I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

The only place willing to work on my pool! Very nice guy, came to fix a very neglected pool and let…read moreme ask lots of questions and taught me how to better care for my pool.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

2.3!!! I know why....I have used them in the past and it took forever to get and appointment…read more Last month, I called the office, NO reply. I texted the office, NO reply and I sent and e-mail, NO reply. My wife contacted the office and left a voicemail complaining that NO one would return our calls, texts, or e-mails. Guess what....NO reply. We have found another company to work on our hot tub. It was easy to get an appointment and the tech solved the problem on the spot! What a difference a great company vs. a mediocre at best company makes... Don't waste your time, money and hopes on a 2.3 company. There is a reason they have a 2.3, it simply says, go elsewhere or regret your decision.

They arrive unannounced without calling first for appointments…read more Was not pleased with the used spa warranty service. I gave them the opportunity to "make it right", but they would not listen. I will not do business with them in the future.

Outstanding Service from a True Local Family Business! I…read morecouldn't be happier with the service I received from Eric. As a small, family-owned business local to the Portland and sandy area, they truly go above and beyond for their customers. From the very first phone call, he was professional, friendly, and incredibly helpful. The workers that did the repair were excellent too, professional work from start to finish. If you're in the Portland area and need plumber you can trust, look no further. I highly recommend them and will definitely be calling them again!

Eric and Isaac knocked it out of the park! The day before Thanksgiving and I developed a water leak…read moreunder the kitchen sink. I called, they came, and in a couple of hours; new faucet, no leaks! Thanks Guys! Thanksgiving saved!

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

There was no communication to tell us what part of the day the hot tub service crew was arriving,…read morewhich meant we could plan nothing else. The two-person crew were friendly and personable and our spa water was drained, re-filled and in good balance when they left. BUT the entire spa enclosure: walls, glass French door windows, sides of the spa and surrounding wooden deck was a mess of splattered white chemical spots EVERYWHERE. I was afraid it would not come off, so I had to scrub every surface on my hands and knees, etc, to get it back to normal. I called to complain and sent a photo, but have received no follow-up even though I was told the manager would be notified. Also, there was no promised follow-up regarding possible replacement of a spa neck pillow that was worn out. I'm left with the impression that this company does not care.

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.