I recently had an excellent experience with Mountain View Pool and Spa that I wanted to share…read more After dealing with a frustrating situation with another company, SpaMedix, whose tech failed to fix my hot tub heating issue and then completely ghosted me, I decided to try Mountain View Pool and Spa. From the moment I contacted them, they were prompt and professional. Their team quickly came out to diagnose the problem and identified the errors made by the previous tech. They efficiently corrected the issues, and now my hot tub is back to perfect working condition--nice and hot, just in time for some cozy winter soaking. I couldn't be happier with the service I received from Mountain View Pool and Spa, and I highly recommend them for any pool, spa, or hot tub needs. Their expertise and customer service truly set them apart!

Communication was poor, simple tasks not being done like pump covers and refilling chemicals,…read morebrushing pool, were not consistently done.

Good job, easy to work with, and affordable. Going to hire him again…read more I don't have anything else to say

Great job! Very helpful understanding options. Easy to talk to. Discussed option to upgrade to…read moresaltwater and offered discount. Easy to schedule. Reasonable rates.

Too expensive. Not friendly. Tried really hard to upsell. Kept calling even after I told him I was…read morenot interested in their service.

EDIT (Monday): I really, really wanted things to go well. I really did. Joshua was right on it on…read moreFriday, as I wrote below. However, when the tech came out, things went sideways, yet again. I'm attaching a second photo that shows what I came home to. My wife told me that the tech got here a little after nine, stayed for an hour, then left, leaving the panel open. He did not tell her anything, nor was anything communicated to me through email or text. Our assumption was that the job wasn't done, since the spa wasn't closed back up. However, the tech never returned. At about 4:30 PM, I called the very friendly and efficient answering service and explained the situation - I didn't know if the work was done, because no one had communicated with us one way or the other, and that it appeared more work needed to be done since the panel was off. To add insult to injury, the tech left our gate unlatched, and had my daughter not found it, our dogs could have gotten out of the yard. Again, to his credit, Joshua got back to me within fifteen minutes, and I explained the situation to him. He confirmed that the work was indeed done (but I can't really tell, and won't be able to if and/or until I see the water level going down. The concrete slab is wet, and it being December, it's unlikely to dry out enough anytime soon to determine if there's any leak at all). I explained my frustration at the fact that 1) nothing was communicated to me one way or the other and 2) the spa being left open seemed to say the work was not done, but the tech never said anything. He apologized, and told me the tech would not be working for them much longer. It seems that a lot of the trouble is being cast upon the technician, and I'm sorry to hear that the young man may be losing his job, but I'm sure everyone involved would agree that the buck stops with the managers, who are tasked with making sure that the techs that go out in the field are competent to do the work required, and understand the basic principles of customer service. I told Joshua that I had no other recourse than to reduce my review back to one star. I cannot in good conscience recommend Spa Repair Northwest to anyone. I understand that my negative review is an outlier, but it's important for consumers to understand what they may (or may not) be getting when hiring a company to do a service. For $800, I expect quite a bit more. EDIT (Friday): Joshua from Spa Repair Northwest called me after hours to let me know they were on it, and have scheduled a repair appointment for first thing Monday morning. I've added two stars to my original review because of their prompt attention to my concern. I will revise this review again once our spa is in operating order. (Original post): At the beginning of October, I noticed that my older Arctic Spa had a small leak. A repair tech came out and told me our pump needed to be replaced for about $800 including cost and labor. What followed was a series of unanswered calls and missed messages, with the ultimate result being a new pump finally arriving. The same tech came out to install the pump, which resulted in a proprietary part on the spa breaking, which required being special ordered from Arctic Spa. Again, a series of miscommunications, and I was finally informed that the shipper had made a mistake, resulting in an extended delay in getting the part from Arctic. I got a flurry of apologies from various representatives of the company, and a firm date was set for the replacement part and the pump to be installed. That was four days ago (Monday). This afternoon, I went outside to hear my spa "roaring," meaning that air was being sucked down into the pump. I opened the lid to see the water level was down about two inches, and there was a substantial amount of water emerging from the underside of the spa. I was able to speak to someone in the office this afternoon, who assured me someone would be in touch as soon as possible. I'm not holding my breath, to be honest. Of course, it is a Friday after a holiday, and I understand that, but I also understand that this has been going on for two months now. Lastly, it seems as though the tech has installed the pump incorrectly, though it might be a design issue. This is the third pump I've had in 24 years, and with the previous two, the standard filtering setting on the spa was the "low" setting, but now, when the spa switches on to filter the water, the jets are on high. I see that this company has a lot of very positive ratings, and I want to believe that I've just had a perfect storm of problems that really isn't the fault of the company, but my confidence has been greatly shaken. To their credit, they did not charge me for the part that broke while the pump was being installed initially, and they were very apologetic and attentive to me once the problems with their shipper was discovered. I'm hoping things will get better.

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.

he was very quick and courteous and his prices were very reasonable. I'm glad I called around and…read morefound him.

From the owner: Fast, friendly and professional pool & spa cleaning service's, also providing the best in pool…read moreand spa care products at reasonable prices, new covers made in Oregon, equipment, chemicals and other accessories.

Extremely quick response. Decided to try my hand at DIY faucet and garbage disposal replacement and…read morewhile YouTube is great I discovered these projects just aren't my forte. I had some old crappy plastic water supply shutoff valves and connections under my kitchen sink and I'd been advised twice in the past that if I ever wanted to change anything out like my faucet or dishwasher they'd have to be replaced. Well, the time came but I was already stubbornly mid-project when I realized this. Fortunately for me, Mick was able to come out right away and not only replace the water supply valves but also check over (and fix) my work and answer all my questions about how things worked. I'll definitely be calling him again for any needs.

Core showed up and was the first honest tradesperson I have met since moving to the PNW. Installed…read moretwo sinks, two faucets, two shut offs and a toilet for $260. I was quoted over $400 by three other plumbers just for the sink, faucet and shut offs. He was quick, professional and did high quality work. 5 Stars.

We experienced trouble with our hot tub, the jets seemed to have lost some of there power. After…read morechanging filters and everything else I could think of with no result I called Active Aqua. Brandon was very friendly and prompt. He found a broken plastic piece of a valve stuck in one of the pumps right away! It's nice to know someone local who is prompt and good at what they do for a fair price!

I called them twice and left messages as I was inquiring about their services and never called…read moreback. Maybe they are closed

Berg does a thorough cleaning of our spa and checks everything out to be sure it is working…read moreproperly.

We had them come out 9 days ago. The tech said that the hose for the jet had shrunk and would have…read moreto go to the shop to be repaired.And would be 3 to 4 K for the repairs.I have called and left 2 messages as well as e-mailing them.Still have not heard anything back from them. Seems like they would want to get back to us and take or money. I cant recommend them.

Great team to work with! Finding a reliable pool builder can be stressful, but Bluecontours made…read morethe process seamless. Their design team really listened to our vision and executed it perfectly. The construction phase was handled with great care, and the final result exceeded our expectations in terms of both aesthetics and build quality. Highly recommend them for anyone in the La Center & surrounding areas.

From the owner: When it comes to Pool Installation, Pool Construction, Pool Service, and more, no one compares to…read moreBluecontours Pool Design and Construction. With years of combined experience, Bluecontours Pool Design and Construction has worked hard to build the trust of our clients in La Center and surrounding areas. Visit our website to learn more or better yet, call us today!