I called the owner for information on warranty service for a spa we bought at a dealer in Eugene…read more The owner gave good and honest advice to help. He took his time to help and we recommend him.

Western Hot Tubs and Supply is great! Family owned and operated business and they absolutely go the…read moreextra mile! They have a great selection in their store and also have supplies for all your barbecue needs!

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

I am very impressed by the whole of the KROC Center. The entire place was not overcrowded, and it…read moreis very large and open and the signage seems to be accurate. The staff are very helpful at the information desk. The equipment seems well maintained, and the locker rooms for the pool were clean, with staff that were very on-point with help to procure changing rooms. I hope to try out some of the classes and get to know more people. I am happy to have become a member.

Has really gone down hill. Slide and diving board never open, even after you call and they tell you…read more"slides open". I'm a 65 yr old Grandmother who wanted to watch her grandkids swim, $17.00 for me to go inside and sit. Not again.

I never thought shopping for a vacuum would be this easy. After exhaustive online research and some…read moreregrettable purchases of Shark vacuums (which suck, by the way, pun intended), we finally did the smart thing and went to Rich's. Granted, you're going to spend a little more than that crappy Bissel, Hoover, or the carpet-eating Sharks. But you will be so happy you saved yourself the aggravation. And your carpet will thank you too. We opted for a Simplicity cordless, which is the sister company of Riccar, one of the brands they highlight. Cordless was something we'd never really considered, but it is sooooo much easier vacuuming without constantly fighting the cord. Inside the store, it's clean, really clean, but then again, it is a vacuum store! The staff were knowledgeable, courteous, and relaxed--not the least bit pushy, which we really appreciated. And they gave us a great deal on a floor model. Also, for those of you who appreciate a really good sewing machine, Rich's has some real beauties. I don't sew, but I could tell the machines they carry are high-end, quality stuff. So, if you need a good vacuum or a nice sewing machine, this is the place to go.

I highly recommend this establishment. I took my sewing machine in to find out why the top thread…read morewould not bring up the bobbin thread, and after the guy took off the plate and cleaned out the bobbin area and changed the needle, it worked fine. He did not charge me for the needle or his time. Great customer service.

Amazing service and the staff really understand how to take care of customers. Beyond happy with…read morehow they have taken care of me; from day one of purchase to water testing and helping solve problems. Recommend purchasing a hot tub or getting help with chemicals.

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.