Absolutely great service and support from this crew! I use them exclusively for my pool needs. Knowledgeable and helpful! I get my chemicals, replacement pump system parts, advise and water testing from this awesome team!!! For sure a treat to deal with. read more

I do not recommend The Pool & Spa House for pool maintenance, repair, or product sales. Despite their many retail locations, their knowledge of pool equipment and proper maintenance is extremely limited, and they frequently recommend unnecessary services and expensive replacements. We used them for years simply because we didn't know better. One of our earliest red flags should have been when we hired them to balance our water. Two days later, the pool was completely cloudy and burned everyone's eyes. I watched the technician pour in gallons of muriatic acid -- something I now know will crash pH to unsafe levels. That was our first clue that they were not the experts they claimed to be. We continued using them, even replacing an expensive piece of equipment at their recommendation. But the final straw was when our heater stopped working and displayed a "lo flow" error. Hayward heaters can throw that error for many reasons -- up to 13 different causes -- yet the technician didn't even check the heater. He took one quick visual look around and immediately tried to convince me that I needed to replace the sand in our filter, which costs thousands of dollars. When I repeatedly asked him to actually inspect the heater (the actual equipment with the error), he reluctantly opened it, said he "didn't see anything wrong," and then became rude, aggressive, and defensive about his "years of experience." After he left, we called another company. They found the real issue in minutes: the flow switch simply needed adjustment. If I had listened to the Pool & Spa House tech, I would have spent thousands of dollars and still had a broken heater. Their retail stores are also extremely predatory. They refuse to sell basic pool chemicals unless you provide your full address and personal information -- something they claim is "policy," even though it's not required by any state or federal regulation. It's simply for tracking and upselling. I still tried to buy from them to support local business, but even when I tried to buy stabilizer they argued with me about the amount I wanted, tried to push additional products I didn't need, and eventually refused to sell to me when I declined to give my address. People should know: you don't need all the specialized products they push. You can easily maintain your own pool using the Trouble Free Pool method with basic chemicals like borax, muriatic acid, chlorine, and baking soda -- all available at local locations that carry pool supplies like Ace Hardware in Happy Valley and Milwaukie for much less. What you do need is a company that can diagnose equipment issues correctly and honestly. For that, go to Classic Pool Spa & Hearth. Their technicians actually know what they're doing, they don't upsell, and they've saved us money and unnecessary repairs. I will say the people who answer the service line at The Pool & Spa House are very kind -- but unfortunately, kindness doesn't make up for poor training, aggressive sales tactics, and inaccurate technical advice. read more

I was having so much trouble getting my pool clean. It had algae and cloudy water. My chorine was sky high. My testing strips were out of date by only a few months, but it made a difference when I bought new strips and it read the right reading of chemicals that were in my pool. It was Brian that figured it out. I couldn't have got my pool cleared and able to use if he hadn't figured what was going on. When he gave me the right chemical it only took 1 1/2 hours to clear up. Thank you Brian. read more

The Pool & Spa House - Clear water - Hot Tub & Pool Near Me - Gresham, Oregon

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Hit and miss on customer service. Sometimes good and sometimes not. They've missed out on me buying stuff from them because of this. Going to go somewhere else. We try to go with local business rather than Amazon to support local business people. But at times they don't have knowledgable people and have to wait for someone to call back. read more

I have been happy with The Pool and Spa House for many years. This spring, my creek jumped it's bank and flooded my pool. It was a devastating sight. Imagine mud, rodents, and branches. When I brought the video of it in to Brian, he paused and came up with a plan to fix it. He took the time to explain each step, giving me print outs to direct me as I was not confident in my ability. The store gave me 15% off of the many chemicals that were needed! The staff is so amazing. Expect to be encouraged and guided at the level you are at when you are at The Pool and Spa House. All I can say is "Thank you so much for getting me through a hard time." My pool is back to perfect! read more

Super helpful gave me all the stuff I needed to get an old hot tub cleaned, sanitized and usable. I followed their instructions and we're up and running. read more

The Pool & Spa House - Cleaned and ready to fill. - Hot Tub & Pool Near Me - Gresham, Oregon

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Hot tub baby! http://www.nbc.com/saturday-night-live/video/james-browns-celebrity-hot-tub-party/1160071/ This is the place I go to for those supplies that make the hot tub a better experience. I can find my chemicals that I need to achieve the right alkaline/PH levels in the water. I then add them to my hot and bubbling cauldron. That's hot tub talk for not burning your skin off. They've got all the products available here. They are very reasonably priced and folks are friendly. This business has been around for a number of years which suggests they must be doing something right. And on that note, let me put my toe in the water and test it out! read more

The Pool & Spa House - Hot Tub & Pool Near Me - Gresham, Oregon

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Lady help me so much with my spa water. I had it all screwed up. Understand now. Great shop. All you need and they have a cool water tester. read more

We are new to the hot tub world and the chemical balance and different products can really be difficult and confusing. This place took a lot of the guess work out of it and tested my water with what looks like a advanced chemistry lab. They then gave us a print out with easy to follow instructions which was very helpful. I would highly recommend them to anybody who is just starting out of just needs some help. Oh, and they have great prices on wood pellets for my smoker too! read more

A shout out to Maria! She is an excellent representative of The Pool & Spa House. I ordered pool chemicals from her and she had excellent knowledge of what I would need for my pool. Her Customer service is the best. So glad to have The Pool & Spa House to help me with all my needs! read more

Just when you thought customer service was dead...I big thank you to Brian Cantrell at the Tigard location who helped me find a split nut to replace a broken pump nut. This was by no means a money making sale...but he did some great research online and used his industry knowledge to zero in on the solution. These guys are great. read more

These guys are great. I trust them with my pool and spa needs. I bought a Polaris there and it had a busted filter right out of the box, but they replaced it right on the spot. I like this place. read more

Needed an unusual valve fitting part, this recent Saturday -- they had it in stock . I was able to get my pool pump running again -! read more

I have been buying products and having the service department help with our pool needs for several years. The minute you walk in the door of their business you are greeted with friendly and knowledgeable employees.. They will test your water and aid in any way. They carry your products to the car also!! I have needed their service department through the years and they are quick with their appointments, Their staff that services call ahead, are very knowledgeable and helpful in repairing and explaining what they are repairing. I usually need several explanations and have lots of questions....patience and kindness seem to be their motto. They feel like friends. I would highly recommend them for any pool and spa needs....they have great pool toys as well as the latest equipment. Linda Campbell read more

For six years, we have been pleased to have The Pool & Spa House in Gresham available to us. We feel very happy to have their assistance and not only do they have the best products, at a moderate price; but also the excellent information and suggestions given to us has helped keep our pool sparkling clean and in great shape. Each time we have had questions, the instructions have been well-given and perfect for less work and better results. Since we are so busy and just want to be able to use our pool with it as nice as it can be, we appreciate someone else's expertise in knowing what we need to do and how we can save our budget and time by doing it the correct way. We have found that the ability to keep our pool up has been easily done with this help. When I walk into the store with my pool water sample, which is always done free of cost and explained in detail and a report given to me, also without charge; I receive a friendly greeting and fast service. They keep an accurate file, so can recall what I may have on hand, if I cannot remember if I purchased one before or when. All these things I appreciate and find present here always. If I should call between taking in pool samples and describe my concern or doubt in what to to do next, they are so kind to help me even on the phone. There are several of us keeping up our pool, so it is helpful that the Pool and Spa Place keeps us all in line so we are doing it right! I feel very fortunate to have a great business like this. My family enjoys and appreciates what we learn at the Pool Schools held there and they feed us too! We meet other pool owners and learn ideas from them. The schools also provide the latest ideas and preventative measures to make the pool a successful venture for our family. read more

I bought a big green egg from this place. Got a large at a killer deal and they delivered for free, set up, comes with a nest, and I offered a tip and they refused. Best service ever and I'll go there for all my egg needs. Thanks Dawn! read more