The J&K team far exceeded my expectations. Took awhile, but this is a craft, not an assembly line. So, if not patient to receive a working piece of amazing ingenuity, move on the the inflatable pool! The install, way easy. The controls and follow up, top notch. Love having them in my yard. Lots of neighbors are asking. Here are some photos! About to build the decking surround. More photos then. read more

See all

I paid $5000 deposit with an estimated time of completion. As of right now, we are way past due the ETA and Jason is not responding to me in anyway. I made a trip to his shop and it has shut down or he has relocated. Again, he is not responding to me. Complete scam, stay away. read more

Update on the POS hot tub install from this shoddy company: the heating relay has gone out twice in less than two years. Repair person told me yesterday that it was so corrupted that it was a fire hazard. I deeply regret putting in this tub. read more

Worst service experience I have ever had. Stay away from these folks! Jason is the worst communicator and when he does he is defensive and confrontational. Took $2700 and didn't complete the job. Worse, he sent intoxicated employees to my home in the middle of the night to "work" without any sort of heads up. I'm considering taking legal action but hate wasting any more time with this guy. read more

You're better off elsewhere. Very poor communication once we paid the 40% deposit to even confirm the order, much less timing and other logistics. They also ended up charging over $2K more than the original quote. Scheduled install continuously delayed on short notice. Once arrived, would do the install for a couple hours and then disappear for hours when we were told they were only going to the hardware store to pick up a part. Fishy vibes all around. In the end, they said they would return to (a) pick up the extra supplies they left at our place and (b) install the remote control panel. We asked them to also return since one of the interior benches immediately fell apart. After months of emails, texts and phone calls about the unfinished and faulty product, they never bothered to reply. It seems they collected their money and were done with us. read more

Terrible, overpriced craftsmanship. Awful customer service. I ordered a 7' round hot tub from J&K in January 2023. Since the install site was on a hill, J&K offered to excavate and level the site and add a 7' diameter concrete pad. On January 23rd, Jason Wood and his crew over excavated the area, poured a concrete pad above ground (although this is not what I asked for) and charged me $4,750 for materials and labor. On March 27, I paid 65% deposit ($9367.15) for a 7' round tub with a propane/electric hybrid heater, a 7' hot tub lid, and added stairs ($700) and their medium drink shelf ($175). When I received the 1st invoice, Gail Frassenei let me know that installation was billed at $150/hour and estimated that it would cost me $600 - $750 for installation. On April 24th, Gail let me know that estimated delivery would be sometime in June. We hadn't moved into the property yet, so I wanted to make sure I could keep my schedule clear in order to drive an hour to the property to meet them for delivery and installation. I reached out again on June 3rd and asked for a delivery date. I also reached out to Jason Wood, who told me that all scheduling needs to go through Gail (basically telling me not to speak with him). The following week, Gail's daughter Gabriella returned my email saying that Gail is out of town. No further information. On June 16, I asked again for a delivery update and Gail told me delivery would be on July 11th. On July 7th, 10th and 13th, I emailed to confirm delivery date and finally received an email from Jason stating that "Gail no longer works for J&K Cedar Works and she hasn't for at least a month now" and "We are milling the wood for your tub. It is our goal to have it to you before the end of the month." I let Jason know that I wasn't happy with the customer service and lack of communication and wanted to cancel my order if the hot tub was not delivered by the end of July. At the end of the month, July 29th, I reached out again for a delivery update. No word. On August 5th my husband and I got married and left a couple of days later for our honeymoon in a location where we (intentionally) did not have cell service. As we were getting gas one day, I see a voice mail come through from Jason that he's 45 minutes away from my property. He delivered and installed the tub on August 9th without my knowledge or consent, didn't ask me about any hardware placement and just made the decision for me, and then proceeded to text me every day asking for final payment. When I let Jason know that I was on my honeymoon and I'd pay him back after I was able to view the installation quality, he proceeded to tell me that I needed to pay him by credit card immediately so he could pay for the wood he built the tub with. The invoice states that there's a 1.9% daily interest rate fee for unpaid final invoices; however, the tub installed without my knowledge, was not completely installed, and was delivered after the date that I said I would cancel. When I was finally able to view the installed tub, I was appalled by the work they did - the pipes were in crooked, the pvc pipes are also exposed to the snow which means they'll eventually freeze, the tub cover was not there, the hardware was installed in a location that I did not approve of, and the heater they installed was for natural gas and not the propane/hybrid heater stated on the invoice. Additionally, the drink rail and stairs are not cut in a clean circle. You would think that for a company that makes round hot tubs that their round accessories would actually be cut on a clean curve. As for the installation cost, what was originally quoted at $600 - $750 by Gail turned into $8000 for installation. I told Jason, I wouldn't pay that much more than the original quoted amount and he told me it didn't count because Gail isn't allowed to give estimates. Again, what is going on with the communication at this company? I also told him I wouldn't pay until the piping was fixed. At this point, Jason Wood began to threaten me over text and told me he was going to drive up to my home and follow me to the bank and that I "need to stop being difficult." The next day, a different Jason came to meet me to deliver the missing tub cover, and begged me to pay him the remaining 35% of the hot tub and promised he would return the following week to fix the poorly laid piping. That was August 22nd. I haven't heard from anyone at that company since then. Total cost: $20,036 read more

See all

I hardly ever write Yelp reviews, but felt compelled to this time in case it can help someone not make the mistake that we, and clearly many others, made by working with Jason. Like others, our installation timing was either delayed or spur of the moment (we live in CA so he'd text saying he'd be driving through the next day). Jason gave us explicit instructions for our electrician, who followed them to a tee, and yet when he arrived (and we had spent $$ for this pre-work), he said it was all wrong and just plugged the tub into a regular outlet. He arrived without all the parts, and repeatedly disappeared for hours to "get more parts," which then extended his installation timing by days. And yet, after all of that, he still managed to leave his own equipment (giant 8' pipes, stepladder), didn't install the keypad, build a step or cover the pipes, our tub cover (that we paid for) was missing a latch, and a bench came loose immediately. He stopped responding to all of our repeated texts, calls, and emails after that (though ironically has return receipt on his texts, so we know he read them). Run, don't walk, far from this company as fast as you can. (One of the recent positive reviews is his girlfriend, btw.) read more

Stay away from these guys! I cannot warn you strongly enough to avoid J&K Cedarworks. I bought a tub from them and paid for installation. They gave me a faulty system that wouldn't heat to temperature (104°). When I let them know, rather than honor the warranty, they said I need a new system, which of course, they charged me for. Annoying, but fine. I paid over $2K, again. Next, they strung me along for four months, showing up at off-hours with a ragtag crew of increasingly weird staff, none of whom could finish the job. I started checking in daily with the owner, expressing my frustration. Eventually, they got the new system in, but wired it incorrectly and melted my breaker box. Literally. Even worse, they confessed they knew it was overheating, but told me it was all done, and left the electrical system melting in my backyard. Thank god I checked their work, smelled the burning plastic and cut the power. In the end, I've wasted months of time and thousands of dollars on multiple systems, all to ultimately not have a working tub. I haven't received any apology or even attempt at consideration from the owner. I did everything I could to work with these guys. I've never had an issue with a contractor in Portland even close to this level of frustrating. These guys are seriously shady. Take your business elsewhere and save yourself the headache. Feel free to message me if you want more details. I really want people to avoid this awful experience I've been through. read more

Gave in a $5,000 deposit for a sauna, he never delivered. It's even over a year. He's blocked my number.

I never write yelp reviews but I am really motivated to help bring to light the awfulness of working with these guys. If I could give negative stars, I would. As many others have mentioned, Jason is a terrible communicator and is incapable of scheduling a service time or responding professionally to requests for help. I feel lucky that I only lost about $1000, compared to some of the other reviews. I've literally never had such issues with a contractor of any kid and hope to save others the headaches and frustration. UGH. read more

It took them forever to finish the job (over 6months after initial install). After the job was done it was fine and worked for a few years. Now we are having issues with the hot tub touchpad and sauna (both not working) and Jason is not even replying back to me. Never again I will purchase something significant from a small business without proper service capability. Better to work with a larger company or even get a cheaper kit -- at least you won't feel dumb for spending so much money. Very frustrating. read more

See all

Jason has terrible customer service! STAY AWAY! I spoke to Jason a few times this year. EVERY conversation was horrible!

Poor customer service and craftsmanship. It was a bucket list item for me. When I retired from teaching, I treated myself to one of Jason's tubs! Jason does rarely return phone calls or texts. It had some issues when it was done. Jason never came back to make them right. My 84 year old dad finished the work. read more

I've had years of challenging experiences with Jason, through having purchased two hot tubs from him. While he makes beautiful cedar tubs and decking, his business practices are unprofessional at best. Most recently, we purchased a tub from him in Dec 2023 and 16 months later, in April 2025, he has yet to refund our money nor deliver the tub, choosing instead to ignore all of our communication attempts, including those through the Better Business Bureau. read more

UPDATE: About a week after I posted my review, I received a text message from Jason, the owner at nearly 11pm. Understandably, he was very upset with the review that I left him. SEE ATTACHED IMAGE. I am writing again because I don't appreciate being called a liar. If you provide extremely rude and poor service, you should expect to hear about it. Mind you, I tried to get this done nicely with Jason for over two months. Covid was not an issue as there were allowed to continue working per the state. He repeatedly insisted that I was too busy skirfing (whatever that is) and later he said I was unavailable because of windsurfing. Never done that either. My schedule was wide open and I was patient... to a point. Ugh, this is a drag. And seemingly still going. read more

This was a complete disaster. Still is. RUN I will keep this brief. At least more brief than our experience has been. The bottom line for me is the behavior from Jason, the owner, which went well past unprofessional to straight-up rude. His interactions were either to ignore us for days to weeks at a time, or to respond in such an aggressive or blatantly rude way that is unacceptable for any business owner 'handling' their clients. Bottom line - we did not receive what was agreed-upon and paid for. We have a spa - yes. There is a round-ish cedar tub full of stagnant water. It was left filled and sitting un-finished for I believe over a month. We did not receive the stairs to get into said spa. We now have a stepladder from the garage for our steps. Nor did we receive the bench at a specific height (as designed) for my little self to not be fully submerged under water when seated next to my 6'1" husband on his tall person bench. By the way, my handsome giant husband did all the design work/drawings and provided them to the company. We also did not receive the spa equipment which was discussed and agreed upon prior to the sale. We discussed a modern system compatible with an app that can be used to turn the spa on or off whilst not within range of it. Perhaps on the way home from a mountainous hike we could flip on the spa to be ready for us when we get home. To be fair, we received something. It was instructions given in reverse order - I shit you not - to install the software to run the spa via wifi. Ok, it's actually not software, and not an app - it's a janky web page the barely functions and works best when standing DIRECTLY NEXT TO THE SPA WHERE I COULD JUST PUSH A BUTTON MANUALLY. It's horrible and we've been ripped off. Feels terrible. PS - the spa controller was hung from a tree branch next to the spa without even screwing the back on to protect it from the elements. So it's this tragic little oval of plastic with it's motherboard innards dangling out from itself while twirling listlessly from the trunk of our Japanese Maple. Poor thing is humiliated, and so am I. Please take your hard earned money and business elsewhere. I don't take this lightly, I hate negative reviews. But, here we are. (wear a mask. I love you.) read more

We did a lot of research before getting our tub and decided to go ahead and get a cedar hot tub from J&K. We could not be happier. There was little wait time and they drove our tub down from Oregon to Los Angeles and did the install the next day (in the rain, the one day that it rained in L.A.). The tub smells amazing, is high quality and when we had trouble figuring out the sanitizing system and a few other things that came up we were met with great communication + solutions that worked the first time. We are new hot tub owners and were pretty clueless. Gail assured us that they are "our hot tub people" and to not worry about asking all of my questions. They have been there to help whether it is in person, via email/text, phone call or FaceTime. I would highly recommend. Our family loves the tub and our backyard looks gorgeous. Thank you J & K! You have exceeded my expectations! read more

J&K Cedar Works - Cedar Hot Tub - Hot Tub & Pool Near Me - Silverton, Oregon

See all

Jason installed a cedar tub for me last October and the quality of the tub is solid. Him and his crew are good craftsman and so far I am really happy with the work. He's running a family-run operation so you have to be patient especially with Covid making travel and getting into people's homes more difficult but all in all the final product is great. He's worked with me through delays and any issues we have had and worked to make things right and really seems to want to do a good job and represent his company well. I didn't have a ton of woodwork to do in addition to the tub itself but he had some interesting ideas I may pursue in the future. Overall I would recommend his cedar tubs especially if you want more customization as that seems to be something he is really flexible with. read more

J&K Cedar Works - Hot Tub & Pool Near Me - Silverton, Oregon

Life is too short. Ultimately I got my tub. And, hassle or not, that's what matters. It's my church and the one thing I do everyday. Usually twice! The wood heat under the stars it's heaven. I respect Gail for carrying on. Hopefully it's in good health and longevity. read more

These tubs are beautiful! I have always dreamed of owning a natural Cedar Hot Tub. So I was pleasantly surprised when I found this company at the summer festival in Silverton, OR. I now have two handmade Cedar tubs from J&K Cedar Works, and I am considering a third for my luxury vacation rental... Rarely do you come across this level of quality in both the product and craftsmanship! I have also had excellent maintenance and service from them, as I live in Oregon where the shop is located. Always a pleasure working with Jason, Gail and Seth. read more

Jason and his crew at J & K Cedar Works were wonderful to work with. When we had a family visit coming up quickly, they were extremely flexible with our schedule in order to make the installation happen quickly and with extreme attention to detail. Jason was happy to talk me through all of the particulars of the installation, and came up with a deck design for us that addressed our needs very thoroughly. We are very happy with our beautiful hot tub and deck and would choose J & K again in a heartbeat. Thank you! read more

J&K Cedar Works - Hot Tub & Pool Near Me - Silverton, Oregon

I had an unprofessional and sketchy interaction with the owner just before I placed a $6K order. Glad I researched the seller before I forked over the money! Looks like he has a lot of unhappy customers on the internet -- very weird text interaction where he was angry that left me feeling uneasy. read more

Our experience with Jason at J&K Cedar Works was great! If you're looking for a high quality custom cedar tub, I highly recommend working with Jason at J&K Cedar works. We had very specific space/size constraints in the backyard and he was able to design the tub around the available space. Onsite, the work was done in less than a full working day. He's a very friendly guy and was super responsive from the start. He has made himself available via text or call for any questions, including helping me over the phone to fix an issue I had with a UV sanitization system. Could not recommend him any more. read more

Jason & Gail are great to work with. The tub is amazing. They even worked with my team to get it in to place up and over a large planter. They worked with my timeframe so I could get all my construction done and then put the tub into place. Jason even sourced additional cedar for us for the deck so everything matches. The only item I wish they had is a plan or chart for the electrical and gas needs so that we could have installed everything prior to their arrival. read more

Jason and his crew are very friendly, professional people. Jason takes pride in the craftsmanship and quality of his work. He stands by his products and will help troubleshoot and answer questions after the purchase. The tubs and stairs leading up them are like works of art, definitely not inexpensive but so beautiful that it's worth every penny. I advise people working with him to be patient if occasionally calls are not returned right away. It's a family shop and if Jason and his crew are on the road, there is no reception. They travel up and down the Oregon California coast delivering and installing tubs and are very hardworking crew. It's amazing soaking in hot water with natural cedar aromatherapy. read more

J&K Cedar Works - Hot Tub & Pool Near Me - Silverton, Oregon

Jason does expert work and makes himself very available before and after the install for questions. Was a big help finding the right spot and method for the install. And the tub is fantastic. Would recommend jk to anyone and everyone. read more

J&K Cedar Works - The tub - Hot Tub & Pool Near Me - Silverton, Oregon

Run! Absolutely the worst company I have ever worked with. The only thing I was impressed with is how great they communicate when they want money. This review could be very long, but I'll just focus on one of the most obvious reasons for wishing I never hired Jason and his company. They installed a three-year-old heating unit that was clearly used and defective. I had to call the actual manufacturer to get the new part and guess what it was out of warranty because they installed the old unit. Nothing like paying close to $14k for hands down the worst customer service along with used products. I even asked Jake the installer why it was full of dust, and he told me dust gets everywhere in their shop. I also had to replumb the PVC for the jets because it was done poorly and leaked. Again, multiple other issues that I will leave out for the sake of keeping this fairly short. I was recommended to the from my contractor who now will never recommend them to anyone else. The owner Jason should be banned from ever running a business or working with humans. read more

I installed a tub four years ago . Yes they are lovely but the customer service is terrible I have sent emails and made phone calls for almost two years to have them address issues ie install a new motor and fix the plumbing but they don't ever follow up or respond nor can recommend someone else. So I recommend Shop elsewhere . I am sorry I ever recommended them to folks . read more

I wanted a cedar hot tub that will last for twenty years. I found Jason online and now I can't believe how fortunate I am to have such a gorgeous cedar tub in my backyard. It's exquisitely beautiful and Jason and his crew are such good people. Honest and upright. Here's the thing. You can't be in Amazon-zone mindset. Nothing happens by the next day. Like anything worth waiting for, it takes time. Be patient, trust this great crew, and you will have an amazing experience. My family uses the tub every day. Each time I get in, I say out loud how grateful I am. The key to winning this lottery is patience and trust. These guys are solid. read more

J&K Cedar Works - Jason's hot tub - Hot Tub & Pool Near Me - Silverton, Oregon

See all

We got four tubs from them so far. Their tubs feel so much better than ugly blue/brown colored fiberglass tubs. They smell great and look great. The tubs blends in to any outdoor/garden landscapes perfectly. It requires different kind of care but not necessarily higher maintenance compared to regular hot tubs. Jason, the owner of the company, is extremely helpful, answers to our questions and requests every single time. I would definitely recommend their tubs if you are looking for a something different and low maintenance. read more

Jason and Gail and their entire team have been nothing short of wonderful to work with. Jason is a true artist in the old world style of a craftsperson who genuinely cares about what he creates. Gail takes care of the business details and is responsive and clear in her communications. You couldn't meet a kinder human than Seth, who installed our tub. Don't be dissuaded by the couple of people who left 1 star reviews. I love the hot tub, the cabinet, and the service that has been provided by J&K Cedar Works. I'm in my tub first thing every morning and the last thing before I go to bed at night. A real life changer. read more

Jason is a master carpenter, not a salesman. I live in San Diego, CA and he came all they way down with his crew and installed the tub, and also built a beautiful deck around it. I couldn't have imagined a better outcome. A huge improvement to my backyard and life. My family and I go in every day! The moment I met him, I could tell he took a lot of pride in his work, and that I could trust him. I was a contractor for over 15 years and understand nice things take time to build, and you need to have a good vision of what it will look like in the end. Having patience is key, they are not going to rush the build, and have it turn out less than perfect. He is his team of guys are extremely nice to have around, and never acted as if I was bothering them with the many questions I had. Get yourself to the next level in life with one of these tubs, they are top quality. read more

J&K Cedar Works - Final day before the fence got finished. - Hot Tub & Pool Near Me - Silverton, Oregon

See all

I am updating and revising my review of J&K Cedar Works because I have been informed that the former CEO of the company is no longer actively involved in the business. My experience with J&K Cedar Works was difficult and unpleasant because of the CEO and resulted in many unnecessary difficulties and a prolonged time to have a functioning hot tub. As I said in my initial review, the product is good, and I don't expect that will change without him. Unlike him, it seemed the other employees at J&K cared about their customers and wanted to make things right. I understand that the others are continuing the business and I expect they will improve the experience of purchasing a cedar hot tub at J&K. read more

Our cedar tub is beautiful, SO fragrant, relaxing and located Mid-City Los Angeles, tucked into a corner of our terraced back yard, it is our escape and perfect luxury. What I love about having access to our own private hot tub is how easy it is to disappear for 30 mins, chill & get rid of the day, and guarantee a good nights sleep ahead. We of course use it as a cool dip pool too, LA has had relentless heatwaves, to rest in quiet, cool hydrotherapy, looking up at a couple of stars, while the gentle cedar aromatherapy envelopes, is AWESOME. Jason and crew worked non-stop building our tub (through another heatwave), and I am so glad to have trusted his call on the step design, they did stellar work, the configuration melts into the existing landscape, its gorgeous. Thank you J&K cedar works! read more

See all

We decided to replace our old SoftTub and looked around at various styles and types. We decided on a large natural cedar tub. We shopped local and visited a manufacturer in Richmond, CA. We found their tubs to be very nice. I found J&K on Craigslist offering to build & deliver to Northern California for a reasonable price. I visited their website and called Jason to discuss some options. He was friendly, professional and helpful. My wife & I decided to visit their shop while on an Oregon roadtrip last June. There we met Gail who showed us around and answered our questions. We liked they were a small family business and decided to go ahead with J&K due to their quality, price and because they could schedule a delivery & set up much sooner than the company in Richmond (who uses 3rd party contractors for set-up). We followed up with Jason, decided on a 6' round tub with six jets, a gas heater, ionizer/sanitizer & LED light. Gail emailed a written quote, we sent a deposit and locked in a date. Jason arrived on the day & time promised with two able bodied guys ready to work. They set up the tub, plumbed it in and built a small deck & stairs. They also removed an old overhang enabling us to see the stars & sky while soaking in the tub. We love the tub and recommend J & K Cedarworks! read more

World peace can be achieved through the rigorous and consistent practice of soaking! Mr Wood and team hand craft an exceptional product and I highly recommend J&K if a tub is in your future. read more

J&K Cedar Works - Hot Tub & Pool Near Me - Silverton, Oregon

Jason is so honest, accommodating, and stands by his product. I recently moved into a home that had a cedar tub that was installed by J & K and I couldn't figure out how to get the tub to heat. Jason called me after hours and walked me through steps to get the tub working - he was so knowledgeable patient and kind and kept mentioning that he was happy if his clients are happy. I'm so impressed with the professionalism and kindness with this company and feel lucky to have Jason in my corner with any cedar tub needs! I highly recommend this company! read more

This company is great. We added our order last minute and they fit it on the truck. Set up was in three series but each time wasn't a big hassle at all. Jason is super knowledgeable in all things cedar spas. Travis and Shane are some of the hardest working, down to earth dudes I've met. Super respectful in terms of our new COVID lifestyle. Always easy to get in touch for trouble shooting. Even helped us calibrate our spa to go a little hotter. The tub itself is gorgeous, smells AMAZING, and is the same price if not cheaper than a plastic tub the same size. Couldn't recommend enough! read more

We had an excellent experience with J&K. We purchased the 5 foot cedar hot tub for our beach house on the Oregon coast and it looks beautiful! They were quick with delivery and very helpful putting the tub in place and giving us tips on installation and maintenance. I found them to be extremely knowledgeable and also really appreciated the unsolicited followup to see how we were doing. We are very satisfied and highly recommend J&K. read more

This company is a nightmare. Look at the other 1 star reviews and check google. The owner of the company, Jason, is completely and utterly incapable of running a business and he has absolutely no regard for customers or their concerns. All he cares about is his bottom line. As a homeowner of many different properties over the last 20 years, I have been involved in construction on all levels and even built and rebuilt houses alongside all sorts of contractors and subcontractors. I have NEVER experienced a level of such incompetency from a business before. JK cedar tubs has cost me thousands of dollars in repairs, unnecessary change orders, labor fees, confusion, headaches, delays, etc. Even the people who work with me were bewildered by Jason's rude, dismissive, passive aggressive, and frankly odd behavior. He is absolutely incapable of answering a question clearly. Everything is condescending and arrogant. He acts as if he is smarter than everyone, and belittles you for asking a question. There is zero clarity and he REFUSES to acknowledge a mistake. The company takes on way too many projects, over promises, and under delivers, and charges an absolute fortune for any changes or mistakes along the way. Not to mention, the months of delays on my project. Some detail : As we were prepping the area for the placement of the tub, prior to delivery, we continuously asked Jason for instructions. He was unclear, dismissive, and provided inaccurate instructions and always seemed "annoyed" or "in a rush". We kept asking for clarity and he would give 4 word answers. JK shows up with the tub, a month late, (components missing such as a light I paid for ("you ordered a light?"). Jason's laborer says we need to make changes to our design, redo our retaining wall, pad etc- even though we were very clear with where wanted to place the tub and provided clear photos and directions from the beginning which Jason practically IGNORED. Nonetheless, we oblige and I eat the cost of 2,500 dollars to rebuild the retaining wall. The co-worker Travis then informs us we need to move the area that the pump will be in. We oblige again and move the pad to the exact location he deems would be best. The co-workers leave as they are in a hurry (as always). (disorganized and frantic and always confused.) Jason returns a month later and says it is in the wrong location again. Blames US, not his co-worker Travis, and charges US to fix it. We oblige AGAIN and I eat the cost. At this point I just want it DONE. Now suddenly the jets aren't working properly. Jason says he will fix it and will help us with framing it out since the whole position has shifted. But he must leave he's in a hurry. He promises he will be back in a week or two. I've now had essentially a giant hole in my backyard with dirt for months and can't finish my projects. Finally Jason comes back, in a hurry, and then has the audacity to make me pay for his hotel and flights and charges me astronomical labor prices. I pay anyway. I just want it done. Thousands of dollars! He NEVER apologizes for his mistakes or even acknowledges them. He is rude and throws out "complex hot tub terms" like he is a rocket scientist lol and acts condescending if I ask for clarity. (Sorry Jason not everyone builds tubs for a living). Nonetheless, he promises to finish the project and not leave until I'm happy. He doesn't complete the project (shocker) because he "has no time" (that's the ongoing theme) and charges me thousands and leaves. He promises to mail me the wood so my carpenter can finish it. I say FINE. I just want it done. I hire workers. His office emails me that wood will be mailed out in 3 days, they assure me. 2 weeks go by! Nothing. No updates. No calls. Not even an apology. He then becomes aggressive that I am asking him everyday where the wood is! (The audacity). Finally he delivers the wood, and it is the incorrect cut. It is cut for a 6 foot radius and not a 7. Entirely useless. I send him photos. He denies it, won't acknowledge it. I spend a whole day having my carpenters recut it and pay labor fees to fix Jason's mistake. I call him and and he REFUSES to acknowledge the mistake and hangs up on me, saying he won't be belittled or cursed at. (No one belittled him or cursed at him. It was just his way of running away from the problem.) The company has zero empathy and no sense of organization or prioritization. For the amount of money JK cedar cost me, I could have built a pool. Do not walk, RUN, from this company. Save your hard earned dollars and give it to a company that respects you. Oh and ps- the light in the hot tub is broken, it was not wired correctly, so now we have a black pit instead of a nicely illuminated tub. The light he installed was a last minute thing he slapped together and it appears to not be water proof. His tubs are crap and fall apart! Stay far away from this company!! read more