Good service - and better prices than the big companies. Jacob gave me peace of mind as I have an…read moreold pool under trees, so it's problematic to maintain on my own.

From the owner: Exceptional service for a reasonable price. Let a certified technician keep your pool clean, clear,…read moreand safe for you and your family!

If I could give this person a zero star rating, I would. Theresa stopped by for a first visit and…read morethen yelled at my dad that our pool wasn't filled enough for her. She then left immediately and left our back gate entirely open, we have dogs, which were obvious. Saying she'd be back tomorrow. We bought the house 5 years ago. I answered the door and she said she had worked with the previous owner 10 years ago and knows where things are and headed to one of the gates. She never mentioned working for us before and I did not recognize her. I went outside after grabbing my dads cane for him, while he was going to go over things with her and she was gone. The attached photo is her message to my dad after yelling and abruptly leaving. From what I remember, from 5 years ago from one show, if it was her. She always had conflicts and issues, and just showed up the one time, kept flaking on us with a lot of excuses. This lady is just unprofessional. Who yells at someone about their pool being low (it was full to the point where it has always recommended to be), leaves with the gates open, says they'll be back the next day, and sends a message like this? And if the was the same pool person before that showed up once and came up with excuses to ever come back. Why even come back? You knew the house. Just cancel instead of yelling at a man with medical issues and immediately leaving.

Teresa has cleaned our large pool on a weekly basis and we couldn't be happier, the pool is ready…read morefor use and chemically balanced at all times. She is a complete professional and also had to do a dive in our pool to hand pick out some larger debris and it was for the same hourly rate as normal cleaning. I don't just consider her my pool cleaner she has became a good friend as she often show up with her delicious little treats and great knowledge of pools. Thank you for being my friend and pool cleaner

We have been impressed by how knowledgeable the team has been. Ryan has been very responsive and…read morereliable, taking great care of our pool maintenance needs and repairs as issues arise. I would highly recommend Pool Rescue!

From the owner: Pool Rescue is firefighter owned and operated. We specialize in complex pool system such as…read morechemical dosing feeders, automatic systems, completed chemical balancing, salt pools and systems, and more. We completed routine maintenance, repairs, and services to keep your pool clean and system up to date. Pool rescue also provides pit clean outs, pool deck power washing, filter cleanings, salt cell acid washes, and more. We are a full service company who knows our clients on a personal level. As clients you will speak with us directly and we maintain your pool.

We had just moved Into a house with a pool that had been neglected. We needed a new pump, heater…read moreand filter. I started calling/emailing/Nextdoor looking for recommendations on a pool contractor or pool maintenance company. Of course, being the middle of summer, people were busy, prices were high and I was getting frustrated. Then I found Jump Right In, I sent John a text and he got back to me promptly. We met at the house, he sent me a bid later that evening and it was competitive yet reasonable. I went ahead with Jump Right in and I'm so glad I did. A+ service! I've even texted him a few times with questions and pictures of my PH and Chlorine. I will continue using this company.

John and his son Nick have done a phenomenal job getting our pool up and keeping it nice and clean!…read moreI have NO idea what I'm doing when it comes to pool. I even drained the thing and had full intentions of filling it in because I was so frustrated by it. John is extremely knowledgeable. I say this after many failed attempts at doing this myself (prior to draining it), trips back and forth to different pool stores in the area, and hundreds of dollars spent on chemicals. John not only got our pool up and running in a single day, but the pool looks great and is so clean! We also have a hot tub which he maintains as well. I wish I would have called him sooner- but really glad to have found him!

Serviced our pool last year and service was OK. This year, texted them about pool opening and…read moreservice. They replied they were scheduling it and heard nothing further. Texted more and got excuses about phone problems.Never responded and never provided this years service and never explained why.

Black Rock has overall been good to work with--they do routine servicing of our spa. Nice guys and…read moreknowledgeable. Their portal for scheduling is a bit rudimentary as far as being able to request appointments, and my sense is that they have so much business they have trouble keeping up with everything (ie communicating and keeping to a firm schedule). But they're a valuable resource and seem to be pretty unique in the western suburbs.

Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

This is my second YELP review for this business. I wanted to thank Don Somppi for helping to…read morearrange a replacement part for a Covermate Freestyle spa cover. Don coordinated with the distributor, Leisure Concepts, Spokane WA and within two days we had the part we needed. This is some kind of fantasy customer service, but it is not the first time we've received great service from The Pool and Spa House. Previously we had a need for a system that would work for our round spa. Don, again steered us to a great solution. This store also has every type of chemical needed to keep spas and pools in great shape. A business that understands customer service and "going the extra mile."

Dan does a great job. Glad we found him Honest and reliable…read more So much better than the last guy who overcharged and was unscrupulous!

Simply the best! After being frustrated with another company with continued problems and a total…read moredisregard to the client, I discovered Dan from 2 neighbors who use his company. Dan came out to help me over a weekend when I had a leak and my then current company refused to come out because it was a weekend. My pool has been working so well and the water quality is perfect since Dan took over. Dan and his assistant, Jordan, are great! Highly recommend!!!

The Pool and Spa House is definitely a 5 star business. The folks that work there are great:…read moreconsiderate, knowledgeable, friendly and helpful. They are 100 percent committed to customer service ! Check them out if and when you have questions regarding your pool, hot tub, or spa !!'

I found the store organized and very clean. The staff were extremely knowledgeable on not only…read moretheir brands but were able to answer questions I had on the chemicals I was currently using. I look forward to running out of what I currently have to I can switch to theirs. They were able to do a water analysis on the water currently in my tub and to explain what I needed to improve the clarity and PH balance. I was glad I stopped by.

I was having so much trouble getting my pool clean. It had algae and cloudy water. My chorine was…read moresky high. My testing strips were out of date by only a few months, but it made a difference when I bought new strips and it read the right reading of chemicals that were in my pool. It was Brian that figured it out. I couldn't have got my pool cleared and able to use if he hadn't figured what was going on. When he gave me the right chemical it only took 1 1/2 hours to clear up. Thank you Brian.

Hit and miss on customer service. Sometimes good and sometimes not. They've missed out on me buying…read morestuff from them because of this. Going to go somewhere else. We try to go with local business rather than Amazon to support local business people. But at times they don't have knowledgable people and have to wait for someone to call back.