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    Haven Spa Pool & Hearth

    4.3 (50 reviews)
    Open 10:00 am - 6:00 pm

    Haven Spa Pool & Hearth Photos

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    Dixie, enjoying the warmth from our new Enviro linear fireplace, purchased from, and installed by, Haven Spa Pool & Hearth.
    Donna B.

    We recently moved into a home that had a zero clearance wood-burning fireplace that was so small, it rendered it pretty useless. Since we knew we had a gas line running to our house, we decided to shop for a small, linear gas fireplace for the space. After visiting and pricing units at a number of different fireplace stores in and around Vancouver, we decided on a reasonably priced Enviro model that we found at Haven Spa Pool & Hearth on 9/19/20. We met with Kirk Neil who looked at our photos and the dimensions we had in hand, and walked us through our options based on our budget and our needs. At no time did he try to up-sale us which we appreciated. He then told us all about the unit we decided upon, answering all our questions. At that point, Kirk gave us a written estimate and we put down a very small deposit to have someone come to our home to get actual measurements, etc. We left the store feeling great about our choice, as well as the pricing for the unit and estimate for installation. Imagine my surprise and delight when the owner himself, Stephan, was the person who came to my home! Following that visit, pricing was confirmed and the date for installation, 10/26/29, was agreed upon. Installation day arrived and the Haven crew was here at their scheduled time. The installation of the unit was seamless from beginning to end. They were not only professional, but their attention to detail from running the gas line to framing out the area for the unit, was excellent. A few days following the install, I had a question about outside air that I was feeling around the unit. I called Haven, and within a couple of days, once again the owner, Stephan, came out to assess my concern. It was a minor issue which he himself resolved. (The fireplace tile and mantel were completed 11/28/20, by Jared of J. Tanner Tile & Stone, also a conscientious contractor who did an excellent job.) Although our room is still a work in progress, the Enviro fireplace gives us the hominess and added warmth that we were hoping for. If you're in the market for any type of fireplace and want to purchase it from a business that is involved from beginning to end, with great customer service and response times, I highly recommend Haven Spa Pool & Hearth.

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    3 years ago

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    4 years ago

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    3 years ago

    Very helpful and friendly. Competitive prices on pool chemicals, sand and, salt. Great home service too.

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    4 years ago

    Really great service from these guys. I would recommend them for any of your spa or pool needs it.

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    5 years ago

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    6 years ago

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    9 years ago

    This place sucks for installing and repairing a gas fireplace insert. Shop elsewhere.

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    Page 1 of 2

    Ask the Community - Haven Spa Pool & Hearth

    Review Highlights - Haven Spa Pool & Hearth

    Kyle came out, and he was one of the most competent and professional technicians we have done business with.

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    The Pool & Spa House

    The Pool & Spa House

    4.7(7 reviews)
    6.4 miSellwood, Southeast Portland
    $$

    Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

    This is my second YELP review for this business. I wanted to thank Don Somppi for helping to…read morearrange a replacement part for a Covermate Freestyle spa cover. Don coordinated with the distributor, Leisure Concepts, Spokane WA and within two days we had the part we needed. This is some kind of fantasy customer service, but it is not the first time we've received great service from The Pool and Spa House. Previously we had a need for a system that would work for our round spa. Don, again steered us to a great solution. This store also has every type of chemical needed to keep spas and pools in great shape. A business that understands customer service and "going the extra mile."

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    Haven Spa Pool & Hearth - hottubandpool - Updated May 2026

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