this is my fave emergency salon for everything from pedicure, manicure, and eyelash extensions. if…read moreI have a last minute event, this place is my go-to. service is always nice!

tldr: been to this salon before with good service, disappointed this time as I feel my nails were…read moreinappropriately damaged. I've never written a negative review before because I love supporting small businesses and know how hard it can be to keep things running. Also, a lot of the techs don't speak English and I know that can be hard as well. However, I do think this'll be beneficial for feedback for future reference because I think my nails were damaged beyond what was needed and it'll take at least a month to grow out :( I've come to this nail salon once before had decent service. This time I wanted to get builder gel nails removed that I had done at another studio. Because I've experienced nail lifting and skin irritation that's pretty painful with acetone soaking before, I called ahead and requested if it is possible I get my builder gel nails removed via just drill. I was told yes, it's possible. They were able to fit me in pretty quickly which was great! After I arrived, I requested them to trim my nails short and remove the polish. Minimal cuticle work necessary but I'd like a manicure with no additional polish needed, just nail strengthener. The lady who greeted me up front said of course, we can do that. However, the technician who was assigned to me did not know what I was asking for. I tried to explain again and was told ok. My service began and all was fine, but then shortly after the drilling started, my technician was replaced with another lady randomly, who I think was in rush despite no other clients I could see waiting at the time. This was the biggest issue -- unlike her prior colleague, she increased the power of the drill super high and started filing away extremely aggressively, and I truly believe she went too hard and either rotation speed was too high or she pressed too hard. I felt heat on my nails I don't think I should've felt, and the tips of at least half my fingernail have been left extremely, EXTREMELY thin. Even with two coats of nail strengthener. She got a bit upset at the three times I flinched I think. After service, I could barely put any pressure on my nails without them bending a little. I've currently already broken two and it's only been two days (one broke when I tried to itch my LEG?!) :(. If you look at my nails from the top you can see the tips are more pink and from the side, even a slight difference in density at the tips. I'm a bit worried of onycholysis as I work a lot with my hands and they're short, so breaking them is painful. I do note that there was a language barrier with second tech as well, so I had to ask at least three times to cut my nails short. That's totally fine. However, I think she got frustrated with me because she'd already begun filing and shaping one nail before she finally understood that I needed them cut. As much as I understand there might be a language barrier with ME, I do wish her colleagues could've communicated what I was requesting to her if they had to hand me off. It's not that I didn't try to communicate either... I bring this up only because I noticed after that she immediately started working way faster and more aggressively and I believe skipped some parts of my service without saying anything. While she did remember to apply coats of nail strengthener, my service ended without any lotion, cuticle oil, or anything like that (and she'd used alcohol on my hands during the process which dried my fingers out) The reason I believe she might've skipped some steps without telling me is because her colleague asked her a question in Vietnamese after and came up to me and said it'd only be $25 for the service today instead of $50 for the manicure I'd wanted. I'm not super familiar with nail removals as I usually just let them grow out and cut them off, so perhaps it was on me to go back to the original studio I got my nails done at to get them removed. But this was my first time getting builder gel done which is tougher and I wanted to go about removal in the appropriate way. I did try to do my due diligence and call in advance to ask if it was possible and ultimately I wish I'd just been told to maybe go elsewhere more experienced with removals with a drill :( Edit: added a star because I had an okay experience w/ this salon in the past

I've been going to this salon and specifically to Vivian for a little over 3 months now, and I can…read moreconfidently say I've found my nail tech. From day one, I've had nothing but great experiences, and Vivian is a HUGE reason why. She handles your nails with care and checks in at every step, which I really appreciate. I've loved every single set she's done for me. One time I came in with basically zero inspiration, and Vivian completely took over the decision-making... and WOW. She nailed it ;) I loved what she chose and trusted her instantly after that. I've also come in with specific design inspo, and she happily accepted the challenge like it was nothing. Her work is so detailed, creative, and clean! She's truly an artist. You can tell she takes pride in what she does. On top of her talent, Vivian is just the best. She's kind, friendly, remembers your name, asks about you and your family, and genuinely makes you feel welcome. As a Sunset District native, this salon has that neighborhood feel, like a local spot where they actually know you and care. I'll absolutely be coming back and won't go anywhere else.

It's been 2 days and the nails are peeling off. They were really overpriced for a simple design…read morewith no extensions ($85), and cost twice as much as quoted. My cuticles on the other hand started bleeding because she was ripping them out too fast, but I was honestly fine with that. The price is just not justified given the service, and the nails are not lasting.

Provide solutions for my broken nail even before an appointment. Cherry was extremely responsive…read moreand patient in explaining the solution! I really appreciate her advices.

Akoya Beauty is incredible! My nails are stunning and look exactly like my inspo pic. She really…read moretook her time to make sure the color, shape, and designs were perfect. The studio itself it super cute and comfortable with lots of colors to choose from. I was even given snacks, drinks, and my choice of Hulu shows to watch. Definitely recommend!

I had such a wonderful experience here! Tiffany did excellent job!The nail and lash services were…read moreabsolutely amazing. My nails were beautifully shaped and the design came out even better than I expected. My lash extensions look natural, lightweight, and perfectly styled. The staff was friendly, professional, and very detail-oriented. The salon was clean and comfortable, and the whole process was relaxing. I will definitely be coming back and highly recommend this place to anyone looking for high-quality nails and lashes!

Booked an appointment online for a hard gel removal. Very easy and convenient to make the…read moreappointment online through their website. It's $25 ($15 for normal gel) without additional services. They gave me a small bottle of water before the nail session started which was nice. The nail tech was gentle and careful when removing the hard gel with the nail drill. She also shaped my nails carefully. I was happy with the service for the price and they didn't try to upsell me or get me to add on more services. I gave a $5 tip. Will definitely be coming back if I need to get my nails done!

My favorite nail salon!!! I have been going for YEARS! The ladies are the best…read more Excellent manicures and they're so good at designs as well They take venmo & zelle bc who has cash on them these days

Such a kind and patient team! We had an appointment with Ella for nail trim/pedicure. She was so…read morelovely!

No frills, good quality nail salon. Clean and organized but…read morenot a modern vibe. The owner May did my nails and she took great care and attention while making small talk. She is gentle and not rough or rushed which I appreciate. They also offer facial services and waxing services. Massage chairs included. The chairs are in good condition. Would definitely come back again.

I'm happy coming here for pedicures, manicures and lip waxes. The location is super convenient and…read moreAngelique and Mai are very accommodating.

Hoang the manicurist/nail technician is so amazing! She's very gentle with your nails and is super…read morefast! The price is veryyyy fair and she's so nice. Love visiting her for all my gel mani/pedi sets! I come back even when I moved out of the neighborhood!

Yuki and Hoang are THE BEST. GREAT Service and great pricing…read more I went in with my family for 3 pedicures, 2 haircuts, and a manicure. While it is a small salon, they are great in managing it all. The care they both took for their regulars that came in and for the new customers that also stopped by. This is my family's newest regular salon for self care. Bonus: they are super funny and full of life!

Absolutely blown away with the level of service! I came in with two cracked nails that Ivy was able…read moreto fully repair before the hard gel manicure. The attention to detail was truly something I had never experienced and I was super impressed with the level of service. I showed an inspo pic that was followed exactly and she helped pick colors that would compliment each other. It's a small, cozy space and I was a full 30 minutes early and was able to be seen right away. Absolutely obsessed with how my nails turned out and I definitely expect to be back!

I've been looking for a new nail spot since moving from the north bay to SF and this is it! It was…read morea super easy booking process from yelp and they put your $20 deposit toward your nails. Honestly I'm super impressed with the level of detail they go into when doing nail art. I also love how friendly they are and super caring about whether you really like the work. The vibes are immaculate and the shop itself is so cute, I've never seen a more extensive collection of nail art tools. They executed my set flawlessly and outdid themselves, I won't be going anywhere else, I found my nail spot in SF ;)

The service was okay. I mean what kind of nail tech doesn't wear a mask and doesn't fix the nail up…read morewhen they mess up!. The vibe was not calming at all I think the lady doing my nails was talking crap about me because i was looking at my nails with a disgusted face. Also after I tried telling her I didn't like it she cut me off and forced me to tip her!. Obviously Im not tipping you in you did my nails bad and was talking crap about me!. This nail salon is a whole big fat lie all the people that work there are so mean. This lady proceeded to tell me my natural nails were way to dirty for her!. I am never going here again

Always loving my experience at Gentle Nails. Been going here for several years and although I live…read moreon the other side of the city, I always make it a point to come to this side of town to get pampered.

I gave this place another chance today because my regular nail girl - Tina at TT Nail Salon was in…read moreVietnam. Well I really regret that I did. Uneven bumpy nails - filed incorrectly and spoke about me behind my back the whole time because they thought I can't understand their language. Well guess what - I understood their language and everything they said about me too. They are so clueless when it comes to hardener gel and they don't know how to file properly. They do have some nice spring colors in but won't risk it if I were you. Staying loyal to my girl Tina from now on.

It's always a pleasure getting my nails done at Richmond Nail Salon. Sara took wonderful care of me…read moreand did beautiful work on my French tips and her colleague stepped in to complete the clover design I requested. Gorgeous work. This place is such a gem.