave her the card immediately after she brought us the check because we didn't want her to go on vacation again in the back! Then when the restaurant closed all those employees who were just there not working had the nerve to come next door to Big Woodys to the bar where there is actually good service. NEVER EVER WILL I COME TO THIS TWISTED CRAB AGAIN VERY POOR SERVICE!!!! read more

We went to Twisted Crab in Fort Myers, Fl on a lark and were pleasantly surprised. Food was delicious and our server, Abdul, though new at the job, met the challenge with professionalism. We will be going back. read more

Started off rocky because the staff were too busy standing around and chatting and completely ignored my daughter and I,but when our server realized my daughter and I had been waiting awhile he more than made up for it. So thanks to our outstanding server (wish I could remember his name, but I went there about a month ago) we had an awesome experience in the end. read more

Great job Twisted Crab and Server Jayla! But read on people..... The Twisted Crab (Chesapeake Square) has a fantastic ambiance and decor. Love it! Our server Jayla was spot on. She was extremely attentive and professional without being overbearing and intrusive. She was the perfect amount of Server -- letting us know the specials, refilling our drinks without being asked, etc. Way to go Jayla! One small negative was the host who greeted us --- he seemed nice enough and we had no real issues with him, but he is probably better suited for other roles. He was quiet, mumbled words under his breath and barely made eye contact. You expect a host to be outgoing, welcoming and inviting. Nope! Maybe a little host training would help. The food was very good. I ordered wings and my date ordered oysters. Both were tasty and hot, and Jayla served them on time. Most of the wings (a mix of legs & wings) were meaty - the only negative is that about half of the legs were really small and scrawny while the other half were good sized. I wish all the legs were good sized. One note that seemed really odd is that we overheard that some customers did not tip their servers. When I inquired about it, I found out that it is commonplace at this restaurant that servers get totally stiffed with zero tip. Seriously ???!!!!! I know servers and restaurant owners that have been in the business for decades and very rarely get zero tip. Might happen once every two or three years. Seems at the Chesapeake Square Twisted Crab stiffing servers with no tip is an almost daily occurrence. I hope management can do something about all you dead-beat, ignorant customers ... because all I saw were servers bustin' it for their customers; as ours did for us. They deserve better! Overall, a great experience at The Twisted Crab. We'll be back! And we'll be tipping our server again -- like normal people do! read more

The restaurant and the food was awesome. The music was a little loud but the overall experience was good. Our server was Kia and she definitely did an awesome job. She was very attentive her customer service skills are to be commended. The food was prompt and well seasoned. We will be going back it was worth it! read more

a great time was had. our server was great Ms.shekia was amazing & shout to the COOKS

My girl Shebia made me a bomb long island ice tea...I will be back....Thanks

Terrible service took everyone's order but mine sat there for 15 mins with no drink or any server but they could serve the other 4 people eating in the restaurant after 20 mins I just got up and walked out and the dude at the front counter acts like he's on something read more

So many things hopefully I can remember them all. First off the hostess was seated on a waiting bench and didn't stand to greet us simple thing I would normally ignore. Then the waitress came with our order which two of the four were wrong. My wife asked for the butter and garlic on the side. Not on the side but at least the waitress realized that this was wrong, but it wasn't butter and garlic it was Cajun seasoning. The waitress then proceeded to argue that it was butter. Then there was my order which was split I asked for Cajun on the shrimp and butter on the scallops. Both had Cajun but again the waitress insisted that one was butter and one was Cajun. The only order completely right was my son's which actually came in butter. His clams were only the size of a quarter but at least they were in butter. Now this was my first time but there was clearly a difference in his butter and my wife and I's "butter". But no fear the ticket had the right order so they could not be wrong. This again was my first visit but my last. Save yourself the time and money and just go to Kroger and enjoy dinner at home. read more

After a long day at work, I went to grab some food and drinks to wine down and I must say Sheika's signature Malibu mixed drink was exactly what I needed! 10/10 would definitely recommend! read more

The customer service for this establishment sucks. Even though the Chesapeake Square location is closer, I will go ahead and take the drive to Greenbrier! read more

if you are even thinking of trying it, DO IT! my got the t3 special, twisted sauce mild. my husband got the t5 special garlic sauce and mild as well 10/10. it was SOOOO GOOODDD!!! the service was SO GOOD!!!! we ordered over the phone and within 20 minutes it was ready and it was fresh! the portions are soooo worth it honestly! i can honestly say this is some of the best seafood i've tried so far!! so if you are looking for a place with lots and GOOD food! GO!!!! read more

DO NOT GO HERE!! DO NOT! I repeat. DO NOT GO HERE! I've been to this location 3 times and every-time has been a horrible experience. I only go here when I don't feel like going to shaking crab in Virginia Beach because the drive is just too far from Portsmouth. Let's see. The staff, horrible. The management, even worse. One manager didn't want to assist with correcting their mistake because they were about to close and didn't want to spend the time fixing the issue. We ordered to go and it took an hour to get our food and when we asked why it's taking so long the cook came out and said he already made the order. The people at the front desk informed him that he didn't and he got an attitude because he had to make our order that was placed and paid for an hour ago. When we received the order the shrimp were old and mushy. The potatoes were over cooked and it was a waste of our money. Then the cook got our order incorrect and left and the management pretty much said it was nothing they could do. No refund. No compensation. No nothing! I always try a place at least twice before I just completely say no but I have this establishment 3 opportunities to get it right and they have failed every-time. With this place being in the mall you would think it would be packed but no it isn't. They are horrible and we got sick off the last order of seafood. STAY AWAY FROM THIS PLACE!! No stars if I could. Just make the drive to Shaking Crab in VA beach. You won't be disappointed! read more

I was disappointed with this place I went last Sunday and when I went my husband noticed that it was a rat running around. You heard screaming coming from out the kitchen all of the waitress was running because of it. The bartender was great but to be honest I will be making a call to health department because this is unacceptable. The bartender stated that it worst the day before read more