The service at the bike shop is professional, personable, friendly, timely, and the prices are…read morereasonable. I come here for all of my bicycle needs.

I came in for a full tune on my snowboard after an unexpected incident on the mountain. I was in…read moretown for work and was continuing on to Oregon so I only had a few days to get it done. They did a great job and quickly too! Super friendly staff and very fair prices. I would recommend to anyone in Redding. Thank you!

Came in to do paperwork, there was a line which I expected since it there usually always is, Just…read morehave to be patient and wait which I did. Mark M was the gentleman who helped me and of all the sportsman's warehouse I've been too, he was the nicest associate I've came across when purchasing my item. He made my process easy, comfortable and did it professionally and friendly. Thank you for the conversation and not making a women feel uncomfortable purchasing a firearm.

Buying ammunition at this store is an odyssey. I think the ammunition counter guys flunked out of…read morethe DMV for being too slow.

I was flying into Sacramento for a camping trip in Lassen Volcanic National Park for the weekend…read more We didn't want to go the other way for the REI in Sacramento, so I found Hermit's Hut in Redding. Couldn't be a better experience. We spoke to Dan (his name is Dan Geer - aka Danger), who said he would stick around after the store closed so we could get fuel for our camping trip. He couldn't have been nicer or more helpful. He showed us the gear he had on special order, made some recommendations on where to explore in the area, and helped us get our camping fuel long after his store closed. We had an excellent trip thanks to Dan. Highly recommend getting gear here if you're hiking or backpacking in the Lassen/Redding/Shasta area.

Bought a $390 item online I was told later they didn't have in stock. Long story short contact Dan…read moredoesn't seem able to reverse the credit on my Visa after almost 3 months. Blaming PayPal but PayPal tells me they can. Seems pretty straightforward to me. Beware poor service and any online purchases. Sad indeed!

They stuck the big purchase label on the plastic covering! This is a gift and I do not want the…read morelabel on the packaging! Plus, the clerk couldn't even print me a receipt. So I'm stuck with the plastic bag all covered in order information. They don't even put it in a box. I was disgusted.

After doing so much Christmas shopping at many different stores these last couple weeks, I have to…read moresay Dicks has had the best customer service. Everyone is there to help and has been very nice. Not only around the store but at the registers. It was nice to see good customer service DOES still exist.

Johnny Rad's is a legendary part of the Redding area skate community. When you shop there, you're…read moresupporting local business rather than some chain. The owner, Eric, is a super cool guy and has been skating forever so he knows his stuff. Whenever I'm back in the area, I always stop in. Johnny Rad's is the only skate shop I'd go to. Period.

Johnny Rads is by far the most authentic skate shop in the area. If you are a real skater, this is…read morethe only place to shop. If you are just starting out and need some good advice from a real skater, talk to the owner! Eric is an awesome person who is always looking to support his customers in any way he can. Don't go to some chain store employing pimple faced know-it-alls, support your community and get quality equipment from THE REAL DEAL!! I have shopped at Johnny Rads since I was a kid, and will continue to support this business for all the right reasons :)

Our scout troop rented 10 kayaks from Headwaters Adventure Company for our recent 50-miler afloat…read moretrip. Bryan and his team went above and beyond to help us with not only the logistics and delivery/pickup but also provided great customer service with gear support when some seats and paddles needed repairs. We had a great experience and would highly recommend Headwaters Adventure Company to anyone who's looking for some fun on the water!

Brian came through for us. He not only delivered the kayak's at our location, but also picked them…read moreup from an hour away. He replaced our broken equipment promptly. He is truly an asset for the river community. 100% recommend he and his company.

I was visiting my daughter and her family who live in Livermore (I live in Minnesota) and wanted to…read moreintroduce my 16 year old grandson to trout fishing with a fly. This type of fishing isn't available near Livermore but I was aware of the fishery around Redding and was also aware of the Fly Shop because of their worldwide fly fishing travel services. I called and easily booked a guide for a one day float trip on the Sacramento River. We drove up from Livermore and spent the night in Redding and showed up at the Fly Shop the next morning to meet our guide Shane. Although I own enough fly fishing gear myself to stock a small store I didn't want to lug it all on the plane but Shane provided all the gear we needed - rods, reels, flies etc. I asked Shane to focus on my grandson and he was a big help in upgrading my grandson's skills. He hooked numerous rainbow trout and landed a few which were carefully handled and released by Shane. It was a great day - a nice clean drift boat, a skillful and friendly guide, beautiful scenery, and a good lunch. I highly recommend

When I went into the store, I went in with the thought that you knew what you were selling and…read morewe're well informed, but that was not the case and if you go back to the video you speak about, how many times did the sales person that was with me tell me this is not my field and I don't know that much about it. He said that numerous times with the other person behind the counter that wasn't doing anything,hearing this, but saying nothing throughout the whole process. And after $300, it turns out the lenses are not correct for what I need. They're good glasses, but they don't work properly for my usage. At no point through this did that sales person or the person behind the counter say ,wait , let me find somebody in the store that does know about these glasses to help make an informed decision.What it felt like from this store was , pick something out, pay us and get out. And the smile you say on my face as I left was definitely a misread on your part..

Just relocated from the Bay Area and have visited Redding's West Marine Store twice for boating…read moresupplies. On both of my visits, once for inflatable life jackets and once for boat captain chairs, I had the most delightful experience. The store manager Heather, exhibited a high level of marine product knowledge combined with a very professional manner. She guided me with the proper information to purchase the right product with the right level of attributes for my needs. As a 40 year retired submarine and aircraft carrier shipbuilding executive, I can size up people fairly quickly and Heather is an exceptional individual. West Marine is very fortunate to have her as their store manager in Redding, California. ...."Bravo Zulu" Heather! Jack

Very strange and lackluster shopping experience. Lots of merchandise on the floor to be stepped…read moreover while the 2 young cashiers talked drama behind the counter the whole time I was there. I bought what was necessary but will not be back. Odd

I had a great experience getting my open water scuba diving certification! Chandler spent all…read moreweekend going over skills and explaining scenarios to get me ready for my scuba diving adventures. He was patient with me when I struggled with a few skills and helped me stay calm until I could succeed. He is very thorough and made sure I felt confident and we had fun in the process. I highly recommend this dive shop and Chandler as an instructor!

My son and I stopped in to rent tanks to scuba at Whiskeytown. The staff member was super friendly…read moreand helpful. The equipment was in great shape and filled perfectly. The store has tons of water sport related gear and a good selection of scuba gear. We will definitely be stopping by again when we are in the area.

Zero stars (which I can't do) for this organization! Bought a Bestway Queen air mattress on their…read moreday of the deal offer for $39! Blew it up and it didn't even hold air for one night. Took it back and they said they can only exchange it if it's in its original packaging. I brought back everything, but it was opened. How can you see it works if you don't open it. Why would I want an exchange if it's inferior quality. I guess my only recourse is to open it and if it doesn't work, keep exchanging it. Very dissatisfied, and will never shop here again, but I may be making a few dozen exchanges.

I love this Big 5! One of the managers, Caitlin, is always so sweet and helps us find exactly what…read morewe need. She obviously knows the store very well and can always answer any questions I have. When I come to the store I always hope she is working!