I have been using the pool guy for a couple months now on and off. I originally needed them for some equipment repairs and a one time chemical and cleaning service. Jake came out right away and got the job done and did it well. He explained everything that needed to be done in full detail. My equipment is about 18 years old so it needs some help, and Jake did a great job getting it running properly again. If I ever had an issue with it he would come out right away and look at it. I just had him and Bob install a brand new heater (ours stopped working about 5 years ago) and he gave me a good quote on a new one with the installation and even after that something was wrong with the gas line, they came back the next day and blew the line out for me with no extra charge! And to go a step further, I didn't need a pool maintenance service because I do it myself, but Jake went ahead and told me some great tips that I didn't know about, which I thought was awesome if him doing! He was never pushy to get me to use them monthly! These guys are great, end of story. read more

The Pool Guy has always done a great job on our pool. They show up weekly and they are very nice and polite. They let me know when I am low on water and he is always polite and available when I have any issues. Bob has helped me to replace parts on my system and helped me through the process of rebates with step by step help through that "fun" process. Bob always contacts quickly when I have questions or concerns. If he doesn't feel comfortable about a problem, he lets me know and refers me to the right place for a filter, heater or pump issue. He always makes himself available and takes care of requests in a timely manner! I have nothing but good things to say about Bob and his employees! read more

Wouldn't recommend them. They broke our filters and did not even notice us. They would charge us extra fees with out asking first. And last They canceled our service with out even calling or any notice. Bad experience. read more

Jeremy Norton at Pool Guy Pool Service is outstanding! He cleaned our hot tub and maintains our swimming pool, keeping it immaculate. Our hot tub sparkles! He is efficient and an excellent worker. We are extremely pleased with his service. read more

As a guy who was used to taking care of our pool for years, I was quite guarded about hiring someone else to take care of our pool . I'm glad we invested in Bob with The Pool Guy Company. Our first encounter with Bob was great because he solved our pool heater problem right away . He also helped us with replacing our old pool pump with a more energy efficient one. Bob is always one call away and always follows up on all of our service calls. We have been with the Pool Guy for 3+ years and have received nothing but great pool service since the beginning. I would recommend "The Pool Guy " for A+ pool service. read more

I've found "The Pool Guy" in Corona to be completely professional and reliable. Over the past few months I've had occasion to interact with several of the personnel and I couldn't feel more pleased with my decision to use them. Everything that was said will be done, has been done! I'm fortunate to have Jeremy as my regular technician. He is always willing to take whatever time required to make sure my questions and concerns are answered, in addition to always leaving my pool sparkling. read more

Stay away from the Pool Guy!! These guys are horrible!! Dishonest as they come! My heater stopped working and I asked them if they can take a look at it and give me an estimate to repair. He explains to me the pool heater is not repairable and I will need to purchase a new one. Being that this heater is only 7 years old, I thought it might be wise to get a second opinion. End result it was just a matter of chewed wire from rats and a $212.00 repair. When I told him that I didn't need a new heater and I had a pool repair specialist come out and take care of the problem he became very rude and without even giving me any notice stopped coming to my house for pool maintenance service. I had already paid him for the month and he never returned any part of my money. To me it was good ridens ! The Pool Guy and its operators Jake and Bob will come across as very nice guys in the beginning but don't be fooled. read more

I have used this pool service for over six years now and I have never had a problem. Bob and his staff have always been courteous and professional. They have never missed an appointment in 6 years! And they have always kept our equipment in top condition after installing it new within weeks of the purchase of our previously bank-owned home (pool was a green swamp and original equipment was utterly destroyed) in Corona. Jake is a competent business manager and all of the cleaning staff have been diligent, timely and patient with our special issues (small barking dogs, pool fence, fenced yard/occasional locked gate). I couldn't recommend The Pool Guy any more highly. read more

BEWARE! I only used this company for 4 months and I had multiple issues with them. They changed staff on me therefor the new person didn't have my key and my pool didn't get cleaned, they left a card and didn't bother to pick up the phone and call to let me know what happened. The next two weeks I had to be sure I was home to let the new staff in to have my pool cleaned since they couldn't get the key back from the former employee. My pool was twice cleaned poorly. The pool didn't even look as if anyone came and when I called to ask if they did I was told they wouldn't know until the time cards were in on Friday because...apparently they can't call each other to communicate they're business either. They did not offer to come back and clean our pool on the two occasions I called to complain, I even asked and they said "no"! Also my spa was failed to be cleaned one week due to floats in it because again they are too lazy to make a phone call and simply ask if they can move them and not be liable. Jake is very rude, argumentative and has poor business etiquette. I'm so upset I put up with this company for the all of 4 months. read more

I have used The Pool Guy service for over 5 years and have always found them to be honest, reliable, courteous, and affordable. They are conservative in their recommendations, and do not suggest repairs, treatments, etc. unless it is absolutely necessary. After they took over servicing my pool, I have never experienced any algae or water quality problems. I would not hesitate at all to recommend The Pool Guy for any pool maintenance or repair issues. read more

Their horrible! Everything was fine until there was a wind storm. A towel blew into the pool a and their guy never came. When my wife called and spoke to Jake, he said they did come. To which my wife responded, "Then why is there a towel in the bottom of the pool?" After that, he was very condescending and rude. Then, a couple of months later, the guys that came to clean the pool, knocked some stones off of the spa. My wife called Jake to tell him and he treated her rudely and was condescending again and told her that the stones were loose. How does he know? He's never even seen the spa. When I called Jake, I informed them that they needed to take care of the damages that their guy caused and that the stones were NOT loose before their guy came over. I should know, I had just used the spa the night before. I also told him I didn't appreciate him speaking down to my wife and asked him to "Please treat my wife with respect when you talk to her." He told me I had an attitude and hung up on me. Then he left me a voicemail telling that they will not longer be servicing our pool. Awful customer service. Just awful. Stay away from these guys. They have no idea how to treat customers! read more

Do not use this company! Jake is sooo nice until you call with a concern or a problem. Then he becomes rude and condescending! Noticed one week that his guy didn't come and clean the pool. Called Jake about it and he told me that I was wrong. I was not wrong and his employee lied to him making him look ridiculous. Most recently came home to 5 large stones laying on the cement that should have been on spa. One was in about 5 different pieces. I called Jake and asked what happened as I knew it was their day to clean the pool. He was unapologetic, rude and didn't ask for pictures or to even come out and take a look at what his guy did. He told me they were already loose and I needed to call a masonry to come fix it. Really? How about the stone in pieces? Did it break into pieces on it's own? How do you know Jake? Did you come and test the stones when I wasn't looking? He instantly becomes defensive and deflects your concerns. He doesn't care about the customer at all! He doesn't care about your pool or your stuff. Basically this company will take your money and break your stuff and sometimes not show up BUT you are left to pay for their inadequacy and mistakes. And don't be fooled by Jake's "God Bless". It's phony...like him. read more

I have been using The Pool Guy for at least 14 years and have been very happy. Bob has always been pleasant, courteous, and responds promptly whenever contacted. His technicians come once a week and in 14 years, I have only had a problem with the quality of the cleaning on one occasion. I emailed Bob and he sent the technician back out within an hour of my sending the email and the pool was cleaned to my satisfaction. I only had one other problem with one of the technicians and filling the pool with water. Upon reporting it to Bob, he apologized profusely. He further discussed the issue with me and suggested a solution which required some work on setting up the pool fill valve on an automatic timer. He installed the valve and only charged me for the part and did the labor for free. I have recommended The Pool Guy to several friends in the Corona area and they, too, are happy with their service. read more