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    Pool Rescue

    5.0 (1 review)
    Closed 6:00 am - 8:00 pm

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    2 hours

    Response rate

    100%

    Services - Pool Rescue

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    6 More Services

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Pool winterization

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    1 year ago

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    Reagle Spa Repair

    Reagle Spa Repair

    (8 reviews)

    I will start out this review, stating that Scott is a nice guy. I am giving him two stars; one…read morebecause he is nice and the second because he seems knowledgeable. We had him come out for a diagnostic on September 15th, that ran us about $220. Scott charges by the hour and our diagnostic ran a little over an hour. He diagnosed the problem (leaky pipe) and told us that he would send a link for us to pay for the part. After some time of not hearing from him, we contacted him, he sent the link, and told us it would be 1-2 weeks for the part to come in. After a week or so, we called/messaged him to check on our part. It was a week of phone tag and waiting for a response. He told us that he had our part and gave us the "go ahead" to drain the tub. He then texted back a couple hours later, after we had drained our tub, stating that he thought that we were someone else and was still waiting on our part. He responded back October 8th stating he had the part and scheduled us for October 16. He cancelled last minute, stating he had another job that ran over and scheduled us again for November 6th. He showed up late, at dark, took time to set up lights (keep in mind that he charges by the hour) and removed foam from around the area he needed to work. After an 1 hour, he stated that he couldn't finish the job because he needed help to get to where he needed to be. He scheduled us again November 8th. He showed up again with help, after dark and told us he forgot the part and would have to reschedule with us on November 10th. He didn't show up on the 10th because he had another job that ran over. He then texted, stating that he wanted to "prioritize" us and give us our own day and time needed to finish repair, which he estimated would take two hours. He scheduled us for November 18th at 12pm. He showed up at 2:15pm with a new employee who refused to help him lift the tub, the whole reason he rescheduled with us. He forgot a part and left at 2:45pm but returned to finish the repair at 3:15pm. He spend maybe 30 minutes working on the tub, fired his employee on the spot because the guy stood there, refusing to work, left to take the guy home at 4pm and returned at 5:45pm. When he returned it was dark (repairs take longer in the dark) and he completed the repair at 7:45pm. The amount of time he collectively spent actually working on the tub was 3 hours and 30 minutes (11/6 for 1 hour and 11/18 for 2.5 hours). We know this because we have a camera pointing in the direction of the tub that time stamped when he came and went and we were home during both appointments. Before he left, we asked him how much time he would be billing us for. He stated, "I'm only going to charge you for three hours (this was including an hour from when he came out to remove foam), even though it was a lot longer because I know it's taken a while to complete the repair." Yes, his equipment was at my house for about 6 hours on the 18th but the actual time he worked on the tub was 3 hours and 30 minutes. It's not my responsibility to pay for errands to pick up forgotten parts or driving your ex employee home. He charged us for 3.5 hours of work, which we paid. There was no discount for inconvenience, which is fine but don't tell me one thing to just turn around and do something different. The tub was finally repaired after two months. We were instructed to wait 72 hours before filling the tub to allow for the silicone to dry. We got it filled and went to plug it in but the cord kept tripping. When we started this repair it was hot and sunny. After we were instructed to empty the tub, it sat empty and unplugged for about 6 weeks. The weather changed and it started to rain. We attempted to keep the cord end away from rain water but unfortunately moisture made it into the cord because we couldn't keep it plugged in, due to the tub being empty. We ended up having to replace the hot tub GFC cord. No, we did not hire Scott to do this. This repair shouldn't have taken two months to fix. He shouldn't have shown up after dark to attempt the repair on multiple occasions, which absolutely added more time. He should have prioritized us from the beginning. He fixed one problem, just to add a damaged cord that we had to then turn around and have repaired for an additional cost. Very frustrating. He is a very nice guy but not reliable. I would not recommend.

    Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

    Spa Repair Northwest - Water leak under the spa after the initial repair

    Spa Repair Northwest

    (9 reviews)

    Too expensive. Not friendly. Tried really hard to upsell. Kept calling even after I told him I was…read morenot interested in their service.

    EDIT (Monday): I really, really wanted things to go well. I really did. Joshua was right on it on…read moreFriday, as I wrote below. However, when the tech came out, things went sideways, yet again. I'm attaching a second photo that shows what I came home to. My wife told me that the tech got here a little after nine, stayed for an hour, then left, leaving the panel open. He did not tell her anything, nor was anything communicated to me through email or text. Our assumption was that the job wasn't done, since the spa wasn't closed back up. However, the tech never returned. At about 4:30 PM, I called the very friendly and efficient answering service and explained the situation - I didn't know if the work was done, because no one had communicated with us one way or the other, and that it appeared more work needed to be done since the panel was off. To add insult to injury, the tech left our gate unlatched, and had my daughter not found it, our dogs could have gotten out of the yard. Again, to his credit, Joshua got back to me within fifteen minutes, and I explained the situation to him. He confirmed that the work was indeed done (but I can't really tell, and won't be able to if and/or until I see the water level going down. The concrete slab is wet, and it being December, it's unlikely to dry out enough anytime soon to determine if there's any leak at all). I explained my frustration at the fact that 1) nothing was communicated to me one way or the other and 2) the spa being left open seemed to say the work was not done, but the tech never said anything. He apologized, and told me the tech would not be working for them much longer. It seems that a lot of the trouble is being cast upon the technician, and I'm sorry to hear that the young man may be losing his job, but I'm sure everyone involved would agree that the buck stops with the managers, who are tasked with making sure that the techs that go out in the field are competent to do the work required, and understand the basic principles of customer service. I told Joshua that I had no other recourse than to reduce my review back to one star. I cannot in good conscience recommend Spa Repair Northwest to anyone. I understand that my negative review is an outlier, but it's important for consumers to understand what they may (or may not) be getting when hiring a company to do a service. For $800, I expect quite a bit more. EDIT (Friday): Joshua from Spa Repair Northwest called me after hours to let me know they were on it, and have scheduled a repair appointment for first thing Monday morning. I've added two stars to my original review because of their prompt attention to my concern. I will revise this review again once our spa is in operating order. (Original post): At the beginning of October, I noticed that my older Arctic Spa had a small leak. A repair tech came out and told me our pump needed to be replaced for about $800 including cost and labor. What followed was a series of unanswered calls and missed messages, with the ultimate result being a new pump finally arriving. The same tech came out to install the pump, which resulted in a proprietary part on the spa breaking, which required being special ordered from Arctic Spa. Again, a series of miscommunications, and I was finally informed that the shipper had made a mistake, resulting in an extended delay in getting the part from Arctic. I got a flurry of apologies from various representatives of the company, and a firm date was set for the replacement part and the pump to be installed. That was four days ago (Monday). This afternoon, I went outside to hear my spa "roaring," meaning that air was being sucked down into the pump. I opened the lid to see the water level was down about two inches, and there was a substantial amount of water emerging from the underside of the spa. I was able to speak to someone in the office this afternoon, who assured me someone would be in touch as soon as possible. I'm not holding my breath, to be honest. Of course, it is a Friday after a holiday, and I understand that, but I also understand that this has been going on for two months now. Lastly, it seems as though the tech has installed the pump incorrectly, though it might be a design issue. This is the third pump I've had in 24 years, and with the previous two, the standard filtering setting on the spa was the "low" setting, but now, when the spa switches on to filter the water, the jets are on high. I see that this company has a lot of very positive ratings, and I want to believe that I've just had a perfect storm of problems that really isn't the fault of the company, but my confidence has been greatly shaken. To their credit, they did not charge me for the part that broke while the pump was being installed initially, and they were very apologetic and attentive to me once the problems with their shipper was discovered. I'm hoping things will get better.

    Pool Rescue - poolservice - Updated May 2026

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