We arrived at 5:30 PM and unfortunately the service got off to a rough start. By 5:45 PM, we still hadn't seen a waiter or waitress. When we asked an employee walking by how long it would be before we could order, she asked who our server was. After we explained that no one had come to our table yet, she simply walked away without helping. Our waitress finally appeared around 5:50 PM, but before speaking to us, she served a table that had arrived about 10 minutes after we did. We weren't the only ones waiting either--the table seated before us was also still waiting to be served. Once we were finally able to place our order, the food came out quickly. We ordered 1 lb. of shrimp and 1 lb. of crab legs in garlic butter with mild spice. The food was flavorful, and there was more than enough for two people. I'd give the food an 8/10. The service, however, was disappointing. Our server was friendly when she interacted with us, but she was very slow and never checked on us during the meal. Overall, I'd rate the service a 3/10. Food: 8/10 Service: 3/10 Great seafood, but the lack of attention and long wait to even place an order made for a frustrating experience. read more

They're always closing early, it honestly pissed me off. I really wanted seafood boil, and it's not the first time they pull this shit read more

The Twisted Crab - Seafood Near Me - Norfolk, Virginia

Walking into The Twisted Crab feels like stepping into a place where the ocean said, "You know what? Let's party." Buckets everywhere, bibs flying, and crab legs stacked like they're competing in a bodybuilding competition. I ordered a seafood bag that arrived looking like a surprise party thrown by Poseidon himself--steamy, spicy, and slightly threatening. When I opened it, a potato shot out like it was escaping captivity. Respect. The crab legs were fantastic. I cracked one open and felt like a triumphant Viking claiming victory over shellfish. The seasoning? Bold enough to make my lips tingle and my ancestors question my choices--but in a good way. The server checked on me just often enough to make sure I wasn't being strangled by a renegade shrimp, which I appreciated. They even gave me extra napkins without me asking, which is the seafood equivalent of true love. My only complaint--and why it's not five stars--is that by the end, I smelled exactly like the inside of the bag I ordered from. My car still thinks I'm transporting a small aquarium. But listen: if you want delicious seafood, a little chaos, and the chance to feel like a crustacean-conquering legend, The Twisted Crab is the spot. Four stars. Would absolutely return--with Febreze. read more

The service was horrible! After sitting for 15 minutes We we're asked what we wanted to drink bu this time we ordered our food because it's was getting close to us going to see The Lion King. I told the girl that I wanted to order a drink when my meal came out. Happy Hour ends at 7. We were seated way before 7. It's 7 and she comes to the table. I told her she needed to honor my drink order under the happy order price. O did I mention we had no napkins or utensils. We asked a waitress that was walking by she told us give her a minute. She never came back neither did our original waitress. We clearly saw our waitress make my double shot of Dus"se. She brings it to the table as we're ready to leave. No mam send it back. So instead of us paying our bill at the table she sends my husband to a register in the back of the restaurant...WhY? My husband overheard her tell another employee that the bartender made her drink late. Have a meeting. Your staff needs to be attentive and be treated how they would want to be treated. They represent Twisted Crab and your whole staff failed! read more

Didn't even get to the food. Came in the front door, was not even greeted, even after I said hello to the host. Once he did finally speak he asked "how many", never spoke another word. A waiter walked us to the table where we sat unacknowledged for just under 10 mins, and we finally got up and left the restaurant. Cleanliness appeared mediocre at best but staff was just rude and uninterested in our party of 5. Would not return to this establishment. read more

This restaurant has a covered parking garage attached if that matters to you. The music was a whole vibe. Straight throwback R&B filled the restaurant. Noise level was at a minimum. Everyone was truly just vibing. Establishment was clean overall! Sanai was our server and babygirl was on point. She welcomed us as soon as we were seated by the Hostess! Sanai took our drink and food orders right away. We waited maybe fifteen minutes at most and received fresh food just like that. I mean it was piping hot. Crabs slid right out the shell with no hassle. Whoever cooking in that kitchen knows exactly what they're doing. My man and I enjoyed our experience and most def will eat here again. They gave enough food and we most definitely left with to-go bags! read more

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Service levels matter! Lauren is AMAZING! From start to finish she was on it and it was greatly appreciated. I'm in Norfolk for a week and have had less that stellar dining experiences. This place had soild happy hour deals and who doesn't love seafood. The prices were reasonable for your standard seafood boil. We opted to add broccoli (highly recommend) and egg. The sauce was a little on the salty side so if you're worried about that ask them to go lite. Overall the food was solid, prices fair, and worth the trip for the service. You can tell Lauren is a seasoned professional, engaging but not overbearing, proactive in tending to her customers, and great energy. If I come back to town, I'd visit again. read more

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Amazing! Food was amazing, price was great. Not very fancy but comfortable. Will return for my crab cravings.

HI, I just want to say that Maurice Palmer is excellent employee! I truly appreciate him and all of his great customer service and attention to detail. I believe he is a great asset to your establishment. Monique W. read more

This is by far one of my favorite spots to go when I'm in a rush. The service and the food is pretty decent. The wait time is always minimal and the drinks will definitely get you there. read more

The Twisted Crab - Seafood Near Me - Norfolk, Virginia

Always great customer service and great cool atmosphere- nice spot to come for an easy lunch. read more

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GO FOR HAPPY HOUR AND YOU WOMT REGRET IT!! First off I've had this place before and it was very good but things changed when I came here for happy hour lol. Talk about getting more bang for your buck. The food was chef's kiss. The flavors they have here are spot on. Not over salted like some places and not bland like other places. Me and my friend ordered off of the happy hour menu and we did the Mix Match Two. Your able to mix and match two types of seafood for $13.99. I ordered shrimp (head off) and class. Both were really good. However the only thing is with the clams you might not get as much meat. Next time I'm gonna get the mussels. I also ordered the Cajun calamari and it wasn't to bad. That could've been a butch crisper but that's pretty much it. The service isn't bad. The food took about 15 minutes to come out. My one takeaway is the waitress I had was new so she didn't really knock the menu that well and couldn't answer all of our questions. I wouldn't definitely come back here. read more

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The food was good, but the ambience felt awkward. There were a great many signs printed and posted on the walls announcing various reasons no refunds would be given. It felt like management resented their customers and was trying to preempt any request for accountability. It honestly just gave the impression that people are unhappy with their orders so often the business can't financially manage it, which made me question whether I really wanted to eat there. read more

Dahnya was a wonderful server. The food was great and drinks were awesome. We ordered the fishbowl. read more

The Twisted Crab - Dahnya was a wonderful server, we had a great time. The food was great and we enjoyed the drinks as well. We will be back. Too fun ^_^ - Seafood Near Me - Norfolk, Virginia

I've been here 2/3 times and really enjoy the shrimp. I recently had the hot wings that were good. The service is hit or miss but that doesn't stop me. I am a coffee drinker and told that it wasn't served. read more

The Twisted Crab - 1/2 Shrimp W. No Head 1/2 lb 6 wing appetizer - Seafood Near Me - Norfolk, Virginia

Normally everything is great but the server we had this time with the dark brown locs with red tips was a really bad server and had a bad attitude. The food was amazing but by the time we had gotten the crackers for the crab the crab was cold. I asked for them and fifteen minutes later we still didn't have them and I asked someone else's. And when she came back she only had one cracker and pick and that we had to share the one we got. She never checked on us once. And when we asked for the check it took 45 minutes to get the check and pay and another ten maybe to get my change back. read more

Food was great, Service was fine. We went a little later so the ambiance was just 'ok'. However we'll will definitely be back!

I recently visited the location in PTC during happy hour with a group of 8 ladies to celebrate my best friend's birthday. The food, the drinks and the service were all superb. Q is the best server. I got the 1 lb heads off shrimp boil-in-bag and the Cajun calamari. We will all be back again. read more

The Twisted Crab - Updated happy hour menu and hours - Seafood Near Me - Norfolk, Virginia

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All of these locations in the area are so poorly ran. Cold food, bad service, no refills, you're always going to get something disappointing no matter what location. Walked into this on a Sunday at 8p and was told "we're not seating anyone else" although half the place was empty. Such a joke read more

Whew, you talk about some belly busting good eating. This place will get you right. I haven't been on a huge alcohol kick lately, so I kept to the Arnold Palmer (for those unfamiliar, it's just sweet tea and lemonade). The waiter was mio mas (so so) didn't seem enthusiastic or friendly but he got the job done. Wasn't sure which one to get, but my eyes were clearly bigger than my stomach. When I finished eating I could do the Rappers Rick Ross "Uhhhhh" I was so full,lol. I wished they had crab crackers feel like there was wasted meat in the shell. read more

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The place was nearly empty at dinner time. Staff had the stereo blasting rap music. Food portions were ridiculously small for the prices. And the food itself was simple and underwhelming. Crab cakes, fried shrimp, oyster basket and eggs were all subpar. Service was also inattentive. Save your time and money. read more

T was the BOMB. Best waitress I've ever had. Norfolk Finest, go check it out. Right on Monticello Ave. downtown Norfolk.

Blasting explicit rap music and playing a gory fish movie on the television. Four tables and 2 people at the bar, yet service was extremely slow and inattentive. Should have gone to Buffalo Wild Wings... will not be back. Suggest management focuses on improving the customer experience. read more

This establishment won't last long. The seafood quality is extremely low. The best advice I can offer is: avoid disappointing yourself, and go elsewhere read more

The Twisted Crab - Seafood Near Me - Norfolk, Virginia

Was visiting Norfolk from out of town, my wife and I came here for dinner, which proved to be a great mistake! The meal was good , and service was good. I however, became very ill within a few hours of leaving. read more

My service was horrible, as it was one waitress and she got annoyed because my check came and I still waiting on food so I ask to remove it she walks away tossed the food carrier in a open booth brought the food I did not want it at this point, and the manager was to busy on a not even to say hold on for a moment. read more

I had a HORRIBLE experience here. The food wasn't the worst. However the service was the worst I have ever had. I had to wait 10 minutes as a table of ONE to be sat in an almost empty restaurant because no one was upfront to help. Another 30 for a drink or to even be spoken to because she was busy chatting it up with other workers. (I almost walked out) Then I was brought the wrong drink (I dealt with it because of how long I had to wait in the first place) then once I finally got my food. I wasn't brought any silverware or crackers, etc. so I asked for them and a sauce... another 10 minutes later I received my silverware after my food had started getting cold... but still no sauce OR crackers. I dealt with it and had bloody fingers from prying the crab open myself...) once I had finished eating I waiting for over AN HOUR to pay and leave.. while I'm waiting I look through the window and I see my waitress walking out of the Buffalo Wild Wings. I had to ask several other waitresses for help. The food was decent but I would never come back here again. The only reason I'm giving one star is the food. Keep in mind, I was fuming inside but I was very kind to everyone in that restaurant including my waitress. read more

I had a experience that started out slow but ended with a blessing, My family and I were sat but sadly forgotten and on Mothers day, but. The food is so good the wait is worth it. We got super lucky to get served by Junlene she is the sweetest and kindest server I ever met, she was always checking on us and making sure our food and service was great. I also would like to Thank the kind gentleman who anonymously and generously paid for our meal on Mothers day you true love blessed us and the other family you paid for. read more

Ok . First I want to start off with! WARNING PLEASE GO TO THEIR WEBSITE AND READ THEIR POLICIES FOR REFUND! Now let me get into the story My friend and I wanted some seafood so we were downtown and decided on this restaurant. Now we put our order in online! Their website now . Went in too check on the order they said that they were working on it. Waited and hour and still when we went to get it they said they don't have it and to ask for a refund knowing that they don't provide them! read more

Came out for date night, they took forever To seat us...once they did they never came to take our order the servers kept walking by like we were not there mind you it say they close at 11pm I assumed that they start taking last orders till 11pm. They were clean and putting chairs up by 1036pm. We decided to get up and leave. HORRIBLE SERVICE read more

in my opinion, the sauce is too salty. Drink plenty of water cause your blood pressure will be high.

We had the shrimp no head and snow crab gloves on experience. We did it Cajun medium which was perfect for Ysabel. I had some hot sauce on the side to kick it up a notch. The food was fun to eat and delicious. Our server was attentive and very pleasant. All around, a great experience! read more

so twisted crab is the best i always get my food from there nd it's the bomb , also service is good when I orde my food it's very fast bc they are very patient read more

AMY!!! The manager. FANTASTIC!! Definitely patronize this establishment, now located on DT Norfolk. Given the price points have increased for seafood everywhere, their prices have been consistent. Great food. Great Customer Service. Great everything. read more

The food here is amazing!!! I visited on a work trip and it was so so delicious, if I'm ever in Norfolk I'm definitely coming here again! The service was fast, and the staff were super friendly when I came to pick up my food (thanks Zeffia)!! However, the thing that makes this place amazing is the care and thoughtfulness of the staff! I needed an extra copy of my receipt from when I visited on my trip, and the staff at the Twisted Crab were so accommodating and helpful. The general manager Deshea Nathan was amazing, she took the time to listen to what I needed and just really went the extra mile to help me through every step of the process. I successfully received my copy of the receipt and can absolutely say that I will visit the Twisted Crab again the next time I'm in Norfolk!! read more

Amazing fast service, had our food and bucket within 10 minutes of being seated. Waitress came around and checked on us a lot. Very impressed, will be back. read more

Horrible. The server was nice but the food literally made me ill. Most of the mussels and clams were dead, thus inedible. Expensive food that was not worth the effort. Never again. read more

I went for lunch. I was with a large group of seafood lovers and most went with different seafood boils. There were not many people there . The service was good. This was my first time and I should have followed the majority, however I had the oyster basket. I did enjoy it, but this restaurant is known for the boils. read more

Food was not up to par. Could have been more seafood. I feel like for the price they over compensated for the flavor and quantity....like how was ONE CLUSTER for $50. Goodbye. read more

Our waitress was on point and the service was fast. I have never had seafood this style but it was delicious. I will be going back.