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    Blue Mountain Pools

    4.4 (13 reviews)
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    Review Highlights - Blue Mountain Pools

    “Roy, the owner of Blue Mountain Pools, has stood by his product every single step of the way.”

    Mentioned in 7 reviews

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    Ace Hardware & Paint

    Ace Hardware & Paint

    (20 reviews)

    $$

    Here's to hoping the third time is a charm…read more The prior two tenants have been restaurants and it never felt like a good fit for this location. So I was happy to see Ace Hardware & Paint renovate the space and so far it has a good selection and tremendously nice and helpful employees. Having a complete hardware store (rather than the hit or miss Historic General Store) fits a need that was missing in our community. It turns out I was their first paint customer and I picked up several sample pints of Clark + Kensington Paint ($4.99/sample). They also stock Valspar. They have a 'paint expert' and a few other employees learning the ropes. I also picked up a few other household items, including a replacement coffee pot and the price was less than Fred Meyer. The store is bursting with merchandise, so much so that some of their stock is spilling out on the front patio. Although the location is light and bright, especially the floor to ceiling windows along the paint section, it feels a bit cramped with narrow aisles. It is a nice touch to have a complimentary coffee and soda bar (Pepsi products) for customers and a tool chest filled with candy for the kids.

    I have been a customer for years, and always receive professional, friendly service…read more A few days ago, I dropped in to see if there was a way to fix an expensive siderein that broke. Morgan was there, and went out of her way, not only to figure out how to repair, but also to efficiently, and precisely attached a new clasp. Didn't have to go to a saddlery. She has helped me many times before, always to the rescue! Smart lady.

    Ace Hardware

    Ace Hardware

    (21 reviews)

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    Dan at the Ace Hardware on Mcgloughin is a great guy. He brings back the Ace is the place. He…read morehelped me find parts for a Wirlie Gig I got. thanks Dan I appreciate your helpfulness. Nancy

    Extremely disappointed with Ace Hardware's return practices and, unfortunately, their…read morecustomer-service system afterward. I purchased a $209.99 kitchen faucet from the Madras Ace on 9/12/26. It is unused, I have the receipt, and the receipt expressly states "30 day return policy." NOWHERE does it say "original store only" or warn that another Ace may refuse the return because stores are independently owned. I first went to another Ace. They didn't carry the faucet, so they actually located an Ace that DID--the store at 15530 SE McLoughlin Blvd. This store carries the EXACT SAME PRODUCT. Manager Andre refused the return. I specifically asked him to at least scan the faucet and receipt to see whether their system would accept it. He refused even to try. What makes this more ridiculous is that I have previously purchased merchandise at the Madras Ace and successfully returned it at an Oregon City Ace. How exactly is a customer supposed to know which Ace locations will honor another Ace's return? If "30 day return policy" actually means "ONLY RETURNABLE TO THE INDEPENDENTLY OWNED STORE WHERE PURCHASED," SAY THAT BEFORE TAKING PEOPLE'S MONEY. Put it in BIG LETTERS at checkout. Print it directly next to "30 day return policy" on the receipt. For expensive purchases, require customers to acknowledge it before paying. There are plenty of simple ways to disclose a restriction this significant. I then attempted to contact Ace corporate. I filled out their complaint form, hit send, and watched it appear to be submitting for approximately FIVE MINUTES without receiving confirmation. I finally had to back out. I tried their "Chat With Us" option instead, only to discover it was a chatbot that was useless for resolving the issue. So now I've tried the store manager AND Ace's corporate customer-service channels and still don't have a resolution. This isn't just about a faucet. It's about transparency. Customers shop under the Ace Hardware name. They shouldn't have to understand Ace's internal ownership structure to figure out what the words "30 day return policy" actually mean. Disclose material return restrictions BEFORE the sale, not when a customer is standing at the counter trying to return a $209.99 unused product.

    Blue Mountain Pools - poolservice - Updated October 2026

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