1. Liptons Audio Video

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Newmarket, ON

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Liptons Audio Video

5.0 (2 reviews)
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Services - Liptons Audio Video

Home theater calibration

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1 year ago

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14 years ago

The best. Phenomenal personal service. Excellent products. Technical know-how. I wouldn't go anywhere else.

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The Source

The Source

(1 review)

The this place is now renamed to Best Buy Express. and as a longtime Best Buy customer, I have…read morealways preferred shopping in-store rather than ordering directly from Amazon because of the great customer service I've received in the past. However, this experience was extremely disappointing. I approached an employee named Komail for a Price Match request, but he initially told me that Best Buy does not match prices from Amazon (Sold and Shipped by Amazon) because Amazon is considered a third-party seller. This information was incorrect, as Best Buy's official Price Match policy clearly states that items sold and shipped by Amazon are eligible. After leaving the store, I checked Best Buy's policy and even called customer service to confirm, then I returned to the store to inform him. He looked at my phone screen and said he needed to check with a manager. However, after waiting for a while, neither he nor his manager showed up. Eventually, he told me it would take another 10-15 minutes to get approval from headquarters. Meanwhile, instead of updating me on my Price Match request, he suddenly started asking about my mobile carrier, my plan, and how much I was paying--clearly trying to sell me a new phone plan. Even after I told him I wasn't interested and only wanted to buy the product I came for, he kept pushing and even mentioned that he could offer me additional discounts if I signed up for a phone or home internet plan. Not only was this unprofessional, but I also believe offering additional discounts in this manner goes against Best Buy's policy. In the meantime, I checked online and found that Canadian Tire was selling the same smartwatch at the same price as Amazon. When I told Komail that I would just go buy it there, he didn't even mention that he could match Canadian Tire's price, despite previously stating that Best Buy only price matches retailers with physical stores. This experience was far from the excellent customer service that originally made me choose Best Buy over online shopping. If Best Buy truly values customer experience, they need to improve employee professionalism and ensure that Price Match requests are handled properly instead of being used as an opportunity for upselling.

Canada Computers & Electronics

Canada Computers & Electronics

(12 reviews)

I bought a monitor from the newmarket location. 2 days later my new Mac arrived so I was excited…read moreto start using it. After I had it plugged, I noticed right away the fine pixel lines throughout the screen. Is so bad that it makes the text looks garbled as in with small strikes across all the text. Prior to this Upgrade I had a 27 4k monitor, so I grabbed that same cable to be used for this 49 inch monitor. I thought maybe since the cable is 4k rated, i should probably but a 5-8k USBC-to-DP cable. So i did, but the quality did not improve. I open a support case with Samsung Canada and they had me troubleshoot the monitor. We connected a new computer, we unplugged all of the input cables which I only had one but even so, the fine pixel lines is uniform and it is more pronounced with black background or image. This causes strain on my eyes. So I called the store and I spoke a gentlemen who told me that he is more than happy to exchange it with the same model if it's defective. At this point, I asked if I could upgrade it to a much better monitor like LG or something. He told me that that is not the store policy. So I asked about a refund, he again insisted since it is an open product, there's no refund. So I'm basically stuck with a monitor which they will exchanged with the same model that I believe the monitor itself is defective or lack quality for a 1500 dollars monitor. The support should at at least be willing to offer a better monitor like an LG or something that will satisfy the customer. This is not the case with CanadaComputers so be aware when you're buying things from them.

Bad return policies…read more Bought an upgraded power supply and upgraded video card. I am very tech savvy. For the life of me the drivers would not install. The video card refused to work. There is no logical scenario I could come up with why it would not work. After several attempts I came to the conclusion that either my computer did not like that card, or the card did not like my computer. I took it back to the store. I had every intention to simply get my money back and purchase a new card in the store. Right away I was informed that there is a 10% restocking fee. It says nothing about this on the receipt.The person doing returns saw that I was about to lose it if they were going to try and steal $15 from me, when I hadn't even had the card for 24 hours. I didn't even want a different product, I wanted the same card. They've lost this customer for life.

Liptons Audio Video - electronics - Updated October 2026

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