Best company ever. Had an issue over the weekend and our rope became tangled. My wife called…read moreand begged for a quick appointment to fix the cover. The kind lady said she was booked for 3 weeks BUT she said she will see what she can do. Later that day, their technician arrived at our house and said he had a opening..........we accepted! They were very kind and professional. We love the product and we really like the people!

BUYER BEWARE! This company installed a hydraulic pump that cost roughly $800, and the job took…read moreabout two hours. The total bill came to $3,000 -- meaning labor alone worked out to over $1,000 per hour. If you're considering this company, get a full, itemized breakdown of parts and labor costs before you approve any work. I didn't, and I paid dearly for it.

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

I couldn't believe the amazing phone consult on two occasions at no charge to fix my hot tub. I…read moreaccidentally overfilled my tub and everything Completely shut down, and wouldn't start. I thought I blew out the entire circuit. I called several places to tell them what happened, and they said they would need to come out and evaluate it first. When I called Mike, the owner of the pool and spa medic...... he was so helpful. Based on what I told him, he gave me detailed instructions because my surge protector plug in......went dark . He told me to buy a new one at Home Depot, walks me through step by step how to install the new one, and he said if it didn't work, then he would come out. Mike said to me that if I can help you do it on your own and it's an easy fix..... you just saved money from me coming out . I couldn't believe it........ and the hot tub is working again just from a phone consult. I asked Mike if I could pay for his time , and he graciously said no. Mike is an honest , kind, and generous business owner. I highly recommend Mike for any hot tub servicing. Blessings Joe

My pre-teen kid put dish soap in the hot tub to see what happens. We all know what happens. I…read morecalled and was walked through what needs to happen and what needs to be done PRIOR to their visit to save me money on the prep that I could do myself. Mike T came out, gave me good advice and helped dial my system for chemicals and filter schedule. Good company I would recommend and will call next time I have an issue.

Working with Medford & Myers was such a pleasure from start to finish. We hired Medford & Myers to…read moreupdate our 1975 pool. Communication, professionalism, timeliness, and their overall quality of work was exceptional. Working with Dan and his entire team was such a positive experience for us. They all get along & work well together. Years of experience have come together in creating a top notch organization. We are amazed at how wonderful our pool looks, we could not be happier! This is the company to hire if you want a beautiful update or new swimming pool. Thanks Dan, and thank you to your awesome crew!!

Love them!!! Prices…read moreare great! They were crazy fast!! And my pool looks amazing!!! Could not be happier!!

Pdq spa service is unbelievable. I believe the text name was Greg was extremely knowledgeable and…read morehe was fast. He answered all of my questions and was able to fix my leak in my hot tub in a matter of minutes. I will highly recommend and I will use these guys going forward.

PDQ Spa is the real deal. Total pros who are responsive, fair, and reliable. We've hired them a few…read moretimes over the years and are always glad we did. This year, we tried someone else when they were closed over the holidays. Big mistake. Thankfully PDQ has since fixed the problem. They can't always come on short notice, but are worth the wait.

These tubs at best have average reliability.. Response time with customer service very poor. Gone…read morethrough two hot tubs in 12 years. Numerous mechanical problems, including repetitive mechanical problems. Service ridiculously priced. There's absolutely nothing special about the tubs or about the company in any way, shape or form. Once this current hot tub fails, which it's bound to do because there is something already not working about it, again, we will replace it with a different brand. Don't settle, do your due diligence. Look around and you'll find something better.

Excellent hot tub. However, if a repair is needed, they insist you pay upfront ($1,600). Been…read morewaiting for "parts" for three months....

I would HIGHLY recommend Your Concrete Guy, Alan Smith. We had a concrete kitchen floor that needed…read morerefinishing. Although the space was small, Alan spent time to really listen to our concerns and desires. He explained the process to us and was honest about how the floor would differ from our 10-year old floor. It was a true collaboration between the client and the craftsman. He was always prompt and also mindful about keeping the surroundings as dust-free as possible. We love our new beautiful floor and have received many compliments! And last, but not least, Alan is just a really great guy and a true professional that takes pride in making the client happy and creating a beautiful, finished product. Cathy - Milwaukie

Alan was so wonderful and diligent in completing our basement floor project. He was incredibly…read morecommunicative, attentive, and made sure to get it done to everyone's satisfaction. We're so grateful we put our trust in him.