Oh my goodness! Love love this place - hard working, detail oriented, fast & super kind staff! Also…read more- the color assortment is INCREDIBLE. Big nice spacey vibe inside. Lovely service! Thank you!!

I have been going to this salon for 11 years, and for most of that time, I had nothing but amazing…read moreexperiences. Under the previous owners, Laura and Danny, the salon felt welcoming and personal. Over the years, we got to know them and many of the people who worked there, and we brought the business a great deal of repeat business. Unfortunately, since they retired and sold the business to Lux SF2, my experiences have changed dramatically. My longtime technician is still wonderful, and I have nothing but positive things to say about her. Unfortunately, the overall atmosphere and customer service have gone downhill. The manager who now runs the salon consistently comes across as angry and unwelcoming. There is rarely a hello or any effort to make customers feel welcome, and it seems that the employees are uncomfortable around her. There is also another employee who has displayed the same type of behavior toward customers. The problems really came to a head when my partner was accidentally charged double for a service. He noticed the overcharge immediately and was told that it would be corrected and refunded within a day or so. It wasn't. After three phone calls over the course of 10 days, the money still had not been refunded. We ultimately let the matter go because he returned to the salon and received the pedicure he had already paid for. Instead of simply resolving the issue professionally, the manager became angry and raised her voice at my partner, insisting that the money had already been refunded when it had not. My partner eventually contacted the manager at their sister salon on Hayes Street to explain what had happened. Apparently, that made the situation even worse, because the manager then confronted him and became even more upset with him in the salon. Then came my experience last night. I had a punch card that had been started under the previous ownership. I had one punch remaining for a complimentary manicure. This card had already been punched by the current salon seven times out of ten, so they clearly had been honoring it. After receiving my manicure, I presented the card and was suddenly told that I had to pay an additional $5 because it was an "old" card from the previous owner. When I questioned this, I was told that they don't honor the old cards--even though they have continued punching mine and accepting it as valid. If the salon no longer intends to honor a loyalty program, that should have been clearly communicated to customers before they continued accepting and stamping those cards. The situation became even more uncomfortable when the male employee raised his voice at me in front of other customers and began bringing up my partner's refund issue from a month and a half earlier. I explained that the matter had already been dealt with, but he continued to argue with me and speak to me disrespectfully. Meanwhile, the manager, who was present and is supposedly running the salon, never stepped in to de-escalate the situation or address the behavior. I eventually left and went to the main Lux SF location up the street to speak with management. The manager there was apologetic, listened to what happened, and treated me with the professionalism and courtesy I would have expected from the salon in the first place. There are also growing concerns about cleanliness and sanitation that I have noticed during my recent visits. The chairs and workstations appear to have a layer of nail dust on them, and sanitizing the stations does not seem to be the priority it once was. I have also observed pedicure stations not being sprayed with what appeared to be bleach/disinfectant after each use. Given the nature of the services being provided, this is particularly concerning to me. I plan to contact the appropriate health department to report what I have observed and ask them to determine whether the salon is following the required sanitation procedures. It is incredibly disappointing to see a place that we supported for so many years change this much. Customers should not feel like they are walking into an environment where employees are angry, customers are spoken to disrespectfully, charges are inconsistent, or legitimate concerns are met with confrontation. A business cannot build a lasting customer base by treating people this way. In my opinion, if the current management continues to create an atmosphere of anger, disrespect, and distrust--and if customers feel they are being overcharged or treated unfairly whenever there is an opportunity to do so--the business will eventually lose the loyal customers who helped sustain it for years. I genuinely hope Lux SF2 takes these concerns seriously. There is still an opportunity to turn things around, but that starts with treating customers and employees with basic respect, being transparent about pricing and loyalty programs, properly addressing billing issues, and making cleanliness and sanitation a priority again.

This salon has the longest lasting nails I've ever gotten done. I got a set with tips and builder…read moregel before I went on a four week trip to Asia. These nails were absolutely rock solid the whole time I was abroad, with no peeling at all even as I partied, hiked, and was absolutely not gentle with my hands. They lasted an additional week after I came back, and then finally I got them removed professionally since they were growing out like crazy. My experience there was also fantastic, my nail artist was also so kind the whole time since I was so picky about what kind of nail design I wanted (like making her show me different types of pink base coats and different types of glitter). The whole time, she was super patient as I decided what I liked best. Make sure to make an appointment ahead of time, you won't regret going here!!

Came here for gel art. Everyone is really friendly and professional. Vibe is chill and clean. Love…read morethat they have gloves for the UV light. The art is also amazing and Sammi is amazing at what she does! Unfortunately I feel disappointed because I was cut so many times during the cleaning. It's crazy because the worst ones were not by the clippers, but by the nail file! I have so many cuts lol. It didn't seem like a huge deal at the time, but I realized after that the cuts were very deep into the sides of my nails. Although I've been accidentally clipped before, I haven't experienced this level of discomfort after a manicure. It's been 4 days since I've gotten them done, and it still stings a lot. One cut is starting to get infected, so I have to wear a bandaid over it, and that kinda defeats the purpose of me getting my nails done. Still, I might come again because it may have just been a fluke. I still think they're the best salon for art in the area.

Unfortunately just one star for the acrylic, as the technician is just not skilled at this service…read more Disappointing as the whole set had to removed and it obviously damaged my nails, not to mention that it didn't last even 2 weeks as it should, with gaps between the nails and tips left on day 1. See pic ... :(

Germaine is the most amazing manicurist/pedicurist I've met so far in SF and Bay Area!…read moreShe is sooo good, that you do have to make an appointment few weeks in advance, but hey- she is worth waiting!!! Most of her clientele are russian ladies, and believe me - I know how picky are ladies from that part of the world! They've been coming to her for ages, bringing there their kids and grand kids! Thank u Germaine!

This was my first time here & I loved it! Very professional, clean & quiet! I got the deluxe…read morepedicure. It was AMAZING!! Tracy did such a beautiful job on my nails and handled me with care. She's vey sweet I'd recommend asking for her when you book .

Chau is my absolute favorite…read more My nails are all grown out and beautiful. She puts the builder gel on over my regular nails. She always does a great job. The pedicures are top right here. A couple of the gentlemen are my favorite because they are super strong and they do not skimp on the foot massages here. They also do a good job on the cuticles without butchering and takeoff any of the rough skin on your feet which some places just tend to gloss over after your feet have been sitting in the water for so long I'm going on nine months at this location absolutely a huge fan

I have to thank social media for telling me all about Sparkle SF, they weren't kidding how good the…read morenail art is here! I saw Jacky today and she already had a vision for me when it came to my Tame Impala nails. Her attention to detail is incredible and she is a great conversationalist. I had such a great experience here, I'm so excited to come back with more nail designs she can bring to life. Do yourself a favor and go see Jacky!

Sparkle has changed the nail art game for me. I've been getting nail art for over a year now, and I…read moreusually request something on the "advanced" side when it comes to the design, and Sparkle has come through every. single. time. Sarah is my nail artist, and she's like the 2025 mona lisa! There's nothing she can't do or paint, and she's extremely meticulous and never disappoints. I'm so happy to have found a nail studio that's able to make any nail art come to reality!! The vibe of the studio is super cozy and welcoming; everyone that works here loves what they do and you can tell. If I could get my nails done every week I would lol.

Thuy did my gel manicure perfectly and she was so kind and sweet. I love finding neighborhood spots…read morethat are affordable and friendly. I recommend!!

Just back from having a pedicure at Crystal Nail and I have to say it was the very best pedicure…read moreI've ever had. Highly recommend! Very caring and knowledgeable staff with close attention to detail. Extra long foot and leg massage was heavenly. I will go back again and again. Thank you for providing such a nice, relaxing space!

Luna and Linda are really great! I got a mani pedi and they both did a phenomenal job. They were…read morereally nice as well when I didn't like the initial color I picked and let me pick a new one :)

I never go to other nail salons, but decided to try this one out because apparently it reopened…read moreunder new ownership? Anyways, spur of the moment decided to go here because it was my first time trying somewhere new by my work. BIG MISTAKE! The person doing my nails used a dirty drill on me and I remember getting burnt from the drill bit, a few weeks when my acrylics came off I noticed a green weird spot on one of my nails and a white area that looked like it was peeling... I tried to file it away and now this is what it looks like! I got some kind of infection on my nail and now have to get a doctors visit and pay for that to get it fixed! I've never had anything happen like this before and had seen horror stories of this happening to others but never thought it would happen to me! I'm so mad and upset I trusted them with my nails! Never again and learned my lesson that this is why I don't go to new nail places!

Amazing!! Got gel and took my niece to get a regular mani with designs. They were so nice and did a…read moregreat job with our nails. Will definitely come again!

The ladies at Mac Nail Spa are excellent and so kind!…read more Vivian did my nails and I decided to try cat eye for the first time! She was so meticulous and there were absolutely no flaws. This is my new go-to salon in NOPA for a flawless manicure! Photos don't do their work justice!!