Update, we finally got the laptop back 2.5 months later. Charged us double the quoted price too!read more

If you don't want a headache stay away from this shop.Repair service is very poor.They will ruin…read moreyour phone by damaging it and replacing with substandard parts.Pay the extra money and do it right with your manufacturer or provider.

Outstanding Service! Not only did Phone Story fixed my Iphone screen quickly; he delivered it to my…read morehouse! Look no further! The price is less than the mall and other chain repair stores and Manu is courteous, professional and FAST! He turned my stressful situation into a positive one :)

WARNING: Do NOT trust this shop with your phone repairs…read more We brought our iPhone in for a screen replacement on December 19. From the moment we got it back, the phone was freezing, becoming unresponsive, and the display colors were visibly off -- all signs of a faulty repair or defective part. On March 8, we returned after a thick vertical line appeared on the screen. They replaced it again under warranty, but not before implying my son had caused the damage -- which he firmly denies. That second replacement was done around 1:00 PM. By 7:00 PM the same day -- less than 6 hours later -- the screen stopped working entirely. The screen protector was completely intact, ruling out any physical damage on our end. We are now being told they will not fix it and that WE are responsible for the damage. This is completely unacceptable. This is our third visit for what should have been a simple screen replacement. The pattern is clear -- either defective parts are being used, or the installation quality is poor, and rather than taking accountability, they are blaming the customer. I would strongly advise anyone looking for a phone repair to look elsewhere. This shop takes no responsibility for their own work and will leave you worse off than when you came in.

knowledgeable, helpful, phenomenal service, and prices! Highly recommend to anyone - even worse the…read moredrive!

The this place is now renamed to Best Buy Express. and as a longtime Best Buy customer, I have…read morealways preferred shopping in-store rather than ordering directly from Amazon because of the great customer service I've received in the past. However, this experience was extremely disappointing. I approached an employee named Komail for a Price Match request, but he initially told me that Best Buy does not match prices from Amazon (Sold and Shipped by Amazon) because Amazon is considered a third-party seller. This information was incorrect, as Best Buy's official Price Match policy clearly states that items sold and shipped by Amazon are eligible. After leaving the store, I checked Best Buy's policy and even called customer service to confirm, then I returned to the store to inform him. He looked at my phone screen and said he needed to check with a manager. However, after waiting for a while, neither he nor his manager showed up. Eventually, he told me it would take another 10-15 minutes to get approval from headquarters. Meanwhile, instead of updating me on my Price Match request, he suddenly started asking about my mobile carrier, my plan, and how much I was paying--clearly trying to sell me a new phone plan. Even after I told him I wasn't interested and only wanted to buy the product I came for, he kept pushing and even mentioned that he could offer me additional discounts if I signed up for a phone or home internet plan. Not only was this unprofessional, but I also believe offering additional discounts in this manner goes against Best Buy's policy. In the meantime, I checked online and found that Canadian Tire was selling the same smartwatch at the same price as Amazon. When I told Komail that I would just go buy it there, he didn't even mention that he could match Canadian Tire's price, despite previously stating that Best Buy only price matches retailers with physical stores. This experience was far from the excellent customer service that originally made me choose Best Buy over online shopping. If Best Buy truly values customer experience, they need to improve employee professionalism and ensure that Price Match requests are handled properly instead of being used as an opportunity for upselling.

The vultures of the digital age. Preying opportunistically on those in need. They salivate when…read morethey see a broken iPhone screen. They whir with anticipation when they hear a child cry out because their iPad has died. Your pain is their profit. And they know how deeply we are tied to our devices. All of what they do are quick fixes, hidden behind a thin wall that allows them to upcharge the mystery. Margins must be massive. No empathy. Just usurious apathy. But they do fix mistakes when they happen.

From the owner: Founded in 2015, Mobile Klinik is Canada's trusted full-lifecycle destination for phones, tablets,…read moreand more. To support our vision for a more sustainable world, we help savvy consumers get the maximum value out of their technology through certified repair, refurbishment, and resale. By providing an alternative to buying new every 2 years and making it more convenient to repair vs. replace, we are committed to making a positive impact on the world, one device at a time. For more information, visit mobileklinik.ca.

Wajahat responded to my message very quickly and he was very friendly, and was willing to work with…read moreme. It only took them a day to order the parts and replace the screen and fix my phone. I highly recommend Univercell for their proficiency and Wajahat's excellent customer service!

i was looking to replace my used phone with another used phone i am a senior living on a fixed…read moreincome. i have a place where i buy used phones, but i saw the CellTell i thought check it out i went in told him about my situation he made 2 suggestions for my price bracket. i decided to take one them He set it up in no time at all. the price was fair in my opinion. He told to come back if i had any problems. The thing is i felt no pressure to buy a got what i needed at a good price. I would highly recommend this place Being a senior i felt good leaving this place no stress. He buys used phones. Great location right next to restaurants Tim Hortons and many others too. One stop shopping, you won't regret it. Give them a try thankyou MIke

The owner Rick is very unprofessional and the business seems to not know what they are doing. I…read morecracked my iphone 5 screen and literally had to go back 4 times to have it fixed. First time was when they forgot to properly screw in my screen and left one screw out which ruined my camera lens and got dust inside. Second was when their screen was faulty and stopped working, Third was when their screen had dead spots on the screen. Fourth time they finally got it right but spent hours till it was complete. I gave these guys another opportunity to redeem themselves and tried to order a LG G4 battery and it has been 4 weeks and the response I got from Rick was to go somewhere else since they had no idea when their inventory arrives.. what kinda of business do these people run. DON'T GO TO THESE PEOPLE!!!

This guy Ricky is apparently not only completely unprofessional but he seems to be a liar as well…read more He never said first come first serve. I assure you he said 20minutes. Randy was unable to put the protector on the first time. I called and Ricky said to come in so they can look at the phone and put the protector on. (by the way he is NEVER there) After returning a second time for blotches on my screen and to put the protector on Randy was the one who had turned my brightness down! Why would you touch it in the first place? How was I suppose to know that was the cause?? Than again Randy was unable to put the protector on. When I grew frustrated I told him to call Ricky, he told me Ricky DEMANDED he try even though he was never trained. He went through 3 screen protectors making me wait 30 minutes with 2 customers behind me before I told him to forget it and give me my phone. To make matters worse he gave me a screen protector back but it was one he had used! I only realized when I got home and when I called YOU Ricky you didn't give a damn. You messed up and expect me to come to your location 3 times for a mess up???? I don't care if it's a screen protector you don't know how to run a business or talk to customers. I asked you to rectify it by yes meeting me and doing the job. THAT IS CALLED CUSTOMER SERVICE! GOING ABOVE AND BEYOND WHEN YOU REPEATEDLY MESS UP! Take a class buddy. And don't lie and say you refunded me. I still have the old used screen protector here with no refund! I will be by to get my money back though rest assured! its funny how you never apologized once until now!

I have been a loyal Telus fan since 1998. I've been to several stores, but this store really…read moresticks out. Good service, knowledgeable staff, and I can get what I want and count on the staff to help me make good decisions. I have gotten my last 4 phones at this store. I've left each time with what I need, not just what I think I want.