Pizza? Good. Drinks? Good. DJ? AWESOME. Customer service? Meh...
I ordered a drink and a pizza at the rooftop bar. As soon as I ordered, a stool cleared so I copped a squat there. VERY shortly after I ordered, a tray came up with a ton of food and a pizza. The food went to four guys who I didn't even see order (not to mention I took about 5 minutes looking over the menu), so I was sure it couldn't be mine. The pizza remained on the bar. People ordered their drinks over it, people paid for their drinks over it, one drunk guy motioned like he was gonna dive into the pizza. Finally one guy said out loud that he wanted to grab "that one meatball right there" out loud which made me realize that it was my pizza. I order another drink and tell the bartender that I think that's my pizza that I wasn't given. He reads the ticket, says my name and gives me the pizza. I asked for a fresh one, something without a side of Mononucleosis. Says they can't re-order the pizza, I should have stayed at the bar. I respond that I never left my seat. Then he says I should have been watching. Watching??? Why don't I just go downstairs and pull it out the oven? The woman sitting next to me, who I didn't know, was more upset than I was. I just went downstairs and spoke with the manager.
Instead of putting in an order for a new pizza, the manager takes me back upstairs to get the other pizza and ask what was wrong with it. I told him it was sitting on an outdoor bar for 15 minutes, 20-25 by then. He says he cam warm it. I say no, drunk people have ordered beer over it. I want a new one. he takes me back downstairs, puts a new order in and says it will be brought up. I decline eating it upstairs, telling him I'll eat at the first floor bar; there was less traffic.
The pizza comes out, it's pepperoni, I ordered meatball. I tell the runner I ordered a meatball pizza and she alerts the manager. He pauses like it was my fault I got a pepperoni instead of meatball pizza. By that time, it was 12am and I realize I hadn't eaten since lunch. I tell him I'll eat the pepperoni. He says thanks, that the pepperoni is still a good choice and that he'll take it off my bill but I still had to close my tab upstairs. The pizza was really good (but NOT what I ordered).
By then I was totally out of the drinking mood but started seeing people I knew, so I stayed a while longer. When I finally go to close my tab, not only is the pizza still there, it's the more expensive meatball pizza. I was so tired of climbing the stairs and dealing with employees/management that I paid the tab. I won't be back.
I didn't ask for a new prime rib or lobster tail, I asked for a new pizza because of THEIR mistake. A little wheat, a little cheese and a meatball, at wholesale $2.00 tops. I don't know why all of this was such an ordeal with so many steps, literally and figuratively. I'm probably one of the most easygoing and easy to please people on earth, I would have overlooked the forgotten pizza with no problem. What could have been a near $100+ tip tab stopped at twenty something without tip and a vow not to come back. read more