I couldn't believe the amazing phone consult on two occasions at no charge to fix my hot tub. I…read moreaccidentally overfilled my tub and everything Completely shut down, and wouldn't start. I thought I blew out the entire circuit. I called several places to tell them what happened, and they said they would need to come out and evaluate it first. When I called Mike, the owner of the pool and spa medic...... he was so helpful. Based on what I told him, he gave me detailed instructions because my surge protector plug in......went dark . He told me to buy a new one at Home Depot, walks me through step by step how to install the new one, and he said if it didn't work, then he would come out. Mike said to me that if I can help you do it on your own and it's an easy fix..... you just saved money from me coming out . I couldn't believe it........ and the hot tub is working again just from a phone consult. I asked Mike if I could pay for his time , and he graciously said no. Mike is an honest , kind, and generous business owner. I highly recommend Mike for any hot tub servicing. Blessings Joe

My pre-teen kid put dish soap in the hot tub to see what happens. We all know what happens. I…read morecalled and was walked through what needs to happen and what needs to be done PRIOR to their visit to save me money on the prep that I could do myself. Mike T came out, gave me good advice and helped dial my system for chemicals and filter schedule. Good company I would recommend and will call next time I have an issue.

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

Cascade Pools built our pool in 2016 and have serviced it ever since. High praise for every facet…read moreof this company. Construction was straight forward and on time& on budget. My interactions with the service department have been so good, responsive, timely and fix anything that comes up. And they're super kind about not telling me how dumb I am when I cause the problem. Service like it used to be- real service minded, timely and accurate and billed fairly! I've loved Cascade Pools and am happy to do business with them! That's all‍

Stephanie Mullins at Cascade Pools always provides exceptional service in caring for her customers…read more Her attention to detail, friendliness makes her service invaluable. and made the entire experience smooth and worry-free. I highly recommend her service to anyone seeking professional pool care.

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

If there was a no star rating, I would have used it for Aqua Care Pool & Spa. This company does not…read moreknow the meaning of customer service. The owner Perry Whitworth actually told me to find another company and hung up on me when I asked if he could provide a time window for showing up at my house to look at my spa. I took his advice. I promptly called Crown Pool and Spa Service in NE Portland and they were happy to not only schedule a date to come out BUT ALSO provided me with a 2 hour appt. window.

Working with Medford & Myers was such a pleasure from start to finish. We hired Medford & Myers to…read moreupdate our 1975 pool. Communication, professionalism, timeliness, and their overall quality of work was exceptional. Working with Dan and his entire team was such a positive experience for us. They all get along & work well together. Years of experience have come together in creating a top notch organization. We are amazed at how wonderful our pool looks, we could not be happier! This is the company to hire if you want a beautiful update or new swimming pool. Thanks Dan, and thank you to your awesome crew!!

Love them!!! Prices…read moreare great! They were crazy fast!! And my pool looks amazing!!! Could not be happier!!

This is a great business. We worked with Jack. There was no pressure to buy, no attempt to…read moreupsell, and no selling us things we don't need. Jack arranged for delivery and installation, and walked us through the set up. He encourages us to call him with any questions - and we do, as this is our first hot tub. I cannot imagine a better working relationship. Highly recommended!

Really disappointed with the service. These folks care about 1 thing - the almighty dollar. 1 month…read morelater the spa is still sitting in the yard, with parts not hooked up and installation incomplete. I notified the salesperson of an issue with unlevel patio the day before delivery (no reply). Also notified the mover (separately contracted company). Mover opted to deliver and said they would be back for final installation - they didn't mention that it would be an additional $450 fee. I would shop elsewhere.