Chris Spa Medix - Outstanding Service! Grok recommended…read moreChris Spa Medix when my spa needed fixing, and he was the perfect choice. He repaired it quickly and professionally, even coming out after hours to get it running perfectly. Reliable, skilled, and truly goes above and beyond. Highly recommend Chris Spa Medix to anyone in the Portland, Oregon area!

We got a specific quote, service was provided within a couple days, stuck to their quote and fixed…read morethe issue. Thanks!

Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

JRI has been helping me for about 5 years. His detail to all pool related issues is outstanding…read more I had a huge algae issue (related to the pool walls) and he researched with other pool companies and helped me get my pool back to sparkling clean! He just replaced my sand filter which was in really bad shape. He always goes the extra mile to do the job right. He does an amazing job!

We had just moved Into a house with a pool that had been neglected. We needed a new pump, heater…read moreand filter. I started calling/emailing/Nextdoor looking for recommendations on a pool contractor or pool maintenance company. Of course, being the middle of summer, people were busy, prices were high and I was getting frustrated. Then I found Jump Right In, I sent John a text and he got back to me promptly. We met at the house, he sent me a bid later that evening and it was competitive yet reasonable. I went ahead with Jump Right in and I'm so glad I did. A+ service! I've even texted him a few times with questions and pictures of my PH and Chlorine. I will continue using this company.

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Serviced our pool last year and service was OK. This year, texted them about pool opening and…read moreservice. They replied they were scheduling it and heard nothing further. Texted more and got excuses about phone problems.Never responded and never provided this years service and never explained why.

Black Rock has overall been good to work with--they do routine servicing of our spa. Nice guys and…read moreknowledgeable. Their portal for scheduling is a bit rudimentary as far as being able to request appointments, and my sense is that they have so much business they have trouble keeping up with everything (ie communicating and keeping to a firm schedule). But they're a valuable resource and seem to be pretty unique in the western suburbs.

The only place willing to work on my pool! Very nice guy, came to fix a very neglected pool and let…read moreme ask lots of questions and taught me how to better care for my pool.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

BUYER BEWARE!! Non transparent charging!!!…read more They quote a $69 service change but then add on fuel charges and an hourly rate of $170. So when they knock on your door you owe them close to $300! They take their sweet time and walk through everything two three four times - generating more hours without actually doing any work. They also won't come out without a cc on file which they charge the moment they drive away. This means you have no idea of what your bill is before your card is swiped. Our simple fix of an issue costs more than a medical bill. I regret calling them and for your sake I advise you don't!

The Pool and Spa House is definitely a 5 star business. The folks that work there are great:…read moreconsiderate, knowledgeable, friendly and helpful. They are 100 percent committed to customer service ! Check them out if and when you have questions regarding your pool, hot tub, or spa !!'

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.