If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

We had Haven Pool and Spa replace the liner on our above ground pool. We bought the pool during the…read morepandemic and the company insisted we would easily be able to install the liner ourselves. This was not true and although we were able to install it ourselves it was not perfect and we had to replace the liner within a one year. We installed it ourselves again and it leaked around the skimmer until the end of last summer when thoughts of just taking the pool down (due having to refill the pool daily) entered our minds. Our skills were obviously not up to par in pool liner installation so in March of this year we decided to inquire about getting some help from Haven Pool and Spa. We are so pleased this is what we did. Admittedly, we were taken aback at the price of buying a liner and getting it installed as it was as much as we paid for the pool. However, knowing that it took us days to do it ourselves (and it was not done correctly in the end), forced us to make the decision to have the professionals do it for us. Boy, did it make a difference and we truly wish this is the way we would have done it in 2020. I can tell our pool will last many years now and we will not have to continually worry about leaking and other issues. Use the professionals at Haven Pool and Spa! Thank you to this company and I am headed to the pool right now! Happy Summer!

Bobby helped us so much get our pool in top shape. We appreciate his knowledge, experience and…read moregreat customer service. Highly recommend.

The ONLY company that actually answered my call the first time! Ended up hiring Chris and his crew…read moreto open my pool and Maintenance it during the season! Responsible prices and honesty all the way! Even replaced the pool light bulb for no charge! Thank you! Hight recommended!!!

I am really impressed with Chris I had him replace a liner and add a salt water converter to my…read morepool a little over a year ago, and when I had issues with the liner He stepped up to the plate and fixed it, he even went above and beyond what was expected, Id say hes dependable and honest and does exhalent work, Recommend Him to all my Friends Hands Down, Thanks Chris

They were a big help troubleshooting my spa. After I drain the water, I had an air bubble blocking…read morethe flow. They talked me through fixing it without having to have a service call! Jeff was a big help!

I stopped in for some supplies since I was in the neighborhood. The staff was friendly and…read moreattentive, but their lack of knowledge lead to them giving me completely incorrect information and selling me items that were not what I asked for (the employee told me an item was "the same" as what I asked for, and I foolishly didn't read the label until after I got home, and this is what showed that the "same thing" as what I asked for was absolutely NOT). The store is clean, and they carry a large selection of hot tubs. There is plenty of parking in their own private lot.

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

This is the most dis functional business I've ever dealt with 0 stars. They would show up late,…read morework for 10 minutes, never finishing the job, and then bill me for a full hour. After I paid the bill, they kept sending more invoices for bills I already paid. What a sh*t show!!

Very dishonest paid $220 to get a leak fixed. The guy put some sort of epoxy and said if that…read moredidn't fix the leak he would fix it properly. When it started leaking again I reached out to him... and guess what, never heard back.

CCB# 178189 has had 3 suspensions due to lack of surety bond…read more Horrible service and customer relations. Took broken part and hasn't returned. Does not follow through with verbal commitments, hard to reach by phone. Refuses to tell me where he ordered my replacement part so I can still purchase it. Only good thing is he's not charging me for the initial $110 service call which he didn't reveal the amount of until we argued over his tardy follow up. His excuse was that he wasn't good at secretarial things. He was reminded that customer communication is not secretarial. He STILL has my original part!

Highly Recommend Rick the Pool Tech! Rick fixed our pool…read moreheater in no time at all--professional, efficient, and knowledgeable. He got everything working perfectly, and our pool is back to being the oasis we love. Fast service, great communication, and fair pricing. If you need pool repairs in the Portland area, call Rick--you won't be disappointed!

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.

Thank you thank you thank you!! Professional - yes. Timely - YES. Good communication - YES. CLEAN,…read moreResponsible, clear - YES. Disclosure - I AM one of "those" people who want strangers and any repair person to remove their shoes or wear booties in the house. Joel was SO nice and had them at the ready. Total professional. He was quiet, courteous and communicated what was going on. The person who installed the pipes previously installed one too short. So if you imagine if a lot of pressure occurred, the pipe separated and sprayed out water. NICE. He cleaned EVERYTHING up (and I'm picky AF y'all) there was NO trace of him being there except that the kitchen plumbing worked!!! Woohoo!!! Side note - plumbers make bank y'all it's not AI yet and I can't imagine it will be for a LONG time. If you need a job think about SKILLS like this. Plumbing and Sewer Renewal Specialists made it EASY to book via Yelp (and have the Guarantee!) They were there the next day, notified via email and text when they were on the way and Joel called as well. I could not have asked for an EASIER experience. They were true professionals and I HIGHLY recommend them to anyone needing Plumbing help. After all, this is NOT an issue you CAN put off but you want the best people out there to help you. And that they are.