I would give 5 stars if this review was based on communication before my vinyl flooring was installed. But, after installation, when we realized that our flooring wasn't patterned matched between our kitchen and utility rooms (see pictures), there was a nick taken out that wouldn't be hidden by the baseboards, and a few other items, we were given the run around. I sent the pictures to the person in the office after the installation. She completely misunderstood the issue. The dark gray pattern didn't match at all. She tried to blame it on removing the tape on the seam to soon and that my vinyl shifted. After going round and round with her, the installer called me and after a couple weeks he came out to see what was going on. At that time he said they would get a new piece of vinyl and replace the part that wasn't right. I followed up several days later to see when the approximate date of installation would be. I was told at that time I had to pay for the new piece of vinyl and they would install it. That is not what I was told by the installer. Here is my take on the situation. First, I sent the blueprint, measurements, and pictures of the area that needed vinyl and Alondra, the person in the office, told me how much vinyl to order. She told me there would be 2-3 seams. OK, no problem, this doesn't mean anything to me since I figured there would be a seam in the doorway. Second, when the installer showed up and started laying out the vinyl, he said CFM, place where the vinyl came from, messed up and that is why he was unable to match the pattern. Third, not sure if the installer was in a hurry but made mistakes, there is a screw hole that wasn't filled and now has a nick in the middle of my kitchen floor, a nick in the seam that shows by the baseboard, cuts are poor around door thresholds, and there was a lot of adhesive left on the floor that has been a headache to remove. Forth, after talking to the installer, he told us there wasn't enough vinyl for him to pattern match the flooring. And lastly, the reason there wasn't enough flooring was because Alondra didn't figure on a pattern match or just messed up. Either way, the company is not taking responsibility for this. They claim their workmanship is guaranteed for a year. This is not our experience....if you want to spend more money on vinyl, sure they said they would fix it. I spent $800 on vinyl and $1200 on installation, why do I have to spend more for their mistake? I can't recommend this company. So far there hasn't been any resolution. read more