I am surprised to find out the staff here in Richmond Hill , is very professional and honest, not…read morelike any of those negative reviews have said. He replaced my cracked phone screen within 2 hours, with very reasonable price, I also purchased screen protector and new phone case here, with good quality and price, this is definitely the store you want to go to when you have issues on your electronics . Highly recommend!

My son broke the screen on his iPhone 6 at school. He was really upset. I brought it in and it was…read morefixed in an hour and a half. Reza was really kind and explained the damages and repair process involved. We were impressed with the professionalism and speed of service. My son was happy to have it back so quickly. I highly recommend this shop! Talk to Reza. He will fix you up.

I have come here for years. Ahmed is great with dealing with customers and has many patience. He…read morehelpt my daughter several times as she was young and special needs. That takes a special person. He is fair in prices and willing to help you with any tech issues. The other staff is very knowledgeable too.

Excellent experience after needing to get my laptop screen replaced. Not only was there a quick…read moreturnaround time, but the issue was explained thoroughly to avoid repeating! Honest businesses are hard to find nowadays and I am relieved at the level of customer service received and honest pricing. Highly recommend and I would definitely go back in the future for any other tech needs.

I always fear going into computer and car shops because I know absolutely nothing about the things…read moreI use every day and am so reliant on. So knowing nothing, except for Google/YouTube help, one could up sell me anything, especially car repairs as I've experienced in the past. Luckily this repair was a good experience . The owner Glen, is a super chill guy, he practically lives here with his shop hours being so broad. This is his retirement hobby, from being a computer engineer, so he really seems to know a lot and is not pushy or trying to sell me more than I needed. I had dropped my all in one HP computer while it was running, onto my leg and it broke it inside. He said it would take 1-2 days to figured out if the problem was 1 of 2 things. Software reinstall was $89 plus tax(which ended up being my issue) or a hardware fix being south of $200. The shop sits right off of Yonge st just a walk north of Major Mackenzie, it's mainly street parking unless you park behind the plaza or the church. I drive by here often and have never noticed this place, but it's been here for years.

Bought from them a Zagg keyboard. Defective. The manufacturer - Zagg - told me to contact wireless…read moreplus. After a number of emails, they contradicted themselves and obviously didn't read what I wrote. Called but their landline has been disconnected. A bad sign. I got their cell #. All the guy would say is "our policy is", no matter what I said. In other words I have your money, tough. He was rude and aggressive. I have dealt with lots of tech companies over last 30 years+ of using digital equipment. Worst and most unhelpful place ever. Terrible experience. Do not buy from them. If you have a problem you will be stuck with it. I will now contact Zagg and see if they will be of any help.

Last year in July, my Samsung Galaxy A50s could not charge up due to the charging port. Mr. Choi at…read moreMobile Square was able to fix it at $50 and gave me a receipt with 60 day warranty. They did honor their warranty within the eligible period. After a year, the same old phone was dead (no power) and had no charging again (partly due to my fault) . Mobile Square was able to fix it at an affordable price while two other companies claimed there were issues with the motherboard. I think you should give this shop a try if you need to repair your mobile phones! I live in Toronto. Don't know why my google account indicates I am in the U.S.!!??

Beware of VERBAL ABUSE!!!…read more I am extremely disappointed by the treatment I received at Mobile Square and I feel other customers should be aware. I first visited the store last week during lunch time because my iPad was experiencing frequent crashing issues. During that visit, one of the technicians was already impatient when I asked questions and tried to get clarification about the problem. Despite the poor attitude, I left my iPad with them for diagnosis, hoping the technical expertise would make up for the customer service. When I picked it up, a different technician explained that the crashing issue had been temporarily resolved and that the underlying problem was a damaged power management IC. I was advised to use an original Apple charger moving forward. After returning home and following those instructions, I discovered that my iPad would not charge, even with an original Apple charger. Concerned that the issue had not actually been resolved, I returned to the store the following week. Unfortunately, that second visit was far worse. A third technician with glasses, who had not been involved in my previous visits, immediately came across as dismissive and unprofessional when I was trying to ask for clarity. While the previous technician was attempting to explain the situation to me, he repeatedly interrupted the conversation and treated me with open hostility. After I confronted with him of his rude behavior and attitudes, he then proceeded to call me a "B!TCH" and even said "F@CK YOU" directly to my face. I was stunned. I came in seeking help with a device and instead was subjected to verbal abuse from a staff member. No customer should ever be spoken to this way under any circumstances. This behavior and attitude were completely unacceptable. Technical issues can happen. Repairs may not always work. All I wanted was clarification to understand the issue better. What customers should be able to expect, however, is professionalism, respect, and basic courtesy. Based on my experience, this business failed on all three. I cannot recommend Mobile Square to anyone. If customer service matters to you, I would strongly consider taking your business elsewhere.

This is a new store at the mall, I have seen these brand of Mobile Service elsewhere. I have been…read morein here to see what the deals are. It seems that they have some good deals and they are re-sellers of the service provided by WIND, Chatter, and others. I have found that the staff here is clearly a franchise so they are very interested in making sales. However, the are very friendly and will take the time to go over all your options with the different companies they represent.

I was extremely satisfied with WSS and it's staff. From the beginning, the staff was very friendly…read moreand knowledgeable. Sales associate Aroon was helpful beyond expectations with setting me up with my new phone. I would definitely recommend the Keele St & Hwy 7 location. M.M.

Terrible company. Company works through them for our corporate plan. Needed to send my phone in for…read morerepair, they suggested I send it in to them and so we did. The phone was on warranty when they got it. They didn't send it in for repair, and held it for about 4 months. All the while they ignored my emails about getting the phone. Finally returned the phone after warranty expired and it had not been repaired at all. I contact google and they won't repair it out of warranty without a cost. And this company has gone back to ignoring my contact.

This place suks they broke my friends phone and stripped the 2 screws on the bottom and gave him a…read morecrap screen

Great place to get your mobile or any type of technology fixed ! Not only are the employees great…read moreat what they do but they're also good people and that can go a long way. I left the store with a fixed phone and good conversations. Perfect customer service, there's nothing more to ask for. Great place !

I needed help as a non techie to start up my new phone and move everything over from my own. I went…read moreinto Cell-Tel for the first time and was so happy with the service I got. Abdul the young man who helped me was so patient and full of information. He did everything I needed and explained everything in a way I could understand. I will always go back there for anything I need for my phones and laptops from now on and totally recommend them to everyone.

Great customer service, had some issues with my phone and they assisted me quickly and offered very…read moregood advice on how to prevent from reoccurring.i will definitely go this place again in future for my gadgets, will recommend to everyone.