Amazing service and the staff really understand how to take care of customers. Beyond happy with…read morehow they have taken care of me; from day one of purchase to water testing and helping solve problems. Recommend purchasing a hot tub or getting help with chemicals.

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

Spa (Marquis Crown/Spirit): 27 Mar 2022…read more With a doctor's prescription and the need to acquire the spa - we started our research. It took months - and after going over a dozen models, we thought we finally found a spa that would do the job. We ordered the spa in April of 2021. It took over 2-months - but when it finally arrived, we thought this purchase was worth waiting for. What we had not bargained for were the issues that arose after installation. From leakage, to lights working intermittently or not coming on at all, and side panels buckling - we must have called Homecrafters at least half a dozen times. Homecrafters: Let it be known that the owners and employees of Homecrafters were very accommodating - but, the thought of having to put their number on speed-dial was not my idea of a well-made spa. It's sad that they were the ones to carry such an unreliable item. Marquis Spa: One would think that this spa company would have done a better job at the quality control department before selling it to the public - especially when one has to fork out close to $10,000. It seems they missed the 'quality' during their check..

We have had a Marquis Envy spa since 2009. Worked fine with the exception of a new pump…read morereplacement in early 2020. One of the directional wall jets fell out and I could not get it back in. Tab broke off. After talking with Gary....he said he would send me 1 or 2 free of charge. He sent me four (4)....no charge. Howzatt ! You might consider Marquis Spa if you are in the market for one.

They came out, said they can't fix it and billed us 400$ for calking a tiny area. Haha! We laughed…read moreso hard. Then tried to charge late fees when they never submitted a bill hahahha! Needless to say this place is desperate for money and they will rip you off to get it most likely...so... look elsewhere if you want advice.

I have been with this company for over 5years it is worth the money to have maintenance come out, I…read morehave 3 dogs and the back door is often left open for summer, the maintenance people are get with them and never do i need to worry about them leaving the gate open because they close it every week.

This gentleman, Terry Wiebold, was referred to us by our hot tub repair guy (who we've only needed…read moreonce in ten years thanks to our awesome Marquis spa). Our original tub cover was tattered, heavy, and getting kinda yucky. This guy hooked us up! He crafted a new cover for us, out of material that is LIGHTER, but MORE INSULATING. He offered a number of color options, and features. He came out to measure, gave us a quote, estimated a delivery date, and hit it dead on. We couldn't be happier with his service, and his product. The cover we have is BETTER than the one we bought originally with the hot tub. It feels like we have a new spa! I'd recommend this guy to anyone needing a new spa cover.

When we needed a replacement hot-tub cover, I had no idea where to look. I based my decision on the…read morefew Yelp reviews for Spa Cover Outlet and I'm so glad I did. Terry was prompt, informative and made the experience hassle-free. We were on vacation when our new lid was ready and for only 25.00 he delivered our replacement and dragged away our old one, so when we returned home, we were greeted with a beautiful new green cover sitting on top of our hot tub. In retrospect, knowing how easy the process was, I would have replaced the lid two summers ago. We're so happy with our experience.

I only give this 1 star because there is no lower option. We were sold on this store to buy our…read morehot tub because it was a local mom and pop shop and the salesperson touted their customer service, well, it ended up being a nightmare, whatever you do, do not buy a spa from this place. The second day we got the spa, the LED light went out. Spas and More said they would have to order me a new one. A week or so into it, the spa completely shut down, no power. Spas and More said I had a bad power cable and gave me a new one. I went to install it and found the entire circuit board was fried and burned. Spas and More were perplexed but almost 2 weeks went by before they could send someone out after I called frequently. Who did they send out, the salesperson's grandpa, who by the way, was not an employee nor had ever worked for a spa company and was not a certified tech. He installed a new circuit board with and replaced the light and assured me none of this was my fault and it was all covered under warranty. Right after Christmas, spa was cold and the pump would not work. Weeks went by again after I called repeatedly. I was continually told to reset it, unplug it, drain it, hop on 1 foot and push this button etc all with negative results. Finally, after a couple of weeks, the salesperson told me that they were not going to come out and fix it because they already replaced my circuit board and said it was my fault and that I would have to talk to her Dad. Dad never called and I have a brand new broken hot tub. I ended up calling the manufacturer and telling them my story. The next day I was magically called by the salesperson who said a repair tech would be out. I was contacted by said repair tech who was a nice guy. I asked him if he worked for the company to which he said no and that he just helps them out. He said my pump was broken and ripped it out and swapped it out for another pump on a floor model. It still didn't work. Then he realized it was a simple fuse on the circuit board and he had to run to the hardware store to get a fuse. Finally, it worked. The manufacturer actually transferred my Warranty to Emerald Outdoor Living and they came out to check Spas and More's grandpa and helper friend tech's work. Emerald found that Grandpa had wired the circuit board wrong and the spa was using the pump at only 1 high speed and not the 2 speeds it was supposed to run off, hence blowing the fuse. They fixed it and I've had zero problems. It really is the worst customer service experience I've ever been apart of. My wife and I were nothing but patient and understanding and the opposite of needy "Karen" customers recognizing these are all first world problems. However, the flippant kiss off we got was disturbing and to this day, we've still never heard from them. Buyer please be ware.

This family-owned biz was easy to work with, even though we had to wait a month for delivery (which…read morereally wasn't that bad, all things considered). Danny, his daughter Alissa, & their team made purchasing to installing our tub flawless.They made sure we were happy every step of the way. We would recommend them. They care about their customers, are professional, & have decades of experience. Suggestion: Do 220 volt so that your tub can stay warm & toasty those cold Oregon nights!

We received our spa in May of 24. We've had nothing but issues with it. Leo was helpful at first,…read morebut then went missing when a leak couldn't be chased down. We were told we would receive a "everything is new" except the shell tub, this wasn't the truth. On their website it states they stand behind their products, again not true. We've texted Leo numerous times with zero response. We've now hired a real professional and he found the leak which was a jet. It's been leaking for a long time and the whole side is rotting. He also discovered a lot of gelatinous fungus. We now have a giant mess on our hands! This is far from what we were promised. Buyer be aware! The last photo is our new repairman squeezing out the styrofoam that's saturated with water.

Had an issue with communication in the beginning, but I will say that they made up for it by…read moreproviding excellent services.

The only place willing to work on my pool! Very nice guy, came to fix a very neglected pool and let…read moreme ask lots of questions and taught me how to better care for my pool.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

The folks at Kuenzi Electric are great. They were totally professional when I called in a panic…read morebecause I had misjudged my ability to repair an electrical switch. They listened patiently while I obsessed about my situation and sent an electrician out later that day. He was also very patient, listened while I tried to decide which switches to use for the job ( they would have supplied toggle replacements but this is an old house and I had purchased push buttons) He replaced with my choice of push button switches and told me how to place the face plate which was coming in a few days. Would gladly use them again next time I wonder out of my knowledge base.

Kenzie Electric recently replaced an old electrical panel for us in an older home. They were…read moreextremely professional, and provided excellent customer service. We will be doing business with them in the future, and would highly recommend them to anyone requiring electrical work.