Highly recommend West Coast Spa's if you're in the market for a hot tub. I began looking for tubs…read morebefore the state fair knowing dealers often have discounts around that time. I met with multiple sales reps of multiple companies and noticed a trend - very slimy, shady, used car type sales people. Prices wouldn't be posted anywhere, they'd claim everything is on massive discount, then when I said no thanks they'd throw in an extra 10% off because they liked me. The process was unclear and felt slimy. Smash cut to walking into West Coast. Immediately upon walking in the prices were posted on the wall, and they were substantially cheaper than even the great discounts other manufacturers were offering. Forrest was honest, genuine, and extremely knowledgeable about his products, maintenance, and all the questions that come along with being a first time hot tub buyer. Honestly, he was a huge breath of fresh air. I am super satisfied with my experience with west coast spas as well as the tub I got which I use every day. Thank you for making the process so easy and clear compared to other dealers in the area!

Locally made with great customer support. Forrest has been…read morevery helpful and informative. He provided instructions for our chemicals that are easy to follow and is available for questions. He helped us find the right tub for our needs and we love it! Pricing is competitive.

Western Hot Tubs and Supply is great! Family owned and operated business and they absolutely go the…read moreextra mile! They have a great selection in their store and also have supplies for all your barbecue needs!

Very knowledgeable, friendly and personable family owned business. I definitely recommend them!…read more Andrew knows his way around a hot tub, not only did he fix our hot tub, he took the time to explain, and show us exactly why it wasn't working properly. Top-notch service! Honorable mention: the delivery team is amazing! Very friendly and easy to work with.

Bobby helped us so much get our pool in top shape. We appreciate his knowledge, experience and…read moregreat customer service. Highly recommend.

Had to wait for the grandkids input to submit this review and it's Five Stars for a vinyl pool…read moreliner replacement. Stephan and crew had a deadline to meet and worked very hard to get the job done in time. The project went fairly smoothly, from the initial estimate (salvaged almost all of the original support walls), the liner installation and filling the pool by water tankers. Stephan and crew showed up on time and completed a nice clean job on schedule. We are very happy with the completed project and would not hesitate to recommend Haven Pool Spa and Hearth.

Update on the POS hot tub install from this shoddy company: the heating relay has gone out twice in…read moreless than two years. Repair person told me yesterday that it was so corrupted that it was a fire hazard. I deeply regret putting in this tub.

I paid $5000 deposit with an estimated time of completion. As of right now, we are way past due the…read moreETA and Jason is not responding to me in anyway. I made a trip to his shop and it has shut down or he has relocated. Again, he is not responding to me. Complete scam, stay away.

Absolutely love this place very very honest owners!!! I got a swim spa from there and they were…read more100% honest and on time!!!! I would definitely recommend this to anyone!!! Five star plus company!!! Thank you very much Adam!!!

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

They were honest and told us that our tub/shower combo was still in good shape and to hire plumber…read moreto fix our leaking pipes. Really appreciate their honesty after two appraisers told us that the tub was cracked and leaking.

Ryan did a job quoted at a thousand dollars plus for a quarter of that. Honest and extremely…read morecompetent! Call them with confidence. - S. Smith

Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

This is my second YELP review for this business. I wanted to thank Don Somppi for helping to…read morearrange a replacement part for a Covermate Freestyle spa cover. Don coordinated with the distributor, Leisure Concepts, Spokane WA and within two days we had the part we needed. This is some kind of fantasy customer service, but it is not the first time we've received great service from The Pool and Spa House. Previously we had a need for a system that would work for our round spa. Don, again steered us to a great solution. This store also has every type of chemical needed to keep spas and pools in great shape. A business that understands customer service and "going the extra mile."

We sprung a leak after 10 years! We checked with Spas of Oregon about a repair since that's where…read morewe bought our spa. On repair day, Russell ( the amazing repairman) called to see if he could come by early. That almost never happens! He fixed the problem, made friends with our dog and the charge was reasonable. No complaints at all.

Bought my spa from Spas of Oregon three years ago and have enjoyed it since! I stopped by this week…read morebecause I needed a replacement part and to get some help with my spa lights. The owner was amazing - very friendly. I left with spare parts that I needed and booked the service on my hot tub to replace the lights. I'd recommend Spas of Oregon to anyone looking for spa needs! Plus....the shop dog is so nice!

Spa (Marquis Crown/Spirit): 27 Mar 2022…read more With a doctor's prescription and the need to acquire the spa - we started our research. It took months - and after going over a dozen models, we thought we finally found a spa that would do the job. We ordered the spa in April of 2021. It took over 2-months - but when it finally arrived, we thought this purchase was worth waiting for. What we had not bargained for were the issues that arose after installation. From leakage, to lights working intermittently or not coming on at all, and side panels buckling - we must have called Homecrafters at least half a dozen times. Homecrafters: Let it be known that the owners and employees of Homecrafters were very accommodating - but, the thought of having to put their number on speed-dial was not my idea of a well-made spa. It's sad that they were the ones to carry such an unreliable item. Marquis Spa: One would think that this spa company would have done a better job at the quality control department before selling it to the public - especially when one has to fork out close to $10,000. It seems they missed the 'quality' during their check..

We have had a Marquis Envy spa since 2009. Worked fine with the exception of a new pump…read morereplacement in early 2020. One of the directional wall jets fell out and I could not get it back in. Tab broke off. After talking with Gary....he said he would send me 1 or 2 free of charge. He sent me four (4)....no charge. Howzatt ! You might consider Marquis Spa if you are in the market for one.