Been a customer for 20 years now and these guys have provided me with the best products, service…read moreand knowledge when it comes to AV setups. I've bought over 6 TVs, a few receivers, speakers and they've installed my home theater build. I have their products and installation in almost every room in my home. Great personal service relationship! I won't go elsewhere.

The best. Phenomenal personal service. Excellent products. Technical know-how. I wouldn't go…read moreanywhere else.

Have bought two 55' tv's and surround sound system from them over the past 5 years and was treated…read moregreat! Aimed slightly at the higher end of the quality spectrum. Good place to shop sales as they are often high end products being discounted.

The this place is now renamed to Best Buy Express. and as a longtime Best Buy customer, I have…read morealways preferred shopping in-store rather than ordering directly from Amazon because of the great customer service I've received in the past. However, this experience was extremely disappointing. I approached an employee named Komail for a Price Match request, but he initially told me that Best Buy does not match prices from Amazon (Sold and Shipped by Amazon) because Amazon is considered a third-party seller. This information was incorrect, as Best Buy's official Price Match policy clearly states that items sold and shipped by Amazon are eligible. After leaving the store, I checked Best Buy's policy and even called customer service to confirm, then I returned to the store to inform him. He looked at my phone screen and said he needed to check with a manager. However, after waiting for a while, neither he nor his manager showed up. Eventually, he told me it would take another 10-15 minutes to get approval from headquarters. Meanwhile, instead of updating me on my Price Match request, he suddenly started asking about my mobile carrier, my plan, and how much I was paying--clearly trying to sell me a new phone plan. Even after I told him I wasn't interested and only wanted to buy the product I came for, he kept pushing and even mentioned that he could offer me additional discounts if I signed up for a phone or home internet plan. Not only was this unprofessional, but I also believe offering additional discounts in this manner goes against Best Buy's policy. In the meantime, I checked online and found that Canadian Tire was selling the same smartwatch at the same price as Amazon. When I told Komail that I would just go buy it there, he didn't even mention that he could match Canadian Tire's price, despite previously stating that Best Buy only price matches retailers with physical stores. This experience was far from the excellent customer service that originally made me choose Best Buy over online shopping. If Best Buy truly values customer experience, they need to improve employee professionalism and ensure that Price Match requests are handled properly instead of being used as an opportunity for upselling.

The fact that I paid for a new battery to be installed is somewhat in doubt now. The fact is that…read moreI still have no battery life on my tablet much the same as when I brought it in ,in the first place. I'm skeptical as to wether the battery was ever replaced but I can't prove it.

I had a big problem with my sim card stuck in my new android phone and an email problem too…read more they fixed both in less time than said. price was good they were nice and efficient.

I was in need of a hard drive, so I called the store and asked if I could have a friend pick it up…read moreif I made a web order, the person said yes, as long as they can show my card and ID, I asked if a photo was okay, they again, said yes. So, I placed the order. Upon arrival of my friend, they tell her that they cannot give it to her, and they would not refund me for up to 10 business days. Will not be shopping there ever again! Very unprofessional staff

Bad return policies…read more Bought an upgraded power supply and upgraded video card. I am very tech savvy. For the life of me the drivers would not install. The video card refused to work. There is no logical scenario I could come up with why it would not work. After several attempts I came to the conclusion that either my computer did not like that card, or the card did not like my computer. I took it back to the store. I had every intention to simply get my money back and purchase a new card in the store. Right away I was informed that there is a 10% restocking fee. It says nothing about this on the receipt.The person doing returns saw that I was about to lose it if they were going to try and steal $15 from me, when I hadn't even had the card for 24 hours. I didn't even want a different product, I wanted the same card. They've lost this customer for life.

Bought washer and dryer, Samsung. Bought delivery and installation package. Was advised to buy new…read morehooking up pipes...Bought that (understandably). Delivered, hooked up, first wash 2 hours after installation, the washer is leaking water. Called The Brick, it is a warranty issue now, contact Samsung. I have to jump through hoops 2 hours after delivery and installation? The hell, take back the set, sorry our policy NO RETURN. Send us video of leakage, did that, their system could not handle 4K video. Went to the store in person, here look! the only option - call Samsung its a warranty issue. Went home called, they asked for pictures of machine and installation, determined, improper installation of draining pipe. Called back The Brick, ok will send you delivery driver to look at installation. WARNING: stay away from that store on anything that has any mechanical components - TV, washer, dryers, stove, fridges....... will see if this Delivery driver will be more knowledgeable then the delivery driver who installed it. Will keep posting my experience, so far negative 10!

I would like to thank the post-sales support staff at the Brick/Newmarket store for their…read moreexceptional service and efforts to deliver the product. I truly appreciate it. MG

It is location is soo good , lots of other stores that I go often use around us this area …read more We went to Best Buy and the young lady name Emily helped us get what we wanted . It was a lengthy process but she made it sound so easy and wuth a smile . We are happy to buy something from a store where the staff is soo helpful.

I ordered my MacBook Pro online and it withdrew my money. A representative then told me they…read morecouldn't "process my in store pick up order." She then proceeded to say she'd refund me and I'd be able to buy it in store. I didn't have the extra 2000$ to pay again and I have yet to receive my refund and school starts back up in 3 days! All for the sake of "fraud prevention".