EDIT (Monday): I really, really wanted things to go well. I really did. Joshua was right on it on…read moreFriday, as I wrote below. However, when the tech came out, things went sideways, yet again. I'm attaching a second photo that shows what I came home to. My wife told me that the tech got here a little after nine, stayed for an hour, then left, leaving the panel open. He did not tell her anything, nor was anything communicated to me through email or text. Our assumption was that the job wasn't done, since the spa wasn't closed back up. However, the tech never returned. At about 4:30 PM, I called the very friendly and efficient answering service and explained the situation - I didn't know if the work was done, because no one had communicated with us one way or the other, and that it appeared more work needed to be done since the panel was off. To add insult to injury, the tech left our gate unlatched, and had my daughter not found it, our dogs could have gotten out of the yard. Again, to his credit, Joshua got back to me within fifteen minutes, and I explained the situation to him. He confirmed that the work was indeed done (but I can't really tell, and won't be able to if and/or until I see the water level going down. The concrete slab is wet, and it being December, it's unlikely to dry out enough anytime soon to determine if there's any leak at all). I explained my frustration at the fact that 1) nothing was communicated to me one way or the other and 2) the spa being left open seemed to say the work was not done, but the tech never said anything. He apologized, and told me the tech would not be working for them much longer. It seems that a lot of the trouble is being cast upon the technician, and I'm sorry to hear that the young man may be losing his job, but I'm sure everyone involved would agree that the buck stops with the managers, who are tasked with making sure that the techs that go out in the field are competent to do the work required, and understand the basic principles of customer service. I told Joshua that I had no other recourse than to reduce my review back to one star. I cannot in good conscience recommend Spa Repair Northwest to anyone. I understand that my negative review is an outlier, but it's important for consumers to understand what they may (or may not) be getting when hiring a company to do a service. For $800, I expect quite a bit more. EDIT (Friday): Joshua from Spa Repair Northwest called me after hours to let me know they were on it, and have scheduled a repair appointment for first thing Monday morning. I've added two stars to my original review because of their prompt attention to my concern. I will revise this review again once our spa is in operating order. (Original post): At the beginning of October, I noticed that my older Arctic Spa had a small leak. A repair tech came out and told me our pump needed to be replaced for about $800 including cost and labor. What followed was a series of unanswered calls and missed messages, with the ultimate result being a new pump finally arriving. The same tech came out to install the pump, which resulted in a proprietary part on the spa breaking, which required being special ordered from Arctic Spa. Again, a series of miscommunications, and I was finally informed that the shipper had made a mistake, resulting in an extended delay in getting the part from Arctic. I got a flurry of apologies from various representatives of the company, and a firm date was set for the replacement part and the pump to be installed. That was four days ago (Monday). This afternoon, I went outside to hear my spa "roaring," meaning that air was being sucked down into the pump. I opened the lid to see the water level was down about two inches, and there was a substantial amount of water emerging from the underside of the spa. I was able to speak to someone in the office this afternoon, who assured me someone would be in touch as soon as possible. I'm not holding my breath, to be honest. Of course, it is a Friday after a holiday, and I understand that, but I also understand that this has been going on for two months now. Lastly, it seems as though the tech has installed the pump incorrectly, though it might be a design issue. This is the third pump I've had in 24 years, and with the previous two, the standard filtering setting on the spa was the "low" setting, but now, when the spa switches on to filter the water, the jets are on high. I see that this company has a lot of very positive ratings, and I want to believe that I've just had a perfect storm of problems that really isn't the fault of the company, but my confidence has been greatly shaken. To their credit, they did not charge me for the part that broke while the pump was being installed initially, and they were very apologetic and attentive to me once the problems with their shipper was discovered. I'm hoping things will get better.

Too expensive. Not friendly. Tried really hard to upsell. Kept calling even after I told him I was…read morenot interested in their service.

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

I found Clean Cut Movers from CL and sent the owner (Nick) a text message asking if he was…read moreavailable to move one very heavy item (dual sink vanity that weighed over 250 pounds) for me that day. Nick got back to me immediately, told me he could be there that evening if it wasn't too late and kept in constant contact with me via text with updates to his arrival. Nick arrived that evening with another mover and I was surprised at how polite, courteous and - yes - clean cut they both were. That has NOT been my experience with movers in the past. They were able to move the vanity through tight corridors, up a flight of stairs and into the bathroom without damaging any of my walls or hardwood floors. Nick waved his two hour minimum requirement for me, which was very kind. I was so impressed that I hired Clean Cut Movers for two hours later in the week. Again, he remained in contact with me providing me with updates on his arrival time, was extremely careful moving our largest pieces of furniture, was efficient, took apart pieces that needed to be broken down and then reassembled them. He asked us where we wanted things placed in the new house and again was very polite and patient with us the entire time. He charged us for two flat hours at $50 per hour (which was a two-man crew) even though I'm sure he was there a little longer than two hours. Add honesty and integrity to the list of words I would use to describe Clean Cut Movers. I would absolutely use Clean Cut Movers again and would recommend them to anybody who needs a couple of movers for heavy items.

Couldn't ask for a better moving service! Definitely made everything a lot less stressful. Easy to…read moreschedule and work with on the day of the move. They were quick, careful, courteous, and really personable. Great prices too! I highly recommend them if you need some help moving!

5/5 Stars We hired…read moreRashad and his team to help load our household into a moving truck, and they were absolutely outstanding. From the beginning, Rashad's communication was clear, timely, and professional. They showed up ready to work in what turned out to be one of the worst downpours we've seen--an actual atmospheric river--and still managed to keep positive attitudes the entire time. Despite the weather, they handled our belongings with care and loaded everything efficiently and securely. Rashad and his crew went above and beyond, and we genuinely appreciated their work ethic and professionalism. We will absolutely be recommending them to anyone in need of reliable moving help. Highly recommended!

I moved today from Douglas County to Multnomah county with a 29 footer, a towed car and a trailer a…read morefreeing drove. My original help cancelled last minute and I headed to yelp. I sent out my request and in less than 1 hour I had a quote. 2 movers showed up and began working. I'm having my home remodel and I had a flat if flooring in addition to a stove, freezer plus household items. 2 hours and done. I'm impressed and would recommend and will use again! This was a long day SAVED, price was extremely competitive and I definitely feel that my money was well spent!!!

We used their service on 10/13. The movers were done unloading the trucks in less than two hours. I…read morethought I remembered something about a minimum time, so my husband and I were discussing things they could help with (rearranging furniture, taking plastic off of furniture) when the lead mover approached and said they were done, holding out a paper for us to sign. I asked him, you don't have a minimum time? He said no they do not. He said someone from accounting would call us later that day to pay the final total. We never received a call. My card on file was charged and they sent me a bill over email which has a charge that specifically looks like it brings the total to 3 hours work ("minimum charge adjustment"). I called and left a message asking about it, no one ever called me back. I called again on 11/4 and spoke to someone. They opened up a claim and I was sent an automated email asking for more details, which I gave. It is now 11/14 and I have heard nothing. The movers that helped us on 10/13 were incredibly nice and efficient. The confusion with whether there is a minimum time (I still don't know for sure, since no one has gotten back to me) with the extra charge is the reason for this review. If there is a minimum, we had more work that could have been done. It's been more than a month and this is ridiculous. I am out more than $150 with no explanation.

2br/2ba apartment on second floor to a 2-story home. Worked with Francisco and Michael who were a…read morepleasure to work with. They were efficient, professional, charismatic, thoughtful, and fast. We packed most of our things to lay out for them to bring to the truck to hopefully save time, but didn't realize how quick they were going to work. They wrapped everything with packing blankets, plastic wrap, the works. They had boxes of all sizes for your needs. The quality of the service I received was leagues above my expectations. I wholeheartedly recommend PacWest to anyone planning to move. Huge kudos to Francisco and Michael, y'all are seriously strong. You guys lifted my 2-piece sectional and solid wood table tops like they were nothing. You made this experience a breeze!

I had Rory paint my house and he did a lovely job. He is through and attentive. His quote came in…read moreunder every other offer I had and his work is a fantastic value for the investment. He was also happy to work around our timing needs and was extremely helpful moving things in the yard I was unable to move with my disability. Rory works quickly and efficiently and I am looking forward to hiring him for more projects around the house.​

I am really happy I found Paul of Home Run Construction today. I had a list of small repairs…read moreneeding attention, and even though Paul is used to larger projects, he found time to help me out. He brought a lot of professional knowledge to the repairs I needed, was friendly and found perfect solutions. Pricing was very reasonable as well. I will definitely be using Home Run in the future. Thank you!

I'm not one to usually leave any kind of review, but wanted to give Paul a shout out for the…read morebeautiful job switching out a crappy old porcelain kitchen sink, with a nice new stainless sink with faucet etc. He showed up on time, as scheduled, and after encountering some typical old house issues, in a few hours, we had an awesome new sink. He was even nice enough to advise on a separate issue in the bathroom. Good guy, good work and very reasonably priced. You get what you pay for, people. Call Paul.

I needed some repairs done in my bedroom and Ricardo came out and gave me a free estimate and price…read morewas very reasonable. He also did an EXCELLENT job!