BEWARE: They DO NOT secure this facility and the property manager has unethical business practices…read more This Naples Storage Sense location was illegally withholding access to MY PAID STORAGE UNIT to purposely delay me from removing my items until tomorrow which is the 1st adding an additional full month of rent is due since rent is not prorated. THIS IS FRAUD! I arrived today 7/31/22 to move my items out of my storage unit and my access code didn't work. I was on the phone for over an hour with 3 different reps while waiting 2 hours outside in the hot sun WITH movers who were being paid by the hour! (You owe me for their time.) One rep gave me an "Emergency Use Only" code but it didn't work. The 3rd rep agreed that my rent was paid through the end of July and that my access code should work. BUT since I haven't prepaid for August, the property manager disabled my code and she wanted me to "come to the office tomorrow and she will help me." It does not matter if I have/haven't prepaid for August or if I have/haven't given a "written" notice to vacate. MY RENT IS PAID THROUGH THE END OF JULY AND I SHOULD HAVE ACCESS THROUGH THE END OF JULY! My contract clearly states that I will have access to my belongings and IF rent is not paid within 5 days of the due date then she can deny access. While waiting for help, a guy came out of the building. I asked if he was with the property manager. He said no. I asked him to let me in. He said he left the door cracked. Seems weird that he was in there for 2 hours - this is SW Florida in the middle of the summer and these are not climate controlled...but he wasn't. I discovered the back doors are UNLOCKED...they don't even have a lock on the handles!!! The conditions of this facility are nothing like represented on their social media pages. Also, I have a video showing that I left a clean unit so don't even try to charge for cleaning or damages.

This has been the most stressful situation with renting a storage unit. If i could rate them lower…read morethan 1 star I would. Beware and PLEASE DO NOT STORE YOUR BELONGINGS AT STORAGE SENSE. I had my entire 4br home belongings stored here and it's has been destroyed with rat feces and urine on the mattress, sofa, couch, chair. Mold on the bed head and foot boards, as well as my clothes. PICTURES DO NOT LIE, SEE FOR YOURSELF. I rented a climate controlled unit for $638 per month and on 7/29/31 I discovered that the A/C was not working. I called and went to the property manager Napolean on 7/29/23, gave him a key and was told on 7/31/23 that the unit needed a new A/C . Gus the General Manager wouldn't approve the new unit and I had to drive every week from the east coast of Florida to check on my storage as NO ONE would call me back with an update. I have documents proving each call to customer care weekly with no resolution. Chris the regional manager NEVER called me at my request. I knew that my belongings could not continue to be stored in these hot conditions, therefore Ibhad to hire a moving company on 9/5/23 to remove my belongings and I want you to look at how my belongings were destroyed as they were left in a non climate controlled unit due to the AC NOT FUNCTIONING for 6 weeks. Dead rats, cockroachs, mold.....just discussing. For over 5 weeks I pleaded with storage sense to get the issue resolved before my things were ruined and NO ONE HELPED ME. I will be posting about this on social media., and ALL platforms to alert the public that if you care about your belongings DO NOT RENT A UNIT HERE. They had a lack of concern, nonchalant attitude, and just disregard the issues I had.

Accessibility: Talking to the manager at the facility (on site) is not always easy, they walk…read morethrough the entire property checking on the buildings assuring all units are secure. If you are unable to reach the office manager directly -call (239) 893-9528

The managers they go inside your unit without permission with excuses. Ginger and Manuel are rude…read moreand talk bad about customers. Hundreds of complaints abouts his self storage in Naples. Other locations Sarasota and Bradenton they are educated, and professional. It is questionable the integrity of these managers.

The Naples Boulevard facility is outstanding staff is great, extremely helpful and courteousread more

Thank you so much for allowing us to rent a storage facility next to the man that is doing…read morewoodworking in the storage unit next to us and all of our valuables were covered with sawdust and your manager in your store and your corporate officer did absolutely nothing your place is a joke I wish I could give you zero stars but I can't, but hey you probably like 10 bucks an hour as a store manager, So why would I expect anything differently

Amazing Service and Flexibility -- Thanks to Eric!…read more I've been with The Lock Up Self Storage for over two years now, and I can confidently say it's been a consistently great experience. Eric, who I believe is the manager, is absolutely fantastic -- always helpful, kind, and professional. Every time I've needed to upgrade or downsize my unit, they've worked with me quickly and flexibly to make sure I had what I needed. What I appreciate most is how safe and welcomed I feel every time I go there. The facility is always clean and secure, and I know I can count on Eric and the team to help with anything. Truly outstanding service -- I wouldn't store my belongings anywhere else!

A family member passed away. These people were the worst to help us . Only to check if our brother…read morehad a storage unit. Called six other units and they were able to help. Not this one!! Rude people!!! Heartless!

Excellent storage and brand NEW. They have security alarm and camera everywhere. It's very…read moreconvenient to park to load and unload. They have an iPhone App to lock and unlock remotely. The staff is really nice and helped me a lot as well as accommodating some requests!

Highly recommend this storage place. It's very nice and ran smoothly! Chad and Ronnie are always a…read morehuge help

I was a customer for 4 yrs. When I first began renting two units, there was a wonderful manager…read morethat was a gentleman who always provided excellent customer service. Throughout my time I had a total 3 units, and I referred many friends and business partners for this reason. After vacating my last unit on 10/13/2025 I turned in the last unit I had, in pristine condition along with the 2 keys and lock that I was originally given, however Ody the new manager did not provide me with any receipt or paperwork. Since I paid on the 1st, and left on the 13th, I thought I would get a partial refund and sent her an email asking when I would be receiving it. The response I received stated that I would not be receiving one without further communication. I contacted corporate to see why I would not be getting one, and corporate contacted Ody, which resulted in her retaliation towards me sending me three emails the next day and threatening to charge me an additional $15 for a key that I never received. Sadly, this was very unprofessional as all she needed to do was send me a reason as to why she would not be able to refund me since the 10th was the cut off date. I can no longer recommend this company due to the way they handled a simple question, resulting in a terrible customer service experience.

we Stored our furniture from may 2024 until January 2025. We are very happy with our unit. We…read moreespecially appreciated the staff Ken and Rodger, who answered all our questions, were helpful and kind in our many comings and goings. Ken and Rodger made it for us! Thank you

I give 5*'s to Jorge and Mike, the boots on the ground of Lock Up on Immokalee Rd. in North Naples…read more They are organized, prepared, friendly and understanding. I take of 1* (maybe should take of more) for corporate. Be prepared for price increases every 3 - 4 months depending on the size storage unit. Indoor conditions are excellent. Temp/Humidity levels are perfect (I stored original artwork and musical instruments), and the facility is very clean. I was on the 3rd floor with a 10 x 20 and kept my 5 x 10 which was right around the corner. I got out of the 10 x 20 when moving to my new home. The price almost doubled in the one year. That is modus operandi for most all Storage Units so be ready or pay up.

Convenient, clean, and we'll managed. Covered loading and unloading area. Very secure.read more