This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

Just wrapped up a $725,000 back yard project with the centerpiece being a pool by Blue Mountain…read more Roy and his team were easy to work with, timelines were kept, expectations managed, and the final product came out incredible. I can't recommend them more highly. Absolutely wonderful experience.

Had to wait for the grandkids input to submit this review and it's Five Stars for a vinyl pool…read moreliner replacement. Stephan and crew had a deadline to meet and worked very hard to get the job done in time. The project went fairly smoothly, from the initial estimate (salvaged almost all of the original support walls), the liner installation and filling the pool by water tankers. Stephan and crew showed up on time and completed a nice clean job on schedule. We are very happy with the completed project and would not hesitate to recommend Haven Pool Spa and Hearth.

So frustrating!!! We brought a hot tub from Haven Spa. Brand new for 13k. Tooo many problems…read morepopping up. We had three years warranty. It already expired. I had to make a phone call to have someone to send a technician to come and fix. They said they are booked until for two months. Too long to wait. Silly! Don't waste your money to buy their spa.

The ONLY company that actually answered my call the first time! Ended up hiring Chris and his crew…read moreto open my pool and Maintenance it during the season! Responsible prices and honesty all the way! Even replaced the pool light bulb for no charge! Thank you! Hight recommended!!!

I am really impressed with Chris I had him replace a liner and add a salt water converter to my…read morepool a little over a year ago, and when I had issues with the liner He stepped up to the plate and fixed it, he even went above and beyond what was expected, Id say hes dependable and honest and does exhalent work, Recommend Him to all my Friends Hands Down, Thanks Chris

I stopped in for some supplies since I was in the neighborhood. The staff was friendly and…read moreattentive, but their lack of knowledge lead to them giving me completely incorrect information and selling me items that were not what I asked for (the employee told me an item was "the same" as what I asked for, and I foolishly didn't read the label until after I got home, and this is what showed that the "same thing" as what I asked for was absolutely NOT). The store is clean, and they carry a large selection of hot tubs. There is plenty of parking in their own private lot.

We bought a 17k hot tub in 2021 and the brackets for the cover that costed 500$ to install…read moremalfunctioned. I called several months ago to let the company know and how to proceed. They recommended taking pictures of the broken brackets for the hot-tub and send them into a separate company that handles the bar/cover installation. After several tries and emails to that company, I decided today that I would just take the in the broken brackets and buy new ones. They charged me over $100.00 for a pair of dirty used brackets and I actually had to ask about a manufacturer warranty- they were not empathetic nor looking to maintain any sort of customer service after spending 17k on a hot-tub. I am surprised by how low customer service has been but to offer no support or any discounts on something hat has a warranty for something so inexpensive was mind blowing- I recommend that if you are in the market for a hot-tub try somewhere else as their customer service after you spend a lot of money is terrible- not sure how they stay in business.

There was no communication to tell us what part of the day the hot tub service crew was arriving,…read morewhich meant we could plan nothing else. The two-person crew were friendly and personable and our spa water was drained, re-filled and in good balance when they left. BUT the entire spa enclosure: walls, glass French door windows, sides of the spa and surrounding wooden deck was a mess of splattered white chemical spots EVERYWHERE. I was afraid it would not come off, so I had to scrub every surface on my hands and knees, etc, to get it back to normal. I called to complain and sent a photo, but have received no follow-up even though I was told the manager would be notified. Also, there was no promised follow-up regarding possible replacement of a spa neck pillow that was worn out. I'm left with the impression that this company does not care.

Helpful and knowledgeable customer service! Great location with lots of merchandise! We will be…read moreback!

Very dishonest paid $220 to get a leak fixed. The guy put some sort of epoxy and said if that…read moredidn't fix the leak he would fix it properly. When it started leaking again I reached out to him... and guess what, never heard back.

CCB# 178189 has had 3 suspensions due to lack of surety bond…read more Horrible service and customer relations. Took broken part and hasn't returned. Does not follow through with verbal commitments, hard to reach by phone. Refuses to tell me where he ordered my replacement part so I can still purchase it. Only good thing is he's not charging me for the initial $110 service call which he didn't reveal the amount of until we argued over his tardy follow up. His excuse was that he wasn't good at secretarial things. He was reminded that customer communication is not secretarial. He STILL has my original part!

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

First and foremost, Rick knows his $***. The guy has soooooooooo much experience and knowledge in…read morerepairing/replacing pool equipment. He has been out to the house twice, both times for a pump and filter replacement (second time was due to the recent winter storm) as well as new gas heater. His work is very clean and thorough. Don't trust anyone else to repair your pool equipment, he is one of the best around and he has a great personality. Ashlea is wonderful! She provides the best customer service you would expect from anyone. She and Rick are truly a pleasure to work with!

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

I needed a set of filters for my ThermoSpa hot tub at the last minute…read more I was thankful for the quality of the filters that they had but the price was steep and the chemicals were a lot more expensive than their online competition has the same thing for. They came to our home and gave us a bid for a fireplace insert and they were again over priced.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

4/3/26 Milwaukie, Oregon: Plumbing and Sewer Renewal…read moreSpecialists. Excellent service with good price. Despite problem with a previous job, Grant still came out late in the afternoon and completed my new water heater job. Everything works well with no issue. I recommend Grant and this company.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.