I had a very frustrating experience with this company. While the finished roof looks good, the overall process was a nightmare. They started my project without first obtaining the required city permit. The city eventually stopped the work because there was no permit, and the company only pulled one afterward. Another issue was the contract. They used the date they gave me the estimate instead of the actual date I signed the contract. When I tried to cancel, they told me I couldn't because they relied on the earlier date, even though it wasn't the date I signed. They also removed my swamp cooler without understanding how it worked and left a water pipe open, which left me without water for two days. My calls went unanswered until the second day. The craftsmanship itself looks good, but the lack of communication, poor project management, and the way the permitting and contract issues were handled made this a very stressful experience. I would recommend asking plenty of questions and making sure all permits and paperwork are correct before work begins. read more

The roof masters were great to work with. They responded quickly when I called, and had great communication with planning the project. We had a leak in our roof and decided to redo the whole roof since it was old. Gilbert and his team were great, and wrote up clear plans and quotes for a repair or a whole reroof. We also had gutters installed too. The whole process was smooth and well organized. read more

The work is very good. The installers were fast. There was a hiccup but it was resolved quickly and to my satisfaction. I am very pleased with my new roof. read more

Needed a roof leak fixed asap and they came out within a few days to give me a quote. Great communication and very professional. Agreed to the price and they were able to come to do the job within the week, even doing the job in the rain. I would definitely recommend for future work read more

I have a leak in one of my skylights. I called The Roof Masters and scheduled for them to look at my skylight. Jhonny Martinez was the project manager who came out. I was given a one hour window. He called to give me an exact arrive time. He looked at my skylight and told me since there was no roof damage, I would be better off calling a skylight company. He was very honest and professional. He was a pleasure to deal with. I will definitely use this company if I have roofing issues in the future. read more

My roof was leaking. I called around and got a few quotes. Roof masters had a great price and the estimator, Beto, was professional and gave me an honest evaluation of repair vs reroof. I ended up going with a reroof. The quote upfront explained all of the potential issues that we may encounter during the process and costs. The roofers had the job done in 1.5 days. They were friendly and kept me informed throughout the process. My roof now looks amazing and it comes with an awesome warranty. Office staff was also great, so you can tell this business is a well oiled machine as a whole. Thank you Roof Masters! read more

We have given this company multiple opportunities to fix the issue that supposed they fixed the first time they cam eout over a year ago. Again the same leak in the same location and all they did was add some black glue on the problem. They have yet to come back and fix or check on the issue. They have canceled on us multiple times with excuse after excuse. Of course the first time they came they were responsive but after the issue was not fixed and they received money, we can't seem to get ahold of them to complete the job. I hate leaving bad reviews but what I hate even more then that is people taking my money and not doing rhe job they were paid for. It's been over a month since the second leak has happen and nothing have been solved. Save your money and find another company read more

This company is top notch. Helped me out with a roof leak during the corona virus shutdown. The work crew (Angel, Angel Jr) that showed up were real pros! These guys took before and after pics, and kept me in the loop the entire time. These guys had the best price and worked with me when I had to change the parameters of the job a week before the scheduled start date. I'd recommend these guys all day long! read more

Quote consisted of telling us from the ground of our two story property that we needed a new roof when we have a small leak in one room.

These guys were great. Came when they said they would and customer service was excellent. Easy quote (with photos) scheduled time, and work completion (with photos) provided via email. Only inconvenience is that if you pay by debit or credit there's an additional charge, so pay cash or check. Really a small inconvenience compared to the excellent service. read more

My roof had a leaking problem and while all other roofing companies either couldn't get on top of my roof due to it being too steep, Roof Masters were able to fly drones at the top and take pictures of the issue. They scheduled me out and got it fixed with no problem. They also offer military discount. read more

I had been putting off some roof work for the past few years and I finally decided to get some quotes. I posted pictures and a scope of work on Yelp. The contacts and appointments started happening quickly. The Roof Masters provided the best, most comprehensive quote. Not only was the quote excellent, I was very happy with the communication and professionalism. Doug was in constant communication as well as Claudia. They worked around my schedule and were very accommodating. On the day that the project was to be started Antonio and his crew were on time and made every effort to ensure that each aspect of the project was done on time as well as professionally. I am extremely pleased with the way the roof repairs looked and with the fact that when the team left you could not even tell that they had been working. They cleaned up every bit of materials and ensured that we were pleased with the results. I will recommend The Roof Masters to family and friends. read more

They did a great estimate with picture and their work was excellent and incude new picture when they were done and the were so great at communicating throughout the process read more

Contacted this company about roof repair and was told they are not doing that type of work now. Why does there description of work says they do. Just wasted my time read more

We began having leaks under our solar installation (installed by another company) last year. That company was unresponsive and unhelpful. Someone from the Roof Masters came out and immediately pinpointed the problems. They gave me a quote but given the age of most of the roof, a patch job would have only kicked the can down the road another few years so they coordinated a full solar removal, re-roof, and reinstall of the system (we have 40 panels so it wasn't a small task). Everyone that I spoke with and worked on the project was helpful and professional. I'm appreciative of the great work they did and the peace of mind that comes with a new roof, warranty, and knowing the solar is installed the way it should have been from day one. read more

We had a great experience having the tiles lifted and the underlayment replaced by The Roof Masters! The came out quickly for a quote and I appreciated that they respected our time. We had a crunched time line because we were half way through solar panel installation when we realized it needed to be done, and wanted to get back on track as soon as possible. Their quote was reasonable and the crew was very professional and respectful or the property, particularly when cleaning up after the end of each day. Jhonny was a great communicator as project manager and effectively got the project done quickly, even got the installation moved up and shortened to get everything done before the upcoming rain storm! read more

I went back and forth with several roofers for a roof leak. I was initally very impressed with The Roof Masters responsiveness, professionalism, and overall in depth presentation of the compromised areas and work needing to be done. Doug and the crew went above beyond my expectations. I am very pleased with the work that was done. We already have had rain since the roof repair and no leaks. I highly recommend Doug and the Roof Masters for your roofing needs! read more

Everyone from the Roof Masters team has been the best! I initially had them quote for a couple of leaks. The recent heavy rains showed me that I had many more leaks. So I had them redo my entire roof. They pulled up the tiles, stripped off the old tar paper, removed and replaced rotten wood, fixed some weird roof angles and drainage then laid down a synthetic underlayment, installed the old tiles and replaced some that were broken. I can't even tell which are the new tiles. The crew kept the site clean throughout the entire process. I have only found a couple of nails on top of the bushes. Wonderful workmanship. They also installed a few additional vents to help keep the house cooler. Now I have a roof that not only looks great but does not leak! Weather delays did occur but that was Mother Nature at work. read more

Thank you roof master for a job while done you guys are the best of the best it was a pleasure working with Johnny who is on top of his game when it comes to customer satisfaction like I said you guy's are the best roofing company out there thank you MikelDelifus read more

We had a leak in our roof that project manager Jhonny came and looked at for us. He was very thorough with his walk through. He showed us pictures of what needed to be repaired as well as a few broken tiles that needed repair too. Diana was very responsive and easy to work with and made sure to get in contact with me every step of the way! The two workers the angels, showed up on time and worked diligently on the repairs. Would definitely recommend, and use in the future! read more

From our initial meeting with Doug, the Project Manager, whose drone filming gave us a clear and complete idea of what work needed to be accomplished, to the "two Angels" who arrived on date and on time to do the repairs and the required building-code cut to a very steep-pitched roof section, our experience with Roof Masters was exceptionally productive. The professionalism of the roofing team (the two Angels!) included the patient answering of questions, excellent clean-up, and a very apparent customer-service orientation. The quote was exact and there were no suggestions for extras or changes to the defined work. It is less than usual to receive this kind of service from contractors; Roof Masters proves that customer service is still a valid way to do business. i highly recommend them to anyone with a roof that needs attention! read more

Their service & professionalism is one of a kind. It's refreshing to find a company that not only has the most qualified employees but Knows how important customer service is. They've mastered their trade & always go above and beyond without leaving you broke. I highly recommend them. read more

Not good . it was a big pain scheduling an appointment but a guy did finally come out and look at the roof months ago I have called multiple times to find out what he saw and to get it fixed but no call back I just called again just now today to find out and no one knows . The rain is coming Tommorow and they say they can look at it again in 4 days when the rain stops . Not sure how they stay in business. read more

Called "The Roof Master" to schedule an appointment to get an estimate on repairing our house roof. We are missing some shingles on our roof and needing a repair. I was declined for an appointment or service when I called, because this kind of repair work would not be a big enough job for them. The job has to be at LEAST worth $1500 to them. This was told to me by the lady who schedules for them. Definity was shocked that they pick and choice a customer to do business with based on how big the job is! read more

Excellent company with prompt and professional service. Jhonny Martinez came over, looked at the problem and proposed a fix for a leak in my roof. I opted to do a general tune-up at the same time to replace missing and broken tiles. He and his support team were super-responsive as the job was scheduled and completed, with everything tracked and documented online. The workers did an excellent job, everything on time, at reasonable cost, and great workmanship. Highly recommended ! read more

Rudy and The Roof Masters staff provided excellent customer service. They were very helpful, knowledgeable, and answered all of my questions. I would definitely recommend them to anyone looking for a roofing contractor! read more

I called 3 companies for a quote on replacing my shingle roof. Roof Masters fell right in the middle. I choose them because they were detailed and professional in their quote. Working with Jhonny and Annuar and their crew was very reassuring, and answered every question I had. They were here Friday, Saturday and Sunday, trying to beat the rain and cleaned up each day. The only way I could tell they were here was there was no roof on my house. I already have recommended this company, and will continue to do so. Thanks guys for doing a great job! read more

After calling around different companies and getting estimates from some and never heard back from other companies, we decided to go with The Roof Masters because of Johnny Martinez customer services, he is a great project manager. The crew of the Angels (father and son) did a clean and quality job. We are so happy with our new roofing and we even got a new vent green machine for free! Thank you Johnny and Angels for answering all our questions and your great customer service! read more

I used The Roof Masters to fix a leak on my roof. They sent someone out to inspect my roof and provide me with a detailed description of the problem with pictures. The flashing and underlay on the roof was causing a gap to allow water in the house. Roof Masters removed 720 tiles, replaced any wood damage, replaced the underlay with titanium underlay, replaced the tiles and fixed the flashing. I couldn't be any happier with the finished product. My roof looks better than when the house was built. I wish builders would provide this quality when building homes. The cost of the repair was fair and comes with a 5 year warranty. I definitely recommend The Roof Masters. read more

Exceptional customer service with exceptional quality work. If you are looking to have your roof repaired or replaced, look no further.

Alberto and his crew were amazing! They cleaned up every day and showed up on time. They even helped me move a crib upstairs! The roof looked amazing when it was done and they replaced everything and didn't cut corners. Jhonny responded quickly to all my concerns and questions and I feel they were very fair priced. read more

Wonderful, wonderful company. After many, many calls, being hung up on, not called back and appointments that were not met, The Roof Masters had my back. They gave me an appointment as soon as possible even though they are just as busy as the other companies, did a thorough estimate and are very reasonably priced. All the girls on the phone were very sweet and helpful. Thank you to Diana, Elida and Beto for all your help. read more

This Company is absolutely one of the best, after getting estimates from others to fix our roof. Sincere customer service and honest prices for the attention to detail completed on the project- along with the warranty included surrounding our particular roof issues. Having had a few other estimates prior, this company really impressed me with their professionalism and explanations of the causes and effects behind the needed work. On the specific work we had completed, they warrantied their job, and no other companies had offered that- as a homeowner that was important for having piece of mind, and further meant they have integrity in standing behind their work. Their work crew was extremely professional and very nice. They kept the area free from debris while working, cleaned up afterward, and I could tell they really did honest craftsmanship- seeing the cares they took in the different phases until completion. I would highly recommend this place of business to others that reside around the Temecula areas. read more