Great customer service, very friendly, needed a plastic 6 inch tubing and they helped me figure out…read morewhat I needed and went above and beyond. Great place!

We love our new spa but it took them 3 weeks to send out a tech to examine a leak on our brand new…read morejust delivered arctic spa. The appointment was changed 3 times too. Corporate if you're reading this: poor service on a higher end line of spas which we are now reluctant recommending to others.

Pdq spa service is unbelievable. I believe the text name was Greg was extremely knowledgeable and…read morehe was fast. He answered all of my questions and was able to fix my leak in my hot tub in a matter of minutes. I will highly recommend and I will use these guys going forward.

PDQ Spa is the real deal. Total pros who are responsive, fair, and reliable. We've hired them a few…read moretimes over the years and are always glad we did. This year, we tried someone else when they were closed over the holidays. Big mistake. Thankfully PDQ has since fixed the problem. They can't always come on short notice, but are worth the wait.

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

excellent quality equipment and superior customer service, could not be more pleased. decent price…read morefor the spa. team came out and did a site inspection with very helpful suggestions. delivery was on time and customer service very helpful getting the spa running

I have owned my West Coast Spa for five years. It has been an excellent, reliable hot tub. I…read morerecently needed some service and the company was excellent to work with. My issue was resolved on the first service call and the service team was top notch. I highly recommend this organization.

Cascade Pools built our pool in 2016 and have serviced it ever since. High praise for every facet…read moreof this company. Construction was straight forward and on time& on budget. My interactions with the service department have been so good, responsive, timely and fix anything that comes up. And they're super kind about not telling me how dumb I am when I cause the problem. Service like it used to be- real service minded, timely and accurate and billed fairly! I've loved Cascade Pools and am happy to do business with them! That's all‍

Stephanie Mullins at Cascade Pools always provides exceptional service in caring for her customers…read more Her attention to detail, friendliness makes her service invaluable. and made the entire experience smooth and worry-free. I highly recommend her service to anyone seeking professional pool care.

Hello, The end…read moreproduct satisfied us and it should for the amount of money invested. I will give kudos to the folks who constructed our spa. Darren was great and professional. As for the process of getting this project moving, I was very disappointed at times. I invested many hours, days, months, and finally a full year to get it done. The details are expansive so I will have to abbreviate this review. The crew seems like they know how to build a spa but the project management was my sore spot. If you go with ad tech, or the other name they go by, northwest pools and spa, please make sure you clarify exactly what you are getting and what work they will do and what work will be left up to you to do. I blame myself for part of this, but hey, I haven't had many hot tubs built, first time...but if I had known, I would have approached this differently. Please note you will be responsible for all electric, gas, and venting of equipment. To give you an idea of what this means, our quote was about 20k to build this hot tub(seemed like a great quote) but all of the extra work was about 9k and that was having a father n law who did most of the electrical. So, the price quote is only about 60% of what it's really going to cost you, and they dont really come out and tell you just how much additional work is required beyond their part. I was like ok, run a gas line, get the electrical panel fired up and they take care of connections. None of that was the case. I had to make all final connections to equipment and venting, which was a feat, lots of codes and permits that weren't part of the contract. Also, dont opt to excavate your own spa, not a good choice of mine :(, very upsetting. With all that said, we love our hot tub, we think it looks fantastic, (even though the project manager never complimented it herself) If you go with this company, you might get what seems like a good price quote but be clear on what you are getting. And it could take a very very long time to get completed. My favorite quote from the owner, and I applaud his honesty. "You were my most abused customer" what can you say to that....I just said, finish the darn thing.

Did an absolutely beautiful job of resurfacing our 20' x 40' inground pool. I would highly…read morerecommend this company to anyone.

Working with Medford & Myers was such a pleasure from start to finish. We hired Medford & Myers to…read moreupdate our 1975 pool. Communication, professionalism, timeliness, and their overall quality of work was exceptional. Working with Dan and his entire team was such a positive experience for us. They all get along & work well together. Years of experience have come together in creating a top notch organization. We are amazed at how wonderful our pool looks, we could not be happier! This is the company to hire if you want a beautiful update or new swimming pool. Thanks Dan, and thank you to your awesome crew!!

Love them!!! Prices…read moreare great! They were crazy fast!! And my pool looks amazing!!! Could not be happier!!