This is one of my favorite places to go for shipping needs--both for my business and personal…read moreitems, including Happy Returns. Richard at Postal Annex is absolutely amazing: kind, patient, and always incredibly helpful. The store is clean, organized, and well run, and there's never a long wait. I truly appreciate how professionally this location is managed. I won't go anywhere else for my shipping needs! 10 Stars for Richard's customer service - something becoming nonexistent in other businesses!

Exceptional place will be back soon due to night quality service. They was able to assist me on my…read moreservice requested very efficientl.

This place is super convenient and very fast. The owners are usually there and they take extra…read morespecial care of their customers. Plenty of parking and some good food in the center as well! Highly recommend.!

I try to imagine what the WORST service is that I got in my life, and this is pretty close. I…read morethought I was going to a U Haul facility but it was just a dinky little Postal Annex run by a rude, obnoxious, unprofessional loon! The SHREW who owns this franchise doesn't know the meaning of customer service. I needed a couple of dollies to move my daughter out of her dorm and she was vague about what is available and what is not on the phone. Then there was a long and arduous process to rent just two dollies, for a total of $17! You have to list two emergency contacts. I was surprised by this since I didn't even have to do that for buying my house, and I was in a hurry, so when I asked this shrew why, she started screaming at me and threatened to not rent to me and said I was "giving her attitude" since I got there. I had been waiting in line and said nothing until she called me to the counter. And then all I did was ask a simple question and that made her blow up - very unstable. Apparently, that was a bad attitude - asking a question. Can you imagine someone saying that to a customer???!! I would have left but I was desperate and running short on time and this idiot was my only hope at the moment. STAY away! She's really disturbed and has a bad temper if you don't fall to her feet. Plus there is a long wait since she's the only one "working," if she's not having a temper tantrum. There's a ton of other places to rent moving equipment. Look them up! After I initially posted this review this loon also started stalking me by using my personal customer information in her system and Googling me & my LinkedIn profile. That should be illegal. SCARY! Beware! I factually stated what happened. I'll be setting my alarms on high alert in case this whackjob comes after me or commits credit card fraud with my information.

I've had to go here for a number of things, and all but once, the reps went above and beyond in…read moretheir help and/or attitude. (The one "bad" time, the rep just wasn't AS helpful as I know they can be, but maybe he was having a day.) The line can be long, but that's based on time of day and how much help someone needs. Since I'm not a tech guy, and I truly need their help when things are out of the ordinary, I can't blame them if others need help, too. But while waiting in line, I also hear bits of the other interactions, and it seems to me that most people have a great experience as well.

UPS on Regents Road in San Diego gives excellent service, for shipping, returns, and packing…read more Derrick is extremely helpful.

I have been a customer here for 25 years. I rely on them daily. I have a postal box for my…read morebusiness and I can go there and grab my packages, do my dry cleaning, shop at ralphs and go to the bank at the same time! It's super convenient. The people there are very nice and helpful. Often I bring in packages to send out and I have no clue how to send them properly and they package it all up, offer me choices on pricing and show me what my other options are like certifying the packages. Sometimes I am forced to use other postal annex stores because I need something like in South Bay, and you can't compare the people there. For example, I needed 5 of the Y11 keys and they said they didn't know what that key is. However, it's the most popular key in the world! I brought the keys in for them to cut because I had some on me. All they did was cut blank keys. They charged me $5 per key as if they were supplying the keys, and then they charged me sales tax, which is illegal to tax me on labor only! The La Jolla location is best! They are friendly and always there to answer your questions and help you!

I've been coming here for several years for postal, dry cleaning, and tailoring. I've always had…read moreprofessional, friendly, and efficient service, and the tailoring and cleaning outcomes have been good.

Very fast real estate license fingerprinting and friendly knowledgeable staff made my experience 5…read morestar

The employee who helped me was super friendly - and he came out to help me when the owner was deep…read morein conversation with the customers ahead of me and I was waiting for a while. I wouldn't necessarily recommend getting passport photos here, though - they're more expensive than FedEx and AAA & mine didn't come out so great (they seemed ok on the screen but when I got home we decided they looked like a mugshot, overexposed and with my face distorted - I went elsewhere the next day and they looked much more natural). Parking is easy enough if you want to mail something and the post office is closed.

I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have…read moreKaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure!

Service need: Needed to return some Amazon packages…read more Location: There are plenty of parking in the parking lot. This UPS store is a tiny store located next to a liquor shop, Aldi's and a haircut place. Ambiance: The store has pretty helpful employees, usually about 2 people working. There is an easy self-return kiosk to manage Amazon returns. Quick, easy and fast returns!

I rented a van over the weekend and they gave me the wrong key. What a waste of an hour.read more

I had the worst customer experience here of my life today. I never write reviews but felt that it…read morewas warranted here. My recommendation is if you have Fedex returns don't go here. I am used to the UPS store where they are so nice and friendly and tape the box up and send you on your way. The complete opposite here. I walked in the store with my returns and there was no one else in the store. Empty. No greeting or anything. When I walked to the counter I could already tell the man was annoyed by his body language. He didn't even say "how can I help you?" Mind you, the store is empty. I said "Hi I need to return some packages." He looked super annoyed and said do you expect me to tape this for you? He said I will do it this one time. I said, "Oh I don't know that you don't do that here - I can take it somewhere else. He started SCREAMING at me ... SCREAMING ...."What do expect me to work for free? To waste my time and money taping your boxes?" I was like umm no I said I would take them somewhere else - you are saying that - not me - I said no thank you - I can tell you are really annoyed I will gladly take them somewhere else. It was shocking actually - the screaming. And I took my boxes somewhere else. I went straight to the FedEx on Del Mar Heights and had the opposite experience - they were so lovely and helpful - taped them with a smile and gave me my receipt. I told him my experience and he told me it's because the postal annex is a third party - but he was surprised because he said they get a stipend from FedEx for taking their packages. Maybe he was having a bad day - but his customers don't deserve the brunt of his anger. My advice if you have FedEx drop offs go to Del Mar Heights

Terminating service will make you jump through more flaming hoops than the Ringling Bros…read more I followed their policy, notified them with the required 30 day email notice of termination email, I even emailed them after the date of termination to remind them not to charge my account and they still charged me even after the date of termination. I wouldn't have left a review but upon emailing and calling to have that charge sorted out, I was not able to reach a manager nor did I have a manager reach back out to me. I had to call my banks fraud department and file a claim. To further back my 1 star review, they gathered my information incorrectly when I gave them my ID to set up the account, they invoiced me for a month that I had paid last year, they didn't follow through with documenting the calls and visit regarding termination of my account. Last but not least they put Ms. instead of Mr. in addressing me after I asked to correct my information... Look I get that maybe by mistake... but I'm from the 90's and honestly it feels like I've been trolled this whole time. Regarding the security deposit process they will send a check to the provided mailing address on hand, within "approximately" 21 days of the account closure. Sucks because I don't live there anymore but I also don't trust IO with any information at this point. All in all, from my experience with Intelligent Office IO Looks great on the surface, but the services are over priced in my opinion. $102 a month for a small mailbox just big enough to fit legal sized documents. Combined that with mistakes made by the staff. I would say that the staff and operating procedures they use regarding data entry and billing are inefficient and unprofessional. I wouldn't say these falls under the legal definition of predatory business practice, but somewhere along the line they definitely violate the part of California 2025 Automatic renewal law that requires businesses to make cancellations just as easy as signing up. That means if you signed up online, you should be able to cancel online, too. If you signed up in person, you should be able to cancel in person too and companies must process your request promptly. https://leginfo.legislature.ca.gov/faces/billCompareClient.xhtml?bill_id=201720180SB313 I don't have time to get into researching the exact violations but I'm sure that in my experience there was a violation of the California Automatic Renewal Law / California SB 313 or unlawful negative option billing. These prohibited practices involve lack of affirmative consent and difficult cancellation methods for subscriptions as mentioned above in my review. Like I said I wouldn't have even left a review if they just called or emailed me back... 1 out of 5 stars, mainly for unprofessionalism and mistakes made by staff that shouldn't have been made, and for charging me after my termination date which I kind of expected considering the experience leading up to... I just expected a call back or solution, and that's not an unreasonable expectation from a business at all.

We signed a one month contract with Intelligent Office, and have really enjoyed our time here…read more The staff and management are very friendly and always open to meet the client needs. The space is great, and there are different types of offices depending on what you are looking for. What I liked about it is the flexibility. You can rent an office for a short period of time, and the contract is executed very fast. It's probably the best option on the market right now if you are looking for a short term office. There are some longer term tenants too, as it's a nice place to go to work every morning. We had an excellent experience, highly recommended!

The girls here have always been super helpful and knowledgeable. You'd think after how much we…read moreship, we would know what we are supposed to do buuuuuut nope. Thank you for your patience! This location offers a gift shop, mail boxes, packaging supplies, and a great staff! It's a smaller location but honestly, I can't say enough about the girls who have helped me, they really are the best!

I needed a passport shot & this was the closest place. The…read morelady took about 12 shots & none were good. She didn't know how to use the lamp, it kept turning off. It was a little tiny camera & that flash didn't work right. She went to answer the phone & I said I'm going someplace else. She called after me, no no no ,come back. I went down the street & got a great shot first time. They had a professional setup, Nikon DSLR, lamps & umbrellas.

I was in need of passport pictures. Fortunately, I only needed digital photos. They told me that…read moretheir machine was obsolete. So if you only need digital pictures, here you can get them.

i went today to print something and asked the lady working at the front very nicely for help. she…read morewas so annoyed by this and scoffed and me and didn't even help. she made me feel very dumb for not knowing how to do it, instead of just telling me how. i'm a very young girl and i walked out in tears.