We had Haven Pool and Spa replace the liner on our above ground pool. We bought the pool during the…read morepandemic and the company insisted we would easily be able to install the liner ourselves. This was not true and although we were able to install it ourselves it was not perfect and we had to replace the liner within a one year. We installed it ourselves again and it leaked around the skimmer until the end of last summer when thoughts of just taking the pool down (due having to refill the pool daily) entered our minds. Our skills were obviously not up to par in pool liner installation so in March of this year we decided to inquire about getting some help from Haven Pool and Spa. We are so pleased this is what we did. Admittedly, we were taken aback at the price of buying a liner and getting it installed as it was as much as we paid for the pool. However, knowing that it took us days to do it ourselves (and it was not done correctly in the end), forced us to make the decision to have the professionals do it for us. Boy, did it make a difference and we truly wish this is the way we would have done it in 2020. I can tell our pool will last many years now and we will not have to continually worry about leaking and other issues. Use the professionals at Haven Pool and Spa! Thank you to this company and I am headed to the pool right now! Happy Summer!

Bobby helped us so much get our pool in top shape. We appreciate his knowledge, experience and…read moregreat customer service. Highly recommend.

What an amazing team! They were so helpful and got us all set up and answered all of our questions.read more

I stopped in looking for chlorine-free spa chemicals. While they didn't have any, they did inform…read moreme that they recently did, but that the manufacturer of the product line they carried stopped making it, and that they're currently searching for a replacement. While I was there, I figured I'd peruse and see what they had. They have a wide selection of Taylor reagents and testing kits, ability to order filters that they don't normally stock, and have pretty much anything else you may need for your pool or spa. Their prices are also very reasonable, with their prices for sodium bisulfate ("dry acid") being particularly low. The store is clean and inviting, and is logically laid-out and organized. Employees are extremely helpful and friendly. There is also a private parking lot with LOTS of parking spaces.

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Jay was fantastic He solve my product issues and got me…read moreinfo on how to make a claim was completed within an week Big Green Egg and the Pool &Spa House were fantastic Thumbs Up

Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

Stopped in to check out HotSpring hot tubs as I'm considering upgrading. The store is very clean,…read moreand has several hot tubs on display, as well as all of the needed chemicals and accessories. Service is attentive and friendly. I am also impressed with how clean the water in the "live" hot tub is, as a recent visit to a competitor's was inexcusably bad. I was also very impressed with the service I received when I did a "wet test" of the hut tub. One can make an appointment to try out the hot tub immediately after the store closes, and trying the HotSpring showed just how different it is than my hot tub is. HotSpring hot tubs are about as high-end as it gets, so these tubs are EXPENSIVE...more expensive than the manufacturer's suggested retail price on their web site. If you're in the market for a high-end hot tub, Oregon Hot Tub is a really great place to fulfill that goal.

Jamie was really helpful about all the different advantages of the hot tubs. She went out of her…read moreway to let us try the tub out, and she's the best salesperson we've run into - she has a great attitude.

The entire experience from start to finish was great! Show room was really well laid out, Frank is…read moreincredibly knowledgable and easy to work with. The gentlemen that delivered our hot tub were pilot, professional and were quick! My husband and I couldn't be happier with our purchase. We did our due diligence and did visit several manufactures over the span of 3 weeks. I would highly recommend Columbia River Hot Tubs for your hot tub purchase! You will. It be disappointed!

I stopped in to get some hot tub chemicals, and was VERY impressed with the huge selection of…read morechemicals, hot tubs, and accessories. I was able to purchase exactly what I was looking for, as well as a couple of other items I'd been meaning to pick up, but always forgot. Prices are right in-line with other local suppliers. The selection of hot tubs is much larger than expected, and most of them are very high-end, premium models ("Hydropool" are probably the nicest and most intelligently-engineered hot tubs I've ever seen). Staff is incredibly knowledgeable, enthusiastic, and helpful. They offer free hot tub and pool water testing, and can advise on any issues you may be experiencing and happily provide suggestions to fix things.

I needed help with a wood stove they installed. I called multiple times, but only got a recording…read moresaying they were helping other customers and to leave a message. As soon as the prompt for the voicemail came on, the message said the mailbox was full. I won't do business here anymore.

Needed a replacement remote for a gas insert fireplace. Started at another shop, but all I got was…read morethe "We'll have to get back to you...." blues. Out of desperation I tried Morton's. Not only did they have the part in stock, but the salesperson was able to demonstrate how to pair it to my fireplace. And.... they were able to sell it much cheaper than "the other guy". Talk about a win-win-win, just in time for Christmas.

What an amazing person Sumi is. She knows so much about spas, chemicals to use, how to fix your hot…read moretub when it's wonky, and she's also very, very nice. My son told me about Sumi and wanted me to meet her because she's so knowledgeable and really helpful. I was so impressed. I have to tell you!

All the posts you might have read about this company and Sumi are very well founded. She is as…read moreclose to the perfect salesperson--from the customer standpoint and almost certainly from the firm's--as this former salesperson can imagine. A great salesperson makes one feel confidence in the outcome as well as enjoyment during the purchasing process, and that's Sumi Douglass. As great as the experience was with tire-kicking, choosing, and buying, I have to give some positives to their installation folks. They did everything they were supposed to do, and they did it in difficult circumstances (such as taking the old tub out and putting the new tub in during a long trip around the house, going uphill part way). Friendly. Communicative. Efficient. Our spa servicing guy had recommended West Coast, and he was one hundred percent right on. It's not the cheapest, but it's also not the most expensive; he told us that these were the people he'd be buying from if he were in the market. What West Coast is: the best value for your money.

I do not recommend The Pool & Spa House for pool maintenance, repair, or product sales. Despite…read moretheir many retail locations, their knowledge of pool equipment and proper maintenance is extremely limited, and they frequently recommend unnecessary services and expensive replacements. We used them for years simply because we didn't know better. One of our earliest red flags should have been when we hired them to balance our water. Two days later, the pool was completely cloudy and burned everyone's eyes. I watched the technician pour in gallons of muriatic acid -- something I now know will crash pH to unsafe levels. That was our first clue that they were not the experts they claimed to be. We continued using them, even replacing an expensive piece of equipment at their recommendation. But the final straw was when our heater stopped working and displayed a "lo flow" error. Hayward heaters can throw that error for many reasons -- up to 13 different causes -- yet the technician didn't even check the heater. He took one quick visual look around and immediately tried to convince me that I needed to replace the sand in our filter, which costs thousands of dollars. When I repeatedly asked him to actually inspect the heater (the actual equipment with the error), he reluctantly opened it, said he "didn't see anything wrong," and then became rude, aggressive, and defensive about his "years of experience." After he left, we called another company. They found the real issue in minutes: the flow switch simply needed adjustment. If I had listened to the Pool & Spa House tech, I would have spent thousands of dollars and still had a broken heater. Their retail stores are also extremely predatory. They refuse to sell basic pool chemicals unless you provide your full address and personal information -- something they claim is "policy," even though it's not required by any state or federal regulation. It's simply for tracking and upselling. I still tried to buy from them to support local business, but even when I tried to buy stabilizer they argued with me about the amount I wanted, tried to push additional products I didn't need, and eventually refused to sell to me when I declined to give my address. People should know: you don't need all the specialized products they push. You can easily maintain your own pool using the Trouble Free Pool method with basic chemicals like borax, muriatic acid, chlorine, and baking soda -- all available at local locations that carry pool supplies like Ace Hardware in Happy Valley and Milwaukie for much less. What you do need is a company that can diagnose equipment issues correctly and honestly. For that, go to Classic Pool Spa & Hearth. Their technicians actually know what they're doing, they don't upsell, and they've saved us money and unnecessary repairs. I will say the people who answer the service line at The Pool & Spa House are very kind -- but unfortunately, kindness doesn't make up for poor training, aggressive sales tactics, and inaccurate technical advice.

I was having so much trouble getting my pool clean. It had algae and cloudy water. My chorine was…read moresky high. My testing strips were out of date by only a few months, but it made a difference when I bought new strips and it read the right reading of chemicals that were in my pool. It was Brian that figured it out. I couldn't have got my pool cleared and able to use if he hadn't figured what was going on. When he gave me the right chemical it only took 1 1/2 hours to clear up. Thank you Brian.

Review for Kids build activities: Mary does amazing teaching and making sure all the kids are set…read moreup and have everything they need to make a fun time! Today we did the firehouse and it was a fun build- they had all the tools and instructions they needed and she let them figure things out best they can but was always around for assistance if they needed

Noah wouldn't let me use my Veteran discount.. I will never…read morebe coming back to this store and will be referring all my friends and family to Home Depot. What an absolute joke.