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    The Source

    1.0 (1 review)
    Open 10:00 am - 9:00 pm

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    1 year ago

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    Apple Upper Canada Mall

    Apple Upper Canada Mall

    2.6(20 reviews)
    0.1 km
    $$$

    If you have a choice between pulling all your teeth out with dull pliers, or getting any kind of…read moreservice at this Apple store, I highly suggest the former option. Every time I've come to this apple store, I've received horrible service and condescending employees. To be fair, the women here I've dealt with have been pretty helpful and friendly. The men however, are a complete nightmare. Our tech company (one of the largest consulting agencies in the world - yes this is important for later) have a employee purchase plan where we can get 5-10% off different apple items, but you can only buy it in store. We've taken advantage of this work perk before at numerous other locations, including Markville and Fairview. However, every time we try to bring this up to an employee here, we've had a horrible experience. The first time ever, they were confused but finally honoured it after they dug a bit for info. Yesterday, however...was the worst experience I've had here and confirmed why I will not return to this location and rather drive out to Markham.. we tried calling the store AND corporate, and they insisted we HAVE to come in to the location just to get the discount percentage and the price for an item. So we drove to this location as it is the closest one to us - and had to line up in a long queue ... just to get a price ... ok, sure. After waiting in the line, someone finally came up to us and when we explained the EPP and discount we had, this man laughed - YES, LAUGHED at us and said "hah, absolutely not." That took us aback and we explained the company and situation further until he finally decided to search it up saying he's never heard of the company, and then proceed to say "Oh. This company DOES have an EPP" ... did he think we were lying? After that, he told us that he can't get the price for us and we had to wait 1h for a 'specialist' ... just..to..get..a.. PRICE. We weren't even sure if we wanted it for sure, just wanted to see the pricing. All this, just to get a price? Can anyone see how ridiculous this is? We just ended up calling the store again directly just outside of the mall and we ended up reaching someone who told us the discount and the helpful employee on the phone told us that "some of the other employees... yeah, I don't know..." Really seems like some people are not trained, or just trying to gatekeep the discount even though we also have it via our company. This store has really left a bad taste in my mouth.

    Apple Store Greed?…read more I'd like to share this incident with everyone just to be wary, and always get a second opinion. I went to the Apple Store as my iPhone 14 Pro Max started having lots of issues with glitching, freezing, dictation, and a few other issues. The people at the Apple Store told me that it's a logistics hardware problem and it would cost me $700 to fix as I did not have a protection plan. I was going to just buy the new 15 Apple Pro Max and give this phone to my child as a toy. I didn't end up purchasing one because they didn't have the colour I wanted in stock and I was going to wait a bit. When I got home, I remembered that I had my Apple laptop serviced at TRG Computer Solutions in Aurora. So I decided to give them a call to ask them how much they would charge to fix this issue. They told me to simply back up my phone and do a factory reset and that should solve the problem. Lo and behold that's exactly what I did, and my phone was restored to its former state with absolutely no issues!!! Extremely appalled at the service at upper Canada Mall Apple Store.

    The Source - mobilephones - Updated August 2026

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