Today my husband and I went to Hillcrest Mall TELUS to get bath of us new phone. We had Pouria…read morehelp us . He is patient and knowledgeable. Including transfer our phone data to the end , total we spent almost two hours. Because Pouria was very pleasant to be with, two hours went by so quickly! Bottom line is , this was our first very good experience in TELUS!

These guys are awesome. They always take care of us. Super customer service and very knowledgable…read more My fav Telus store!

Venue 4/5 Super easy…read moreto access this location on the second floor of Markville Mall next to the goodlife fitness entrance. Ample parking Service 3/5 Long waits, they're such a big store and there's only two people working during the day on weekdays.

David is a horrible sales person. Went with my mother who has difficulty with English. She advised…read moreup front that I would discuss & translate on her behalf, and i've also got power of attorney on the account. Through the conversation, David used an extremely condescending tone of voice, and would only tell me that he would only speak to my mother. Very dishonest sales person, as he knew she had difficulty with English, and was only trying to upsell as opposed to helping. Every recommendation he made included increasing the monthly service fee, and opening new lines, whereas we only came in for hardware upgrades. We were initially dealing with the store's assistant manager (according to David). The assistant manager didn't care to checkup on us, and despite seeing and hearing our obvious discontent with David, just left the store. As we told David we weren't content with his service and sales tactics, he told us that every sales person would deal with us the same way as we were leaving. Highly unprofessional to utter these types of threats to long standing customers

I was extremely satisfied with WSS and it's staff. From the beginning, the staff was very friendly…read moreand knowledgeable. Sales associate Aroon was helpful beyond expectations with setting me up with my new phone. I would definitely recommend the Keele St & Hwy 7 location. M.M.

Terrible company. Company works through them for our corporate plan. Needed to send my phone in for…read morerepair, they suggested I send it in to them and so we did. The phone was on warranty when they got it. They didn't send it in for repair, and held it for about 4 months. All the while they ignored my emails about getting the phone. Finally returned the phone after warranty expired and it had not been repaired at all. I contact google and they won't repair it out of warranty without a cost. And this company has gone back to ignoring my contact.

Visit Karin at this Mobile Shop in Real Superstore Dufferin & Steeles…read more He saved my so much money from hideous Rogers and gave me so many peel and PC points!!

Got excellent service here. They were super busy cause of Boxing week sales everyone was getting…read moreIphones. I just wanted the pixel 8 and Freedom Mobile had a fantastic deal. Thanks to your team for helping and waiting for me to choose the right phone and plan. Got some bonus optimum points is always appreciated and ill take it!!! Would highly reccomend.

Newmarket Freedom - My 2 year contract with Freedom was up at the beginning of Sept. 2025. The plan…read moreI was on was taking a portion of the phone I had but not a huge amount. So at the end of the 2 years I ended up having to pay $420.00 which covered the cost of the phone. I told the guy that I wanted my monthly charge to go down quite a bit. I'm 80 years old living on Gov't pensions. Sometimes I miss things and with his accent I also had a problem understanding him. I told him I don't need 80 gigs of dada. 10 would be lots. A new free phone came with the plan and I said I didn't need it as I was using the one I just paid off but he insisted. So I took it. When I got the first bill for the new plan my payment was $61.02. My previous plan was $62.02. So that is way cheaper right? NOT. I'm saving a whole$1.13. I tried calling them several times. I was put on hold and waited 45 minutes each time. After 45 minutes I hung up. My time is valuable too. I went into the store in Upper Canada Mall and that got me nowhere. I'm not paying for a phone anymore at least I shouldn't be and I don't need all that data. Every time I get the bill I get ticked off all over again. After this 2 years are up I will never use Freedom again.

One of the best customer service I had ever experienced! The sale rep who served me was patience,…read moreprofessional and he listened to my needs. He wasn't pushy at all but instead he listened to my needs then recommended the plans and phone which suitable to me. I would recommend this location if you want to activate a new cellphone plan.

stay away from this Fido location at all costs. They told me when I got my phone that I could…read moreexchange it in store for 30 days if it was defective or I was not satisfied. Today I went into the store after speaking to tech support and customer service at Fido to get authorization to return the phone. The tech support rep told me he would put a note on my file telling them to accept and exchange the phone today. 2 hours later I walked into the Fido Hillcrest location and Ali was "assisting" me. First he asked for my receipt, then looked at it and told me I had to come back the next day when Raun the employee who I picked up the phone from. I said no, I spoke to Fido already and they said I could come in today and to put a note on my file, and that if he didn't see the note to call customer service. He responded "I'm not calling customer service, this is the store." completely disregarding the directive on my file put there by Fido. The entire time he was very rude and unfriendly, even a bit offensive, especially when he told me "this phone isn't defective". I told him I had a 30 day satisfaction guarantee and I was not satisfied with the performance of the phone and he told me that I could "exchange it tomorrow." I spoke to Rogers/Fido management and they told me they would arrange for me to get the phone at another location, so clearly this location and their policies, employees, and management are not upholding the protocols and standards that Fido has set out. They also immensely apologized, understanding that I was treated horribly after encountering a problem with a device that I was guaranteed would work properly and be satisfactory. If you are interested in shopping at Fido there are other Fido locations and even other places in this mall that sell Fido devices and services.

Fido internet spotty at times. Wireless suddenly disconnects. Speed fluctuates at peak times…read more Wireless router/modem was setup downstairs and the signal couldn't go strong enough into the rooms upstairs. Solution was to put it upstairs and so internet speed downstairs suffer a bit but since all the work is done upstairs, the streaming on the smart tv buffers time to time. Just need to suck it up or get a wifi extender gadget. Overall it is usable but not better than EBox.