We have been customers at this location for the last eight years and have always enjoyed excellent…read morecustomer service and we have been very happy with their selection. Definitely a five star service. Not today. We went in to purchase an advertised product and couldn't find it. When we asked one of the customer service reps about it, he had a pretty arrogant attitude and tried to upsell us on another product. He pointed out that he was a horticulturist and would never consume a vegetable that was planted in the mix that we were looking for. Management ought to encourage their staff to be a little more helpful and less judgmental.

This place is great. They are always so friendly and readily available to help. It is very clean…read moreand they have a very large selection of everything you could possibly need.

True speakeasy connected to the The Hive…read more This is a hidden gem in Oregon City and of course it should be, being that it's a speakeasy. I ordered a couple cocktails here and both were top notched. The bartender was busy but was still friendly. The vibe here is trendy and definitely a great place to bring a date. The night I came there was a live singer performing.

A group of seven of us (all in late 30s-40s) went to The Hardware Store on Saturday evening at…read moreabout 8 pm. We were visiting family in the area and had two people in our group local to the area who had been there several times in the past. We first went and checked in and were told there was a 10-15 minute wait. The hostess was very kind, took our number and sent us to the upstairs bar to wait for a table. We were greeted by a friendly bartender who took our drink orders (cocktails and wine) and we enjoyed our beverages while chatting by the bar. The restaurant is beautifully decorated with large velvet green booths, all new, updated and well done. The drinks were all great. The downstairs hostess came upstairs to let us know our table was ready, and we paid and went downstairs. So far, we were all really happy with our experience. The prices of the drinks were all around $15-20+ but we were all okay with it given the good service (thus far), high end atmosphere, etc. There were people in there but it was a pretty mellow Saturday evening. We were given a nice large area to sit and thanked the hostess. The waitress came and was clearly a little overwhelmed but took our drink orders. I mentioned a drink my husband had upstairs and asked if I could have it, but was told they had a different menu down here and I needed to order from that menu. I looked it over while the others ordered their drinks, and when she came back to me, I asked if I could go upstairs to order the drink I wanted, and bring it down. She said sure. I put in an order for a couple food items with her, and she left. My brother in law kindly offered to go upstairs and order the drink and was gone for quite a long time. We learned that when he was upstairs, he went to the bar and mentioned I wanted a drink from his bar. The bartender's mood shifted and he said he had 10 drinks ahead of my BIL, and asked him to go downstairs to order. My BIL informed him he was told the downstairs bar didn't have the ingredients, and was sent up here. The bartender was annoyed and asked my BIL to go downstairs for 10 minutes and come back again to order. My BIL replied that he was happy to wait at the bar instead and took a seat. After a long while, the bartender curtly said that my BIL would have to pay for the drink up here, which my BIL of course agreed to. My BIL said it was very uncomfortable and the bartender was being rude (a couple sitting at the bar also mentioned this). We are guessing he was overwhelmed and didn't handle it well. He brought the drink downstairs, no problem. We were all sitting for a while and noticed that my BIL never received the beer he ordered from the waitress downstairs. And after about 45 minutes I asked about the food I had ordered (she hadn't checked in with us at all during that time, and I should mention it was not busy at all - several tables open). The waitress said she forgot to put it in. That was it. No offer to quickly put it in, no offer to comp a drink, no real apology. We asked for the bill and split it between two cards. When we got the receipts and cards back, my husband found they had given both him and his brother (the other payer) copies of my husband's receipt-so he assumed he was double charged. He went to the front to bring this to their attention and explained how he was upset by the poor service throughout the evening. He received a quick response that they had printed the receipt twice (didn't charge twice) and were short staffed that evening. We are all understanding people and my sister in law ran restaurants for years, we all had food service jobs and are sympathetic but really just disappointed in this place. I'm writing this review because the employees there just didn't seem to care about the issues we raised. They had an acoustic artist playing that evening who was phenomenal. If you go there on a different day with different staff, I'm sure you'd have a great time. But for the price and ambiance, we really expected better service.

This is a very cool locally-owned neighborhood hardware store, complete with a skateboard sales…read moredesk, a museum-quality motorcycle, and friendly staff. Who says looking for the right tool can't be a fun and engaging specialty experience!

The staff is always so friendly and willing to help! When you walk in, they always ask "do you need…read morehelp finding anything?" They are knowledgeable on almost everything you ask about and if they don't know, they will find someone who does. Street parking is usually available, so no need to stress there! Their prices might be a tad above Amazon, but supporting local and the convenient location makes it worth it!

I don't remember the last time I had such a good retail experience. The staff were right there…read morewhenever I needed them, and had the operation running through their headsets smoothly and efficiently. I ordered some tools they needed to grab from stock, and they called it in, and quickly had someone take my tools to the cashier, and even waited by the cashier for me to get through the line to explain the sale that was running and make sure I got the right discount. The cashier even ran over to hold the door for me on my way out! Fast, friendly, and I got a great deal. My new regular hardware store.

3/5 stars for overall vibes and customer service. Tried to use rewards dollars and received…read morepushback from cashier who hadn't even read the physical coupon I received which did not state any exclusions. Did not accept 1/2 of them despite the coupon not stating that it couldn't be used with any other offer. I called the Milwaukie location which is nearby and they allowed me to use my rewards dollars without issue. Rewards dollars are different than discount coupons. Cashiers need to know this, or read the terms and conditions before off-putting the customer. Weird experience.

For 32 years I have shopped here as my first stop. 99% of the time they have what I need. Service…read moreis best on earth, no 2nd place. Selection is not only good, but actually seems like they read minds knowing exactly what people need. You get way more than what you pay for here. It's like a second home full of knowledgeable best friends where you will always get what you need. A real gem!

The best lil hardware store on planet earth. Thank you Lois and your great staff. We love you.read more

I went in for 2 bolts to secure supports for my bed frames. Although I had found the right screw…read moresize, they were not going in smoothly. My Ace Specialist re-tapped the holes in the supports essentially clearing the threads and creating a really smooth and easy finish to my project. His extra efforts enabled me finishing my project independently. Thank you~

Ace has a great selection of products, including a great paint department. Robert has a world of…read morepainting experience which is why I go back time and time again.

I had a small project I took in hoping I could find a part to fix. I asked an employee if they…read morethought the part I found would work. She asked her coworker Vincent if he could help. Not only did he help, he actually took the time to use the part I bought to fix it for me! The employees there are always so friendly and helpful. Vincent, thank you for your help, you are a great asset to the company along with being the best kind of people!!

Overall Parkrose Hardware has anything you would need from tools, garden, furniture, plants, snacks…read moreand anything in between. Love the staff!

The nicest staff, close to home. If you live nearby and you're still schlepping out to the suburbs…read moreto go to a big box store, you're making a huge mistake. Check out your local all stars at Do It Best. Their prices might occasionally be a little higher than HD, but think of the time and effort you'll save. Shop local.

What do you need? They probably have it! It's so nice having…read morethis hardware store in the neighborhood! It's rare that they don't have what I need! On top of that, their prices actually beat the big box door prices sometimes! The best thing about this place is there always seems to be plenty of customer service help!

They have absolutely almost everything that you need extremely friendly staff and they will help…read moreyou find what you want even if they don't have it

I sometimes find things I need here. Often don't. It's very charming to me and well-loved by many…read more Very condescending and loud dude working there last time I went. That was the last time I went.